Yes / In England, primary care patients have access to Patient Access Portals (PAPs), enabling them to book appointments, request repeat medication prescriptions, send/receive messages and review their medical records. Few studies have elicited user views and value of PAPs, especially in a publicly funded primary care setting. This study aimed to elicit the value users of PAPs place on online access to medical records and linked services. Secondary data analysis of the completed electronic survey (available 2 May 2015–27 June 2015) distributed via the EMIS PAP to all its registered users. EMIS designed the survey; responses were voluntary. There were 62,486 responders (95.7% self-completed). The PAP was mainly used for medication requests (86.3%) and online appointment bookings (78.4%), and, to a lesser extent, medical record viewing (18.3%) and messaging (9.5%). The majority (70%) reported a positive impact from using it. One in five rated it as their favourite online service second only to online banking. Almost three out of four responders stated that availability of online access would influence their move to another practice. Nonetheless, responders were reluctant to award a high monetary value to it. These findings correlated with the number of long-term conditions. The majority of users place a relatively high value, but not monetary value, on the PAP and report a positive impact from using it. The potential for PAPs to enhance patient experience, especially for those with long-term conditions, appears to be largely untapped. Research exploring the reasons for non-use is also required.

Yes / Objective To explore the barriers/facilitators to deprescribing in primary care in England from the perspectives of clinicians, patients living with frailty who reside at home, and their informal carers, drawing on the Theoretical Domains Framework to identify behavioural components associated with barriers/facilitators of the process. Design Exploratory qualitative study. Setting General practice (primary care) in England. Participants 9 patients aged 65+ living with frailty who attended a consultation to reduce or stop a medicine/s. 3 informal carers of patients living with frailty. 14 primary care clinicians including general practitioners, practice pharmacists and advanced nurse practitioners. Methods Qualitative semistructured interviews took place with patients living with frailty, their informal carers and clinicians. Patients (n=9) and informal carers (n=3) were interviewed two times: immediately after deprescribing and 5/6 weeks later. Clinicians (n=14) were interviewed once. In total, 38 interviews were undertaken. Framework analysis was applied to manage and analyse the data. Results 6 themes associated with facilitators and barriers to deprescribing were generated, respectively, with each supported by between two and three subthemes. Identified facilitators of deprescribing with patients living with frailty included shared decision-making, gradual introduction of the topic, clear communication of the topic to the patient and multidisciplinary working. Identified barriers of deprescribing included consultation constraints, patients' fear of negative consequences and inaccessible terminology and information. Conclusions This paper offers timely insight into the barriers and facilitators to deprescribing for patients living with frailty within the context of primary care in England. As deprescribing continues to grow in national and international significance, it is important that future deprescribing interventions acknowledge the current barriers and facilitators and their associated behavioural components experienced by clinicians, patients living with frailty and their informal carers to improve the safety and effectiveness of the process.

The pediatric primary care setting has been discussed as playing a central role for the identification and treatment of behavioral and mental health disorders in youth. Although this setting is in a unique position to provide these services, there are many barriers to the integration of mental health care and pediatric primary care. The aim of this study is to examine perspectives of multiple stakeholders (i.e., patient, parent, nurse, resident, faculty, clinic director) in a pediatric primary care setting to explore barriers, behavioral and mental health needs, and facilitators to the integration and provision of mental health care for children and families in pediatric primary care. The study involved both focus group and individual interviews with a total of 36 stakeholders (patient n = 2; parent n = 7; nurse n = 4; resident n = 16; faculty n = 5; clinic director n = 2). A grounded theory approach was used to analyze the focus group and interview data. Barriers to integration and consequences of these barriers are presented, as well as facilitators identified by stakeholders to overcome these obstacles. Identified behavioral and mental health needs will also be presented. Limitations of the study and future directions are discussed.

This study aimed to provide an in-depth understanding of the way in which the macro, meso, and micro levels of the health care system affects nutrition care practices of family physicians (FPs) and nurse practitioners (NPs). It also examined how current practices compare to the clinical practice guidelines on the management and prevention of obesity. Three different types of team-based primary care settings were included: 2 Family Health Teams, 3 Community Health Centres and 1 Nurse Practitioner-Led Clinic. Within each type of setting, six to eight FPs and NPs were interviewed (for a total n= 20). Site-specific documents and government reports were also analyzed. Findings suggest that the team-based nature improves nutrition care due to the accessibility to dietitians and cost-free service. Electronic Medical Records was an important enabler for chronic disease management. Duration of medical visits and increasing prevalence of complex patients were barriers for addressing nutrition and weight. Despite the importance of addressing obesity in primary care, the topic was approached in terms of chronic disease management rather than prevention. FPs and NPs spared the dietitian on site for patients who have more severe chronic conditions. Nevertheless, the presence of a dietitian on site increased the likelihood of primary care providers bringing up the topic of nutrition. Addressing site-specific barriers could improve nutrition care practices for weight management and chronic disease prevention in the primary care setting.

Some managers of primary care provider (PCP) facilities lack the strategies to implement electronic health records (EHRs), which could decrease healthcare costs and enhance the efficiency and quality of healthcare that patients receive. The purpose of this single-case study was to explore the strategies PCP managers used to implement EHRs to decrease healthcare costs. The population consisted of 5 primary care managers with responsibility for the administration, oversight, and direct working knowledge of EHRs in Central Florida. The conceptual framework was the technology acceptance model. Data were collected from semistructured face-to-face interviews and the review of company documents, including training logs, activity records, and cost information. Methodological triangulation was used to validate the creditability and interpretation of the data in transcribing themes. Three themes emerged from the analysis of study data: implementation of EHRs, costs of implementing EHRs, and perceived usefulness of EHRs. Participants indicated that the implementation of EHRs depended on motivation, financial cost, and the usefulness of EHRs relating to training that reflected user-friendliness. The implications of this study for social change include the potential to lower the cost and improve the efficiency of healthcare for patients. The use of EHR systems could enhance the quality of care delivered to patients through improved accessibility, elimination of duplicative tests, and retrieval of accurate patient information. The use of EHRs can lead to a comprehensive preventative healthcare system resulting in a healthier environment.

The objectives of this thesis were to examine (1) associations between primary care type (team-based versus non-team based) and access problems (difficulty in access and self-reported unmet need), and (2) if socioeconomic variations in access problems were less graded for team-based than non-team-based primary care. Data came from a nationally representative cross-sectional survey, the 2008 Canadian Survey of Experiences with Primary Health Care. Using logistic regression, we examined the associations between primary care type and access problems, adjusting for demographic, health status, socioeconomic, and health care supply factors. We then stratified by primary care type to compare steepness of socioeconomic associations with access problems. Primary care type had no statistically significant, independent associations with access problems. No statistically significant socioeconomic gradients in access problems were observed regardless of primary care type, except that difficulty in access was statistically significantly and positively graded by education for non-team-based primary care.

The objective of this study was to discover biopsychosocial concepts from primary care that were statistically related to inappropriate emergency room use by using natural language processing tools. De-identified free text was extracted from a clinic in Guelph, Ontario and analyzed with MetaMap and GATE. Over 10 million concepts were extracted from 13,836 patient records. There were 77 codes that fell within the realm of biopsychosocial, were very statistically significant (p < 0.001) and had an OR > 2.0. Thematically, these codes involved mental health and pain related biopsychosocial concepts. Similar to other literature, pain and mental health problems are seen to be important factors of inappropriate emergency room use. Despite sources error in the NLP procedure, the study demonstrates the feasibly of combining natural language processing and primary care data to analyze the issue of inappropriate emergency room use. This technique could be used to analyze other, more complex problems. / Graduate

SAMMANFATTNING Introduktion: Statistiska centrabyrån (SBC) prognostiserar en växande andel utlandsfödda bland Sveriges befolkning. Detta medför en ökad kulturell mångfald i det svenska samhället och därmed fler tvärkulturella möten inom vården. Denna studie sökte att utforska primärvårdssjuksköterskors upplevelser av möten med patienter från utomskandinaviska kulturer, vilka svårigheter de kan stöta på samt vilka aspekter de upplever som viktiga vid vårdandet av dessa patienter. Metod: En kvalitativ intervjustudie med deskriptiv design. Åtta primärvårdssjuksköterskor som arbetar på olika vårdcentraler i Stockholmsområdet och som har erfarenhet av kontakt med patienter från andra kulturer än den skandinaviska intervjuades med en semi-strukturerad intervjuguide. Innehållsanalys enligt Graneheim &amp; Lundman användes för att analysera data. Resultat: Primärvårdssjuksköterskor upplever dessa möten som spännande, utmanande och lärorika. Kulturell samt etisk kompetens är nödvändigt för arbetet inom detta område och behov av formell utbildning identifierades.  Slutsats: Den växande kulturella mångfalden i Sverige medför fler tvärkulturella möten inom vården. Primärvårssjuksköterskors upplevda svårigheter, deras negativa och positiva upplevelser vid dessa möten samt deras synsätt på utbildning inom området stärker betydelsen av att besitta tillräcklig kulturell kompetens för vårdandet av dessa patienter. Detta innefattar bland annat sjuksköterskans lärande om de olika kulturerna som finns representerade i samhället där sjuksköterskan tjänstgör och en anpassning av omvårdnaden utifrån patientens behov. Således är det angeläget för sjuksköterskor att genom formell utbildning införskaffa sig denna kompetens. / ABSTRACT Introduction: The statistics centers Agency (SBC) forecasts a growing proportion of people born in foreign countries among the Swedish population. This results in increased cultural diversity in Swedish society and thus more cross-cultural encounters in health care. This study sought to explore primary care nurses’ experiences of encounters with patients from non-Scandinavian cultures, the difficulties they may encounter and what aspects they consider to be important in the care of these patients. Method: A qualitative interview study with descriptive design. Eight primary care nurses who work in various primary health care centers in the Stockholm area and have experience of contact with patients from other cultures than the Scandinavian were interviewed with a semi-structured interview guide. Content Analysis according Graneheim &amp; Lundman was used for data analysis. Results: Primary care nurses perceive these meetings as exciting, challenging and educational. Cultural competence is necessary for work in this area and a need for formal education was identified. Conclusion: The growing cultural diversity in Sweden entails more cross-cultural encounters in health care. Primary care nurses’ perceived difficulties, their negative and positive experiences from these meetings and their approaches to education in the field strengthen the importance of possessing sufficient cultural competence for the care of these patients. This includes the nurse’s learning about the different cultures that are present in the community in which he or she serves and an adaptation of the nursing care based on the patient’s needs. Thus, it is of significance that nurses seek to acquire this competence through formal education.

Thesis (MFamMed)--Stellenbosch University, 2012. / ENGLISH ABSTRACT: Background: The number of adults affected by diabetes mellitus in developing countries, such as South Africa, is projected to grow by 170%, from 84 to 228 million people between 1995 and 2025 .This high and increasing prevalence of diabetes worldwide, and the economic burden of diabetes on developing countries like South Africa emphasizes the importance of ensuring good glycemic control so as to slow down the rate of disease progression and prevent complications. The district health care facilities are the foundation of the health care system of South Africa. The current practice is that diabetics have a point of care random blood glucose (RBG) done on the morning of their clinic appointment and this is used as a form of assessment of glycemic control during the consultation. For further clinical decision making a HbA1c is done once a year as a benchmark of glycemic control. The practical clinical question that arises is whether the assumptions underlying local clinical decision making using the RBG are valid and to what extent RBG can be used to guide clinical management. Aim and Objectives: The aim of this study was to assess the strength of the correlation between RBG and HbA1c and to make recommendations for the interpretation of RBG results in adult patients with Type 2 Diabetes taken at Karl Bremer District Hospital out-patient department. The objectives were: To determine glycaemic control in the study population and compare differences between age, sex and racial groups , and determine the RBG cut-off with the best sensitivity and specificity for predicting poor glycaemic control (HbA1c>7.0% ) as well as the predictive value, likelihood ratio and pre/post-test odds and probability at this cut off. Methods: A retrospective analysis of existing hospital data and the HbA1c tests requested from the NHLS by Karl Bremer Hospital over the 2011 year period. The data was analysed by means of a receiver operating characteristic (ROC) curve analysis to determine the value of RBG with the best combination of sensitivity and specificity to predict poor control of diabetes. A p-value of < 0.05 was assumed to represent statistical significance and 95% confidence intervals were used to describe the estimation of unknown parameters. HbA1c level of < = 7% was taken as representing good control and > 7% poor control. Results: Data was obtained on 349 diabetic patients of whom 203 (58.2%) were female and 146 (41.8%) male. This study population had a mean age of 54.7 years, mean RBG of 13.0mmol/l and mean HBA1c of 9.4%. The total number of black patients was 79 (23%), coloured patients 147 (42%) and white patients 122 (35) % and their mean RBG were 15.4 mmol/l, 12.8 mmol/l and 11.9 mol/l respectively. There was a statistically significant correlation between increasing RBG and increasing HbA1c (p< 0.01). The best value obtained on the ROC curve was an RBG of 9.8 mmol/l, which had a sensitivity of 77% and a specificity of 75%, positive predictive value of 0.88, positive likelihood ratio 3.08 and post-test probability of 88.2% for predicting an HbA1c above 7%. Conclusion: It was concluded that a moderate correlation exists between RBG and HbA1c in this population of diabetic patients. .The best RBG for determining poor control, defined as a HbA1c>7.0%, was found to be 9.8mmol/l and this RBG had a sensitivity of 77% , specificity of 75% and positive predictive value of 88%. Significant differences were found in pre- and post -test probability for different racial groups. Point of care testing using this level of RBG for clinical decision making will inappropriately categorise 23% of patients in this population and therefore introducing point of care testing for HbA1c is recommended.

Bakgrund: Övervikt och fetma ökar i Sverige i dag. Ett BMI över 30 ökar markant risken för följdsjukdomar och för tidig död. Inom primärvården är det ofta distriktssköterskan som möter och initierar behandling av denna patientgrupp. Forskning visar att patienter som har övervikt eller fetma upplever diskriminering, skam och brist på värdighet och empati i kontakten med hälso- och sjukvården. Syfte: Syftet med detta examensarbete var att belysa distriktssköterskors attityder till vuxna patienter som har övervikt eller fetma inom primärvården.Metod: I examensarbetet användes en kvalitativ innehållsanalys med induktiv ansats. Intervjuer genomfördes med nio distriktssköterskor som arbetade inom primärvården. Resultat: I resultatet framkom tre teman: Att skapa en vårdande relation, att se kroppen och att förändra. Under dessa tre teman beskrevs den vårdande relationen som en förutsättning för förändring. Genom att se kroppen kunde distriktssköterskorna få information angående patienternas levnadsvanor. Det visade sig även finnas hinder för viktnedgång. Konklusion: Detta examensarbete beskriver komplexiteten i att som distriktssköterska vårda patienter som har övervikt eller fetma. Detta utifrån att övervikt och fetma är ett känsligt ämne att samtala om. En fungerande vårdande relation är förutsättningen för ett framgångsrikt hälsofrämjande arbete. Utifrån denna kunskap finns möjligheten att utveckla vården och mötet med denna patientgrupp. / Background: Overweight and obesity are on the rise in Sweden today. A BMI over 30 significantly increases the risk of consequential diseases and premature death. It is often the primary care nurse who meets and initiates treatment of this patient group in the primary care. Research shows that patients who are overweight or obese experience discrimination, shame and lack of dignity and empathy in contact with the health care system.Aim: The aim of this thesis was to highlight primary care nurses' attitudes towards adult patients who are overweight or obese in the primary care.Method: The degree project used a qualitative content analysis with an inductive approach. Interviews were conducted with nine primary care nurses who worked in primary care.Results: The results revealed three themes: Creating a caring relationship, looking at the body and to changing. Under these three themes, the caring relationship was described as a prerequisite for change. By seeing the body, the informants were able to obtain information about the patients' living habits. There were also obstacles to patients losing weight. Conclusion: This thesis describes the complexity of caring for patients who are overweight or obese as primary care nurse. This is on the basis that overweight and obesity is a sensitive topic to talk about. A functioning caring relationship is the prerequisite for successful health promotion work. Based on this knowledge, there is anopportunity to develop care and the meeting with this patient group.