Made available in DSpace on 2014-06-11T19:24:14Z (GMT). No. of bitstreams: 0 Previous issue date: 2001-11-09Bitstream added on 2014-06-13T20:12:15Z : No. of bitstreams: 1 duarte_cf_me_fran.pdf: 692038 bytes, checksum: 2eaaef363b8195d483d5800af99b871d (MD5) / A qualidade dos Serviços Educacionais e a proteção do Código do Consumidor é o objeto de estudo nesta pesquisa. O binômio lucratividade X qualidade na educação nacional tem emergido como uma fonte de preocupação pelos órgãos normatizadores e fiscalizadores deste setor, bem como por toda sociedade civil. Face a esta constatação, pretende a presente pesquisa demonstrar que, o ensino privado, além de submeter-se à todas normativas da educação nacional e da autorização e avaliação da qualidade pelo Poder Público, como um imperativo constitucional e infra-constitucional, deve atender ainda aos princípios da ordem econômica e do Código de Defesa do Consumidor, posto que serviço remunerado. Considerando a extensa subjetividade do conceito qualidade, a presente pesquisa busca nos indicadores Legais e Institucionais, a moderna concepção de Qualidade de Ensino. Nesta esteira, o estudo apresenta suporte teórico para afirmar a possibilidade jurídica da aplicabilidade do Direito do Consumidor às relações de consumo do Ensino, não apenas no que se refere aos custos, preços e propaganda enganosa, mas sobretudo em relação à qualidade do Ensino ministrado, coibindo os excessos de lucratividade advindos da falta do comprometimento com o caráter social inerente à Educação. Desta forma, está o prestador de Ensino, a exemplo dos demais prestadores de serviços no mercado, obrigado a oferecer serviços adequados para os fins que razoavelmente deles se esperam, bem como serviços que atendam as normas regulamentares de prestabilidade, sob pena da competente ação de responsabilidade pelos vícios de qualidade, conforme permissivo contido no Código de Defesa do Consumidor. / The providing Education Services under The protection of the Consumer Rights Actwith the emphasis on responsibility for the imperfections of the Quality of education services is the objective of this research. The question of profit versus quality in the National Education System has emerged as a source of worry of the Education Agencies responsible for the regulation and control of this sector, as well as for society as a whole. Considering these facts is the intention of this research. We intend to demonstrate that the private educational system not only complies with all the regulations of the Official Educational System, but also with the authorization and evaluation of quality by the public Administration. Within the role of that body at a constitutional and sub-constitutional level as well as adhering to economic principles and Consumer Rights, as a paid service. Taking into consideration the subjective nature of the concept quality, this research aims to present, using both legal and institutional indicators, a modern concept of Teaching Quality. In this way, the study presents theoretical support to ratify the judicial possibility of the applicability of consumer rights in relation to the consumption of Education and Teaching. Not only related to costs, princes and deceptive advertising, but especially in relation to the quality of teaching administered. Restraining excessive profits that occur as a consequence of the lack of compromise with the social character inherent to Education. In this way the education service is, as much as any other service on the market, compelled to offer appropriate services for the objectives within reasonably expected standards, as well as services that comply with the principles of services rendered regulations by using competent action of responsibility in providing quality without viciousness in quality, according to directives included in the Consumer Rights Code.

Orientador: Carlos Aurélio Mota de Souza / Banca: Ruy Geraldo Camargo Vianna. / Banca: Celso Antonio Pacheco Fiorillo / Resumo: A qualidade dos Serviços Educacionais e a proteção do Código do Consumidor é o objeto de estudo nesta pesquisa. O binômio lucratividade X qualidade na educação nacional tem emergido como uma fonte de preocupação pelos órgãos normatizadores e fiscalizadores deste setor, bem como por toda sociedade civil. Face a esta constatação, pretende a presente pesquisa demonstrar que, o ensino privado, além de submeter-se à todas normativas da educação nacional e da autorização e avaliação da qualidade pelo Poder Público, como um imperativo constitucional e infra-constitucional, deve atender ainda aos princípios da ordem econômica e do Código de Defesa do Consumidor, posto que serviço remunerado. Considerando a extensa subjetividade do conceito "qualidade", a presente pesquisa busca nos indicadores Legais e Institucionais, a moderna concepção de "Qualidade de Ensino". Nesta esteira, o estudo apresenta suporte teórico para afirmar a possibilidade jurídica da aplicabilidade do Direito do Consumidor às relações de consumo do Ensino, não apenas no que se refere aos custos, preços e propaganda enganosa, mas sobretudo em relação à qualidade do Ensino ministrado, coibindo os excessos de lucratividade advindos da falta do comprometimento com o caráter social inerente à Educação. Desta forma, está o prestador de Ensino, a exemplo dos demais prestadores de serviços no mercado, obrigado a oferecer "serviços adequados para os fins que razoavelmente deles se esperam, bem como serviços que atendam as normas regulamentares de prestabilidade", sob pena da competente ação de responsabilidade pelos vícios de qualidade, conforme permissivo contido no Código de Defesa do Consumidor. / Abstract: The providing Education Services under The protection of the Consumer Rights Actwith the emphasis on responsibility for the imperfections of the Quality of education services is the objective of this research. The question of profit versus quality in the National Education System has emerged as a source of worry of the Education Agencies responsible for the regulation and control of this sector, as well as for society as a whole. Considering these facts is the intention of this research. We intend to demonstrate that the private educational system not only complies with all the regulations of the Official Educational System, but also with the authorization and evaluation of quality by the public Administration. Within the role of that body at a constitutional and sub-constitutional level as well as adhering to economic principles and Consumer Rights, as a paid service. Taking into consideration the subjective nature of the concept "quality", this research aims to present, using both legal and institutional indicators, a modern concept of "Teaching Quality". In this way, the study presents theoretical support to ratify the judicial possibility of the applicability of consumer rights in relation to the consumption of Education and Teaching. Not only related to costs, princes and deceptive advertising, but especially in relation to the quality of teaching administered. Restraining excessive profits that occur as a consequence of the lack of compromise with the social character inherent to Education. In this way the "education" service is, as much as any other service on the market, compelled to offer "appropriate services for the objectives within reasonably expected standards, as well as services that comply with the principles of services rendered regulations" by using competent action of responsibility in providing quality without viciousness in quality, according to directives included in the Consumer Rights Code. / Mestre

This study examined the schooling experiences of eleven graduates from the rural south of Egypt with primary community schools in Assiut. The study used individual interviews and focus groups to examine how community school graduates understood their experiences. The community schools were found to have removed previous obstacles of distance and cost. The quality of education that the students received allowed them to flourish in education rather than falter, and that was largely influenced by the quality of their relationship with their teachers. The students learned academic skills, as well as attitudes and dispositions that serve as cultural capital. They have more opportunities than before, yet also face significant challenges as they transition to the public system. The model of community schooling is also facing significant challenges as differences with the public schooling systems are exerting tension on the community school model to converge.

This study examined the schooling experiences of eleven graduates from the rural south of Egypt with primary community schools in Assiut. The study used individual interviews and focus groups to examine how community school graduates understood their experiences. The community schools were found to have removed previous obstacles of distance and cost. The quality of education that the students received allowed them to flourish in education rather than falter, and that was largely influenced by the quality of their relationship with their teachers. The students learned academic skills, as well as attitudes and dispositions that serve as cultural capital. They have more opportunities than before, yet also face significant challenges as they transition to the public system. The model of community schooling is also facing significant challenges as differences with the public schooling systems are exerting tension on the community school model to converge.