Thesis (MA)--Stellenbosch University, 2011. / ENGLISH ABSTRACT: Land reform as a topic has engendered universal debate. In certain parts of the world, land reform is seen as the redistribution of property or rights in property for the benefit of the landless, tenants and farm labourers but in others it has been a tool of oppression. Worldwide, land reform arose mainly because of inequalities of resources or in other to control resources. In South Africa, the need for land reform started as early as 1658, where blacks were not afforded equal opportunities as white people and therefore were forced off farm land and properties. Since, 1994 when South Africa’s first democratic Government came into power, one of its goals was to redress the injustices of the past and give back land to the previously disadvantaged people through various land reform programmes. The goal of this study is to evaluate the delivery land reform programmes of South Africa, namely: Land Restitution, Land Redistribution and Land Tenure Reform. The impact of land reform is not measured in this thesis. This research is however focussed on answering the following question: To what extent has land reform achieved its intended output? Land reform in South Africa could be viewed as an act of development, as it focuses on meeting the basic needs of the marginalised and underdeveloped people, which is in turn an objective of development. Marginalised and underdeveloped people as well as communities need land in order to ensure that their living conditions improve. Programme evaluation is used to evaluate land restitution, land redistribution and land tenure reform in order to determine the successes and failures of the land reform programme in South Africa. Land reform has mixed opinions on whether the programmes have been implemented effectively and efficiently. The process has received criticism, even though land has been restored and redistributed to claimants and beneficiaries, it has not been occurring at a fast enough pace. / AFRIKAANSE OPSOMMING: Grondhervorming is ’n onderwerp wat universeel bespreek word. In Suid-Afrika, word grondhervorming gesien as die herverdeling van eiendom of regte in eiendom vir die voordeel van die grondlose, huurders en plaaswerkers. Wêreldwyd, het grondhervorming ontstaan hoofsaaklik as gevolg van ongelykhede van hulpbronne. Die behoefte vir grondhervorming in Suid-Afrika het so vroeg as 1658 begin, waar swartes nie gelyke geleenthede gegun was soos blankes en was gedwing om hulle plaasgrond en eiendomme te verlaat. Sedert, 1994, toe Suid-Afrika se eerste demokratiese regering aan bewind gekom het, was een van sy doelwitte om die ongeregtighede van die verlede reg te stel en grond aan die voorheen benadeelde mense deur middel van verskeie grond hervormingsprogramme terug te gee. Die doel van hierdie studie is om die lewering van die grondhervorming programme van Suid-Afrika te evalueer, naamlik: Grond Restitusie, die Herverdeling van Grond en Grondbesit Hervorming. Die impak van grondhervorming word nie in hierdie tesis gemeet nie. Hierdie navorsing is egter gefokus om die volgende vraag te beantwoord: In watter mate het grondhervorming die beoogde uitsette bereik? Grondhervorming kan gesien word as 'n daad van ontwikkeling, aangesien dit fokus op die basiese behoeftes van die gemarginaliseerde en onderontwikkelde mense, wat op sy beurt 'n doelwit van ontwikkeling is. Gemarginaliseerde en onderontwikkelde mense sowel as gemeenskappe moet land besit om te verseker dat hul lewensomstandighede verbeter kan word. Program evaluering word gebruik om Grond Restitusie, die Herverdeling van Grond en Grondbesit Hervorming te evalueer ten einde die suksesse en mislukkings van die grondhervormingsprogram in Suid-Afrika te bepaal. Grondhervorming het gemengde menings oor die vraag of die programme doeltreffend en effektief geïmplementeer word. Die proses ontvang kritiek, alhoewel land herstel en versprei aan grondeisers en begunstigdes is, gebeur dit nie op ’n vinnig genoeg pas nie.

Thesis (MPhil)--Stellenbosch University, 2011. / ENGLISH ABSTRACT: Ecosystems, and the very services and resources that they provide, are fundamental to our existence. Regardless, mankind shows scant regard for the biotic and abiotic components of the environment that serve as both sources and sinks for anthropocentric demands, practices and behaviours. Of these vital resources, perhaps the one that is most under threat is water which while crucial for growth and development around the globe, is rapidly becoming a scarce commodity. In South Africa - already a water-scarce country - this situation is further compounded by mining practices that are not only unsustainable, but also largely unregulated from an environmental perspective. Mining activities have resulted in the mass exposure of iron pyrite and heavy metals, both underground and on the surface. Upon exposure to weathering, the iron pyrite gives rise to sulphuric acid, which, in turn results in the mobilisation and concentration of toxic metals. Although this is a geological phenomenon, the increasing concentrations of toxic metals as a result of mining have exposed the Gauteng province to enormous environmental, social and economic risks. Concerning the risks, the research highlighted the following: - Although comprehensive research has been found relating to the physical attributes of acid mine drainage (AMD), very little is known of the health aspects associated with AMD. Of immediate concern is, the subsequent environmental and health implications stemming from the association between living organisms and heavy metals. - In the absence of such information, the credibility of current solutions is thus questionable. Of the solutions that have been proposed, most have been reductionist in approach and have only focused on dealing with the surface decant of contaminated water from predominately non-functioning mines. The health risks associated with radioactive and highly toxic waste have been down played or simply ignored (Albrecht, 2011). - The absence of a comprehensive solution also raises questions as to the assessment and decision-making process utilised to date by the Department of Water Affairs (DWA). - Both government and the private sector have allowed the AMD threat to amplify over the years. Their inaction has been facilitated by the poor enforcement of legislation and, clever manoeuvring by mining companies, in what can only be described as a mutually beneficial relationship between government and the mining industry. In stark contrast to the inaction of government and the private sector, environmental activists have been very vocal in calling for a solution to a number of the risks associated with AMD. This, together with the recent decant of AMD in the Western Basin, has culminated in a public outcry and prompted calls for a solution to the AMD threat. Government's response to this was a narrow and incomprehensive solution, which only served to further frustrate the different stakeholder groups. Where stakeholders have different themes as to the implications and thus solutions to the AMD threat on the Witwatersrand (as driven by the profiles of the different stakeholder groups), an appropriate solution will only be realised by adopting the following recommendations: - Government must show the necessary political will, to fully engage the threat of AMD and address their poor track record as regulator - their credibility has been skewed through their vested interests in the mining industry. - Having taken ownership of the AMD threat on the Witwatersrand, government must move to avert any immediate risks to human well-being. - Under governments' leadership, the capacity of all stakeholders must be addressed to facilitate a participatory trans-disciplinary review of the assessment mechanisms and facts, in order to reach a mutually acceptable solution(s) to the social and environmental impacts associated with mining activities - a solution that will ensure future environmental integrity, social development and economic growth. / AFRIKAANSE OPSOMMING: Ekosisteme, en die dienste en hulpbronne wat dit voorsien, is grondliggend aan die mensdom se bestaan. Tog toon die mensdom weinig respek vir die biotiese en abiotiese komponente van die omgewing, hoewel ons met ons behoeftes, praktyke en gedrag daarop staatmaak én daaraan afbreuk doen. Van hierdie lewensnoodsaaklike hulpbronne is die mees bedreigde waarskynlik water, wat – hoewel dit vir groei en ontwikkeling wêreldwyd van deurslaggewende belang is – spoedig besig is om ʼn skaars kommoditeit te word. In Suid-Afrika, wat in elk geval ʼn waterarm land is, word hierdie toedrag van sake vererger deur mynboupraktyke wat nie net onvolhoubaar is nie maar ook ongereguleerd. Mynboubedrywighede het gelei tot die massablootstelling van ysterpiriet en swaarmetale, sowel ondergronds as op die oppervlak. Wanneer ysterpiriet chemies verweer, vorm dit swawelsuurwater, wat op sy beurt toksiese metale mobiliseer en konsentreer. Hoewel dít ʼn geologiese verskynsel is, het hierdie verhoogde konsentrasies as gevolg van mynbou die Gautengprovinsie aan enorme omgewings-, maatskaplike en ekonomiese risiko’s blootgestel. Wat die risiko’s betref, beklemtoon hierdie studie die volgende: - Hoewel omvattende navorsing oor die fisiese kenmerke van suur mynwater (“acid mine drainage” – AMD) onderneem is, is weinig bekend oor die gesondheidsaspekte wat daarmee gepaardgaan. Wat tot dusver van onmiddelliker belang was, was die omgewings- en gesondheidsimplikasies wat daaruit voortvloei wanneer lewende organismes aan swaarmetale blootgestel word. - In die afwesigheid van sodanige inligting is die geloofwaardigheid van huidige oplossings dus twyfelagtig. Die meeste van die oplossings wat voorgestel is, is reduksionisties van aard en beklemtoon slegs die hantering van besoedelde water wat op die oppervlak uit hoofsaaklik onaktiewe myne sypel. Die gesondheidsgevare wat met radio-aktiewe en hoogs toksiese afval gepaardgaan, word geheel en al onderspeel of bloot misgekyk (Albrecht, 2011). - Die gebrek aan ʼn omvattende oplossing laat ontstaan ook vrae oor die beoordelings- en besluitnemingsprosesse wat die Departement van Waterwese oor die jare sowel as meer onlangs gevolg het. - Sowel die regering as die privaat sektor het toegekyk hoe die bedreiging deur suur mynwater oor die jare vererger. Dié gebrek aan optrede is aangehelp deur swak wetstoepassing sowel as slimmer bewimpeling deur mynboumaatskappye in wat eenvoudig as ʼn wedersyds voordelige verhouding tussen die regering en die mynboubedryf beskryf kan word. In skrille kontras met die regering en privaat sektor se traagheid het omgewingsaktiviste nog nooit geskroom om hul stem te verhef en op oplossings vir baie van hierdie risiko’s aan te dring nie. Dít, tesame met die onlangse uitvloei van suur mynwater in die Westelike Kom, het op openbare protes uitgeloop en aanleiding gegee tot oproepe om ʼn oplossing vir die bedreiging van suur mynwater. Die regering se antwoord hierop was ʼn eng, beperkte oplossing wat die verskillende belangegroepe slegs verder frustreer het. Aangesien belangegroepe (in ooreenstemming met hul uiteenlopende profiele) verskillende aspekte van die implikasies van – en dus ook die oplossings vir – die bedreiging van suur mynwater aan die Witwatersrand beklemtoon, sal ʼn toepaslike oplossing gevind word slegs deur die volgende aanbevelings te aanvaar: - Die regering moet die nodige politieke wil toon om die bedreiging van suur mynwater ten volle die hoof te bied, en moet daadwerklik verbeter op sy swak prestasiegeskiedenis as reguleerder, waarin hy heelwat geloofwaardigheid ingeboet het vanweë regeringsbelang by die mynboubedryf. - Nadat die regering sy verantwoordelikheid rakende die bedreiging van suur mynwater aan die Witwatersrand aanvaar het, moet hy dringend optree om enige onmiddellike gevare vir menslike welstand te voorkom. - Onder leiding van die regering moet die vermoëns van alle belanghebbendes betrek word ten einde ʼn deelnemende, kruisdissiplinêre beoordeling van die meganismes en feite te onderneem, om sodoende (ʼn) wedersyds aanvaarbare oplossing(s) vir die maatskaplike en omgewingsimpak van mynboubedrywighede te bedink – ʼn oplossing wat die integriteit van die omgewing, maatskaplike ontwikkeling en ekonomiese groei sal verseker.

Thesis (MPhil)--Stellenbosch University, 2011. / ENGLISH ABSTRACT: Gold mining in South Africa is an industry that is more than a century old. The impact of gold mines on communities and the environment are enormous. This thesis is a case study based in one of the major gold producers in South Africa that has been in operation for more than 50 years and has more than 30 years of life still left. Exploring the impact mining has had on communities and the environment, this thesis is a call for leadership action towards sustainable futures. This call is made through a suggested sustainable development leadership framework. Georgius Agricola gave a warning regarding the devastating environmental impacts of mining as early as 1556, however mining still has the same negative impacts to the environment and people. The argument in this thesis is that, it is only through genuine leadership that the impacts of mining can be mitigated. However leadership is looked at not from the position of the leader or the leadership style but from the belief system of the leader when it comes to environmental management and community development. The motivation for the study was based in observing how leadership at our Gold mine rallied behind prevention of mine closure when the mine was faced with electricity crisis in 2008. The electricity crisis demonstrated that it is through genuine and committed leadership that all challenges can be overcome including sustainable development crisis. The call for leadership at our mine is to demonstrate the same leadership commitment in addressing environmental and community development challenges. The literature review begins by highlighting sustainable development global challenges and initiatives to address them. This is followed by impacts of gold mining on society and the environment around the various regions of the world. Leadership belief systems are then discussed, highlighting, how belief systems influence the way a leader responds to environmental issues. In developing the sustainable development leadership framework findings from observations, conversations, interviews and focus group discussion that were conducted throughout the mine are presented. The aim of the research was to determine the understanding of employees on the impact of our company on communities, environment and themselves and also the employees’ opinions of leadership. The findings were that the majority of employees believe that leadership is not genuine in addressing community, employee safety and health, and environmental issues at our company and through interviews with leadership, the findings are that, environment and community issues are done for compliance and reputation purposes with no genuine belief that they should be done. To address this understanding a call to leadership is made through a suggested sustainable development leadership framework that takes into consideration the findings from the case study. The thesis ends by proposing that this suggested framework should be tested further within our company. / AFRIKAANSE OPSOMMING: Goud mynbou in Suid-Afrika is 'n bedryf wat meer as 'n eeu oud is. Die impak van goudmyne op gemeenskappe en die omgewing is enorm. Hierdie proefskrif is 'n gevallestudie wat gebaseer is op een van die groot goudprodusente in Suid-Afrika wat al vir meer as 50 jaar reeds in werking is en wat 'n veredere lewensverwagting van meer as 30 jaar het. Hierdie tesis is 'n ondersoek na die impak wat mynbou op die omliggende gemeenskappe en omgewing het asook 'n beroep om leieskap optrede vir volhoubare ontwikkeling. Hierdie beroep vir volhoubare ontwikkeling word gemaak deur middel van 'n volhoubare ontwikkeling leierskap raamwerk. Georgius Agricola het alreeds in 1556 gewaarsku teen die impak wat mynbou op die omgewing en mense sou hê. Vandag het mynbou het egter nog steeds dieselfde negatiewe impak op die omgewing en die mense. Die argument in hierdie tesis is dat dit slegs deur ware leierskap is dat die impak van mynbou versag kan word. Leierskap word egter nie bekyk uit die posisie van die leier of die leierskap-styl nie, maar eerder uit die gewetens oortuiging oogpunt van die leier wanneer dit kom by omgewingsbestuur en ontwikkeling van die gemeenskap. Die motivering vir hierdie studie is gebaseer op die waarneming van hoe leierskap by ons goudmyn mynsluiting voorkom het gedurende die 2008 elektrisiteitskrisis. Die elektrisiteitskrisis het getoon dat uitdagings sowel as volhoubare ontwikkelings krisisse wel deur ware en toegewyde leierskap oorkom kan word. Die versoek is nou vir ons myn om dieselfde leierskap toewyding toe te pas waar omgewing en gemeenskap ontwikkelings uitdagings aangepak word. Die literatuur oorsig begin deur die globale uitdagings op volhoubare ontwikkeling onder die vergrootglas te plaas en wys hoe om die uitdagings te addresseer. Dan volg die impak wat die goudmynbedryf het op die omgewing en samelewing van verskeie streke in die wêreld. Leierskap geloof oortuiging word dan bespreek met die klem op hoe geloofsoortuiging 'n invloed het op die manier wat 'n leier reageer op omgewings kwessies. Die ontwikkeling van die volhoubare ontwikkelings raamwerk is gebasser op obserwasies, gesprekke, onderhoude en fokusgroepsbesprekings van regoor die myn. Die doel van die navorsing was om die begrip van die werknemers te bepaal aangaande die impak wat ons maatskappy het op die gemeenskap, omgewing en hulself en ook om die werknemers se opinies van leierskap te bepaal. Die bevindinge was dat die meerderheid van die werknemers van mening is dat leierskap by ons maatskappy nie opreg is wanneer dit kom by aanspreek van gemeenskap kwessies, werknemer veiligheid en gesondheid, en omgewingskwessies nie. Deur middel van onderhoude met die leiers van ons maatskappy is ook bevind dat die omgewing en die gemeenskaps kwessies slegs aandag geniet aangesien dit vir die nakoming van vereistes en reputasiedoeleindes verys word en nie as gevolg van 'n werklike oortuiging dat dit gedoen moet word nie. Om hierdie begrip aan te spreek word 'n beroep gemaak tot leierskap deur middel van hierdie voorgestelde volhoubare ontwikkeling leierskap raamwerk wat die bevindings van die gevallestudie in ag neem. Die tesis eindig deur voor te stel dat hierdie voorgestelde raamwerk verder getoets moet word in ons maatskappy.

Thesis (MPA)--Stellenbosch University, 2011. / ENGLISH ABSTRACT: “My Future is My Choice” (MFMC) is an extra-curricular life skills programme in Na-mibia aimed at minimising the impact of HIV and AIDS among young people. The pro-gramme was introduced fourteen years ago and is believed to have had a significant im-pact on young people who were enrolled in and graduated from it. The programme tar-gets young people from grades 8 to 12. The purpose of this study was to assess how the “My Future is My Choice” Programme imparts knowledge and skills to young people in the Ompundja Circuit of the Oshana Directorate of Education, in Northern Namibia. This was an implementation evaluation study, following a qualitative approach to collect in-depth information. Data was collect-ed by two means: focus group interviews with an interview guide as an instrument, and analysis of documents. Purposeful sampling was used to select twenty young people from the population of young people who graduated from the programme. Young people from three secondary schools and one combined school were interviewed. The outcome of the study indicated that young people who graduated from the pro-gramme were better equipped with knowledge and skills that enable them to protect themselves from HIV infection. The study also indicated that the strategies used to im-plement the programme are crucial to the successful transfer of information to young people enrolled in the programme. However, some challenges which need immediate attention for improvement concern the number of participants, the content, a review of topics and the time allocated to the implementation of the programme. It is therefore recommended that recipients be consulted for input on what their needs are with regard to HIV and AIDS prevention. As the programme began fourteen years ago, its strategies now require updating and revision of the programme has become necessary. The revision of the programme will enable its facilitators to incorporate new ideas and methods of HIV prevention gained from over a decade of experience. It would also allow for the identification of young people’s needs and incorporate relevant topics that are not currently covered in the manual. Hence, collaboration between facilitators, learners, teachers, parents, communities and programme designers is a key element in ensuring the continued success of the “My Future is My Choice” Programme. / AFRIKAANSE OPSOMMING: “My Future is My Choice” (MFMC) is ʼn bykomende lewensvaardigheidsprogram in Namibië wat die impak van MIV en VIGs onder jongmense wil verminder. Die program is 14 jaar gelede ingestel en het na bewering ʼn beduidende uitwerking gehad op jongmense wat daarvoor ingeskryf het en dit voltooi het. Die program is afgestem op jongmense in graad 8 tot 12. Die doel van die studie was om te bepaal in watter mate die MFMC-program die jongmense in die Ompundja-distrik in die Onderwysdirektoraat van Oshana in Noord-Namibië met kennis en vaardighede toerus. Die studie het ʼn implementeringsevaluering behels, en het diepte-inligting met behulp van ʼn kwalitatiewe benadering ingesamel. Data is met behulp van fokusgroeponderhoude aan die hand van ʼn onderhoudsgids sowel as deur middel van dokumentontleding bekom. Twintig jongmense uit die groep wat die program suksesvol voltooi het, is met behulp van doelgerigte steekproewe gekies en onderhoude is met jeugdiges van drie hoërskole en een gekombineerde skool gevoer. Die uitkoms van die studie dui daarop dat jongmense wat die program voltooi het oor beter kennis en vaardighede beskik waarmee hulle hulle teen MIV-besmetting kan beskerm. Die studie het ook getoon dat die strategieë wat gebruik word om die program in werking te stel deurslaggewend is vir die suksesvolle oordrag van inligting aan diegene wat vir die program ingeskryf is. Tog is daar bepaalde uitdagings wat onmiddellike aandag verg, soos die aantal deelnemers, die inhoud, die onderwerpe, en die tyd wat vir die inwerkingstelling van die program beskikbaar gestel word. Daarom word aanbeveel dat, ten einde die MFMC-program te verbeter, diegene wat die program volg oor hulle behoeftes met betrekking tot MIV/vigs-voorkoming geraadpleeg word. Nou, 14 jaar nadat die program die eerste keer in werking gestel is, is dit duidelik dat die strategieë wat gebruik word verouderd is en dat die program dringend hersien moet word. Sodanige hersiening sal die programaanbieders in staat stel om nuwe idees en metodes vir MIV-voorkoming wat nie 14 jaar gelede bekend was nie, by die program in te sluit. Dit sal ook ʼn geleentheid bied om jongmense se werklike behoeftes te bepaal en ander onderwerpe aan te roer wat nie tans in die handleiding verskyn nie dog tersaaklik is. Daarom is samewerking tussen fasiliteerders, leerders, onderwysers, ouers, gemeenskappe en programsamestellers ʼn sleutelelement om die voortgesette sukses van die MFMC-program te verseker.

Thesis (MPA)--Stellenbosch University, 2011. / ENGLISH ABSTRACT: Student Financial Support Schemes (SFSS) have become increasingly important in providing financial assistance for students pursuing higher education, in both developed and developing countries. SFSSs were first established in the 1950s. The years that followed saw an increase steady expansion of student loan programs, through the introduction of student loans in more countries and expansion in the number of loans available in relation to their size and new expanded approach. The trend was in response to higher education expansion, combined with increasing financial toughness and concern for equity, while at the same time there was a surge of interest in student loans in the late 1980s and 1990s, with new programs introduced in Australia, New Zealand, and the United Kingdom; several countries in eastern Europe, considering introducing student loans for the first time; and some developing countries in Asia, Africa, and Latin America establishing or expanding student loan programs. The need for financial assistance is to enable students from low-income families to meet direct and indirect costs of higher education, and to ensure equality of opportunity, equity, and social justice. Recent arguments focused on whether student financial supports should be provided by governments, private agencies, employers, or institutions, and whether it should be in the form of scholarships, bursaries, grants either available to all students and or means-tested or fully repayable loans. Increasingly, debates also surrounds the question of how student loans should be administered in particular, eligibility and terms of repayment of loans, appropriate rates of interest, and mechanisms to target disadvantaged students while minimising default rates. Firstly, this study did a comparison between the SFSSs of the four different countries. Secondly, the best practices were identified and the Namibian case study was evaluated against the four countries. Lastly, some conclusions and recommendations were made that are aimed to improve the SFSS in Namibia. / AFRIKAANSE OPSOMMING: Studente finansiële ondersteuningskemas in ontwikkelde en onder ontwikkelende lande lewer ‘n belangrike bydrae tot die finansiële ondersteuning van studente in höer onderwys. Studente finansiële skemas is tot stand gebring in die 1950s. In die daarop volgende dekades het daar ‘n enorme groei plaasgevind in die daarstelling van studente leningskemas. Nie net het die aantal leningskemas vermeerder nie, maar meer en meer lande het van die benadering gebruik gemaak. Gedurende die 1980s en 1990s was daar ‘n toename in studentegetalle in höer onderwys wat gevolglik gelei het tot ‘n toename in finansiële ondersteuning van studente. Die implementering van nuwe programme in Australië, Nieu-Seeland en die Verenigde Koninkryke het gelei tot ‘n toename in finansiële ondersteuningskemas van studente. Verskeie lande in Europa het oorweging geskend aan die implementering van finansiële ondersteuning van studente tewyl onder ontwikkelende lande in Asië, Afrika en Latyns Amerika oorweging geskenk het aan die uitbreiding van finansiële ondersteuningskemas aan benadeelde en opkomende studente. Finansiële ondersteuning van behoeftige studente is gedoen om die direkte en indirekte koste verbonde aan onderwys te dek, gelyke geleenthede tot onderwys te skep, toegang tot ondewys te verbreed en om sosiale geregtigheid te verseker. ‘n Debat het egter onstaan oor wie verantwoordelikheid moet aanvaar vir die toekenning van studiebeurse, lenings of skenkings aan studente. In die verband is daar spesifiek gevra oor watter bydrae instellings in die openbare en privaat sektore maak tot finansiële ondersteuning van studente. Verdere aangeleenthede wat tydens die debat geopper word is vrae soos, wie moet verantwoordelikheid aanvaar vir die bestuur van sodanige finansiële skemas, lenings, die rentekoers ter sprake by die terugbetaling van die lenings en watter metodes kan gebruik word in die geval van minder gegoede studente wat nie hul finansiële terugbetaling ooreenkomste kan na kom nie. Die studie is onderneem na aanleiding van ‘n vergelykende studie tussen vier verskillende lande se finansiële ondersteuningskemas. Daarna is ‘n beste praktyk ontwikkel waarteen die Namibiese finansiële ondersteuning skema geevalueer is. Sekere gevolgtrekkings en aanbevelings is gemaak om die bestaande skema te verbeter.

Thesis (MPA) -- Stellenbosch University, 2012. / ENGLISH ABSTRACT: This study set out to assess the degree to which organisational performance management (OPM) has been implemented at the Drakenstein and Stellenbosch municipalities. A purposive sampling protocol was used, as being representative of developing “B” municipalities. A mixed methodology was employed in lieu of satisfying a thorough triangulation. The thesis objectives were to assess four components or themes of OPM, namely, (i) the objectives specified for OPM, (ii) capacity to implement OPM, (iii) resources available to implement OPM and (iv) the instrument(s) employed to measure organisational performance outcomes. The fifth objective was to construct a “normative” for OPM, for the chosen population, based on the findings from the assessment of the first four objectives stated. The findings revealed that OPM was not institutionalised, or formalised in a manner that manifested a dedicated OPM department and operation. Findings revealed too, that there were many factors which led to “indistinctness” in the way OPM is regarded at the municipalities, as OPM is merged with the Integrated Development Plan (IDP) and Service Delivery and Budget Implementation Plan (SDBIP). One critical factor is that the IDP and SDBIP are not instruments designed to measure performance; hence ‘overall’ performance reports issued in the annual reports remain lacking in being comprehensive. The researcher stressed the importance of strategic planning beyond the IDP and the SDBIP and has motivated for a dedicated OPM function with strategic human resources planning. These measures would ensure the alignment of strategic objectives to the municipalities programme and departmental objectives. Furthermore, no clear separations of functions were found between OPM and the individual appraisal (IA) of senior and general employees as stated in the ‘performance management policies of both municipalities. Chapter five of the study evaluates each of the four themes in terms of the survey results, literature and legislation reviews. For each of the four themes, critical success factors (CSF’s) for the implementation of OPM at the municipalities were constructed. In addition, the evaluation of information in chapter five provided a basis for the formulation of the normative framework presented in chapter six, which offers a “normative” picture of what would constitute effective and efficient OPM at both municipalities. Taken together, the empirical findings, CSF’s and normative framework offers solution to the research problem, which was to conclude an assessment of OPM at the Drakenstein and Stellenbosch municipalities. It is envisaged that the results from this thesis would be of strategic value to the municipalities assessed. / AFRIKAANSE OPSOMMING: Die doel van hierdie studie was om die mate waarin organisatoriese prestasiebestuur (OPB) by die munisipaliteite van Drakenstein en Stellenbosch geïmplementeer is, te assesseer. Die steekproef is doelgerig gekies as verteenwoordigend van ontwikkelende “B”-munisipaliteite. ’n Gemengde metodologie is gebruik ten einde ’n deeglike triangulasie uit te voer. Die doelstellings van die tesis was om vier komponente of temas van OPB te assesseer, naamlik (i) die doelstellings wat vir OPB gespesifiseer is, (ii) kapasiteit om OPB te implementeer, (iii) hulpbronne beskikbaar om OPB te implementeer en (iv) die instrument(e) wat gebruik is om organisatoriese prestasie-uitkomste te meet. ’n Vyfde doelstelling was om ’n ‘normatief’ vir OPB vir die steekproef saam te stel op grond van die bevindings van die assessering van die vier eersgenoemde doelstellings. Die bevindings het aan die lig gebring dat OPB nie geïnstitusionaliseer of geformaliseer is op ’n wyse wat ’n toegewyde OPB-departement en -werksaamhede aan die dag lê nie. Die bevindings het ook getoon dat daar talle faktore is wat tot ‘onduidelikheid’ lei oor die manier waarop OPB by die munisipaliteite hanteer word, aangesien OPB in die Geïntegreerde Ontwikkelingsplan (GOP) en die Dienslewerings- en Begrotingsimplementeringsplan (DLBIP) opgeneem word. Een kritieke faktor is dat die GOP en DLBIP nie instrumente is wat ontwerp is om prestasie te meet nie, wat daartoe lei dat die ‘algehele’ prestasieverslae in die jaarverslag onvolledig sou bly. Die navorser beklemtoon die noodsaaklikheid van strategiese beplanning wat verder as die GOP en die DLBIP strek asook van ’n toegewyde OBP-funksie tesame met strategiese menslike hulpbron beplanning. Hierdie maatreël sal verseker dat strategiese doelstellings in ooreenstemming is met die munisipaliteite se program- en departementele doelstellings. Voorts is geen duidelike skeiding van funksies gevind tussen OPB en individuele beoordeling van die senior en algemene werknemers soos gestipuleer in die prestasiebestuursbeleide van die munisipaliteite nie. In hoofstuk 5 word elk van die vier temas teenoor die resultate van die opname, die literatuur en ’n oorsig van wetgewing geëvalueer en vir elke tema word kritieke suksesfaktore gelys vir die implementering van OPB by die munisipaliteite. Hierbenewens vorm die evaluering van die inligting in hoofstuk 5 ’n grondslag vir die formulering van die normatiewe raamwerk wat in hoofstuk 6 aangebied word, wat ’n geheelbeeld gee van wat doeltreffende en doelmatige OPB by albei munisipaliteite behels. Gesamentlik bied die empiriese bevindings, die kritieke suksesfaktore en die normatiewe raamwerk ’n antwoord op die navorsingsprobleem, naamlik om ’n assessering van OBP by die munisipaliteite wat in die steekproef verteenwoordig word, uit te voer. Die resultate van hierdie studie sal van strategiese waarde wees vir die munisipaliteite wat geassesseer is.

Thesis (MPhil) -- Stellenbosch University, 2012. / ENGLISH ABSTRACT: The emerging classification of Sustainability-oriented Innovation Systems places an emphasis on the social elements of change, as well as the technological. However, sustainability-oriented problems are too vast for one person or discipline to comprehend; thus people tend to want to collaborate, meaning they form teams. As a further extension to address sustainability-oriented problems, there is an increasing emphasis on transdisciplinary research and development (R&D) efforts, whereby co-production transgresses boundaries, and science becomes visible before it becomes certain. To reach the objectives of transdisciplinary R&D efforts will require two key concepts: the gathering of information from experts, namely knowledge transfer; and making connections between them, namely knowledge integration. Nevertheless, challenges have been noted in terms of academic tribes that impede teamwork, and, importantly, the lack of combined thought and action in R&D. This research, which is compiled as two journal articles, explored the collaboration, between disciplines, that has been described as the means of meeting the requirements of transdiscplinary R&D to identify, structure, analyse and deal with specific problems in such a way that it can: grasp the complexity of problems; take into account the diversity of life-world and scientific perceptions of problems; link abstract and case-specific knowledge; and develop knowledge and practices that promote what is perceived to be the common good. However, the latter brings into question how values and culture influence collaboration and thus transdisciplinary R&D efforts. The first article set out to investigate, from a literature analysis, how the culture and values of individuals in a transdisciplinary R&D team, as well as those of the organisation, determine the potential success or failure of the R&D effort. A conceptual framework is derived based on the theories of complexity, as it relates to knowledge management, learning within organisations, cognitive and behavioural approaches to culture and values, and communication. The framework also builds on previous research that has been conducted with respect to the management of transdisciplinary R&D. The second article then utilises the introduced conceptual framework for an in-depth investigation of a case study in the bioenergy field. The R&D project, which spanned over three years in South Africa, required a transdisciplinary team of engineers and scientists of various fields to collaborate with stakeholders outside the R&D team. The case emphasises that the lack of disciplines to recognize, understand and incorporate values and culture into R&D practices will lead to project failure; pre-empting and managing expectations of social change (often) far outweigh the necessity for technological change. A number of recommendations are thus made to improve R&D practices. / AFRIKAANSE OPSOMMING: Die opkomende klassifikasie van Volhoubaarheid-georiënteerde Innovasie Sisteme plaas 'n klem op die sosiale elemente van verandering, sowel as die tegnologiese. Volhoubaarheid-georiënteerde probleme is egter te groot vir een persoon of dissipline om te verstaan, dus neig individue om saam te wil werk, wat beteken dat hulle spanne vorm. As 'n verdere uitbreiding om volhoubaarheidgeoriënteerde probleme aan te spreek, is daar 'n toenemende klem op transdissiplinêre navorsing en ontwikkeling (N&O) pogings, waardeur mede-produksie grense oortree, en die wetenskap sigbaar word voor dit sekerheid bereik. Om die doelwitte van transdissiplinêre N&O pogings te bereik sal twee sleutelkonsepte vereis: die insameling van inligting van deskundiges, naamlik die oordrag van kennis, en die maak van skakels tussen hulle, naamlik kennis integrasie. Desondanks is die uitdagings wel bekend in terme van akademiese stamme wat spanwerk belemmer, en, baie belangrik, die gebrek aan gekombineerde denke en optrede in N&O. Hierdie navorsing, wat saamgestel is as twee joernaal artikels, ondersoek die samewerking, tussen dissiplines, wat al beklemtoon is vir die vereistes van transdissiplinêre N&O om spesifieke probleme te identifiseer, struktuur, ontleed en hanteer in 'n manier wat: die kompleksiteit van probleme op 'n verstaanbare wyse beskryf; rekening hou met die diversiteit van die lewe-wêreld en wetenskaplike persepsies van probleme; abstrakte en geval-spesifieke kennis skakel; en die ontwikkeling van kennis en praktyke bevorder wat beskou word as die algemene goed. Maar die laasgenoemde bring in twyfel hoe die waardes en kultuur samewerkings, en dus transdissiplinêre N&O pogings, beïnvloed. Die eerste artikel, met behulp van 'n literatuur-analise, ondersoek hoe die kultuur en waardes van individue in 'n transdissiplinêre N&O span, sowel as dié van die organisasie, die potensiële sukses of mislukking van die N&O poging bepaal. 'n Konseptuele raamwerk is afgelei wat gebaseer is op die teorieë van kompleksiteit, soos dit verband hou met die bestuur van kennis, leer binne organisasies, kognitiewe en gedrag benaderings tot kultuur en waardes, en kommunikasie. Die raamwerk bou op vorige navorsing wat gedoen is met betrekking tot die bestuur van transdissiplinêre N&O. Die tweede artikel gebruik dan die konseptuele raamwerk vir 'n in-diepte ondersoek van 'n gevallestudie in die gebied van bio-energie. Die N&O-projek, wat gestrek het oor 'n tydperk van drie jaar in Suid- Afrika, het van 'n transdissiplinêre span van ingenieurs en wetenskaplikes, van verskeie gebiede, verwag om saam te werk met belanghebbendes buite die N&O-span. Die gevallestudie beklemtoon die gebrek van dissiplines om waardes en kultuur te erken, verstaan en inkorporeer in N&O-praktyke wat sal lei tot die mislukking van sulke projekte; vooruitskatting en die bestuur van die verwagtinge van sosiale verandering is (dikwels) veel swaarder as die noodsaaklikheid van tegnologiese verandering. 'n Aantal aanbevelings word derhalwe gemaak om N&O praktyk te verbeter.

Thesis (MPhil)--Stellenbosch University, 2012. / ENGLISH ABSTRACT: The current ways in which the human population continues to utilise natural resources in order to satisfy their lifestyle remains unsustainable. One such activity is the use of biomass resources mainly for cooking, heating and boiling water which sustains an estimated 2.4 billion people living in developing countries. Biomass not only is the fourth largest energy source after coal, oil and natural gas, but it is currently the largest renewable energy option and yet it has received minimal attention especially from current energy debates in developing countries. Literature shows cases of cities that remain ‘uncertain’ of their development agendas (regarding energy). The uncertainty is a result of most cities relying heavily on fossil fuel which is in most cases imported which minimises the possibilities of cities to come up with sustainable energy projects. As cities continue to grow the supply of this unsustainable energy puts cities in an uncertain position regarding the future energy sources of their cities. There are cities that have now realised the importance of understanding the flow of wood fuels in order to put in measures that can help manage the resource better. Most of them use a GIS-based tool, Wood fuel Integrated Supply Demand Overview Mapping Model (WISDOM) which was developed to analyse the wood fuel supply and demand spatial patterns. Tsumeb is currently also moving in an ‘uncertain’ direction especially when it comes to the energy needs of the town characterised by high electricity tariffs, increased population leading to clearing of land, high unemployment rate and distorted priorities (of the municipality). The Material Flow Analysis (MFA) of wood fuels in Tsumeb is highly dominated by the informal sector. It remains unregulated and no attempt has been made to determine the household energy flow. This study is the first attempt to determine the flow of this very important household energy resource used more especially in winter. The survey revealed that firewood is used to prepare one to two meals a day especially in the townships where the households opt to consume one meal a day. Some consumers collect their own firewood and often have to purchase wood fuels to meet their individual needs. The wood fuel retailers that were surveyed in the study obtain their wood fuels from local commercial farmers and use charcoal produced both in Namibia and South African. The commercial farmers also form part of the informal sector as they supply some of the informal suppliers and consumers. Some informal suppliers resort to open forests located far from their homes, putting a lot of strain on the transport mechanisms. In order to ensure a sustainable supply of household energy in Tsumeb, It is inevitable that a new paradigm is needed in the current planning and development process of the town. Therefore for an effective implementation of policies aimed at developing wood fuels, local conditions as well as the local wood fuel flows must be understood, grassroots initiatives need to be built and community participation should be encouraged in order to get a collective approach to issues that concerns and threatens their livelihoods. / AFRIKAANSE OPSOMMING: Die wyse waarop die mensdom natuurlike hulpbronne aanwend om aan die eise van hul leefstyl te voldoen, bly onvolhoubaar. Een sodanige aktiwiteit is die gebruik van biomassahulpbronne, hoofsaaklik vir kosvoorbereiding en ruimte- en waterverhitting. Biomassahulpbronne onderhou geraamde 2,4 miljard inwoners van ontwikkelende lande. Dit is nie net die grootste energiebron naas steenkool, olie en aardgas nie, maar is ook tans die belowendste bron van hernubare energie. Tog ontvang dit weinig aandag. Hoewel literatuur steeds merendeels oor gevalle handel wat ‘onseker’ is oor hul ontwikkelingsagendas, is daar tóg diegene wat uiteindelik besef hoe belangrik dit is om die vloei van houtbrandstof te begryp ten einde maatreëls te tref om dié hulpbron beter te bestuur. Die meeste van hierdie lande gebruik GIS-gebaseerde instrument, naamlik die WISDOM-model (“Wood-fuel Integrated Supply Demand Overview Mapping”), wat ontwikkel is om die ruimtelike patrone van houtbrandstofvraag en -aanbod te ontleed. Die Namibiese stad Tsumeb is een van die ‘onsekeres’, veral wat sy energiebehoeftes betref, en word gekenmerk deur hoë elektrisiteitstariewe, groeiende bevolking wat al hoe meer ontbossing tot gevolg het, hoë werkloosheidsyfers en verwronge prioriteite. Die materiaalvloeiontleding wat in hierdie studie met betrekking tot die houtbrandstof in Tsumeb onderneem is, word in groot mate deur die informele sektor oorheers. Hoewel die gebruik van houtbrandstof steeds ongereguleerd is, is geen poging tot dusver aangewend om die vloei van dié uiters belangrike huishoudelike energiebron, wat veral in die wintermaande gebruik word, te bepaal nie. Die opname het getoon dat brandhout gebruik word om een tot twee maaltye per dag te berei, veral in die townships waar die huishoudings meestal een keer per dag eet. Party verbruikers maak hulle eie brandhout bymekaar, maar moet steeds bykomende hout koop om in ál hulle behoeftes te voorsien. Die houtbrandstofhandelaars wat aan die opname deelgeneem het, bekom hul houtbrandstof van plaaslike kommersiële boere en van Namibiese sowel as Suid-Afrikaanse houtskoolverskaffers. Die kommersiële boere maak ook deel uit van die informele sektor, aangesien hulle sommige informele verskaffers en verbruikers van brandstof voorsien. Van die informele verskaffers wend hulle tot die plaaslike oop woud wat ver van hulle huise geleë is, en plaas sodoende heelwat druk op vervoerstelsels. Die enigste manier waarop Tsumeb sy huidige energie-onsekerheid te bowe kan kom, is deur nuwe benadering tot houtbrandstof in te stel. Om beleid met betrekking tot die ontwikkeling van houtbrandstof doeltreffend toe te pas, moet plaaslike omstandighede sowel Die enigste manier waarop Tsumeb sy huidige energie-onsekerheid te bowe kan kom, is deur nuwe benadering tot houtbrandstof in te stel. Om beleid met betrekking tot die ontwikkeling van houtbrandstof doeltreffend toe te pas, moet plaaslike omstandighede sowelDie enigste manier waarop Tsumeb sy huidige energie-onsekerheid te bowe kan kom, is deur nuwe benadering tot houtbrandstof in te stel. Om beleid met betrekking tot die ontwikkeling van houtbrandstof doeltreffend toe te pas, moet plaaslike omstandighede sowel Die enigste manier waarop Tsumeb sy huidige energie-onsekerheid te bowe kan kom, is deur nuwe benadering tot houtbrandstof in te stel. Om beleid met betrekking tot die ontwikkeling van houtbrandstof doeltreffend toe te pas, moet plaaslike omstandighede sowel as die plaaslike vloei van houtbrandstof dus beter begryp word; moet inisiatiewe op voetsoolvlak tot stand gebring word, en moet gemeenskapsdeelname aangemoedig word. Sodoende sal die mense van Tsumeb – huishoudings, owerhede én ondernemings – gesamentlik kan reageer op kwessies wat hul bestaan beïnvloed en bedreig.

Thesis (MComm)--Stellenbosch University, 2012. / ENGLISH ABSTRACT: Environmental management is becoming an increasingly popular phrase as businesses, organisations and communities are becoming more environmentally conscious. Conservation areas are under a significant amount of pressure from stakeholders to deliver effective collaboration and co-management strategies. What was previously understood as fragmented and underdeveloped, environmental conservation areas are now moving towards becoming decentralised, self-regulated and holistic in nature. Previously discouraged public involvement has now come to the forefront of government’s focus as public entities can aid in providing promised service delivery to conservation areas. As environmental conservation areas consist of a variety of ecosystems distributed throughout South Africa, this research focuses on three different conservation areas. The aim is to compare different managerial systems across the boundaries of conservation management in the context of international case studies, the South African government, as well as policy mandates already in place in the conservation areas. The purpose of the study is to compare different collaborative approaches by assessing the managerial methods within each of the chosen conservation areas. The overall purpose is to assess the various levels of stakeholder involvement by evaluating the levels of participation between the comanagement areas and stakeholders involved. A biosphere reserve, a water management system, and a land management system were studied. For the biosphere reserve case study, the Cape West Coast Biosphere Reserve was investigated. The Breede-Overberg Catchment Management Agency was studied for the water management system case study, and the Nuwejaars Wetlands Special Management Area was explored for the land management system case study. The methods used within this research comprised of conducting a literature study, as well as conducting interviews with various participants from each of the conservation areas involved. It was discovered that the Cape West Coast biosphere reserve functions as a non-governmental organisation with numerous exchangeable stakeholders. The Breede-Overberg catchment management agency is government orientated with the South African government as the main stakeholder. The Nuwejaars Wetlands special management area was established as being a private organisation with a Land-Owners Association. Research designs used include the evaluation research design and conceptual analysis design. The results of the study showed that conservation areas within South Africa need to implement more co-management, increase awareness within public and organisations’ spheres, increase institutional development, and implement more strategic partnerships in terms of stakeholder engagement with specific focus on private sector engagement. Tourism and sustainable scenario planning have also been proven to increase the benefits of collaboration, cooperation and co-management within each of the three conservation areas. With the emerging trend of environmental sustainability and popularity increasing in conservation, individuals on a global scale have become progressively more aware of the problems facing environmental conservation areas. It is imperative that a conservation area implements strategic collaborative resource management practices which best suit the type of organisation, whether it is state-run, privately run, or a non-governmental organisation. The best possible recommendation found was that it is in a conservation area’s best interest to find the right combination of solutions which work for a specific area instead of trying to implement a new, singular solution. / AFRIKAANSE OPSOMMING: Besighede, organisasies en gemeenskappe word al meer omgewingsbewus en dus is die bestuur van die omgewing van meer belang. Bewaringsgebiede is onder ʼn beduidende hoeveelheid druk vanaf belanghebbendes om doeltreffende samewerking en mede-bestuur strategieë te lewer. In die verlede was sulke gebiede onder-ontwikkel en gefragmenteer. Bewaringsgebiede is nou besig om in gedesentraliseerde, self-regulerende en holistiese gebiede te word. Voorheen is openbare betrokkenheid ontmoedig, maar die fokus het nou verskuif en die regering se fokus is nou op openbare entiteite wat kan help met die verskaffing van beloofde dienslewering aan bewaringsgebiede. Bewaringsgebiede bestaan uit ʼn verskeidenheid van ekosisteme wat versprei is oor die hele Suid-Afrika. Hierdie navorsingsprojek fokus op drie verskillende bewaringsareas. Die doel hiervan is om verskillende bestuurstelsels te vergelyk oor alle grense van bewaring in die konteks van internasionale gevallestudies, die Suid-Afrikaanse regering sowel as die mandaat van beleid wat reeds in plek is in die bewaringsgebiede. Daar word ook gepoog om die verskillende samewerkende benaderings tot vergelyk te bring deur die beoordeling van die bestuurs-metodes van elk van die gekose bewaringsgebiede. Die oorkoepelende doel is om die verskillende vlakke van belanghebbende betrokkenheid vas te stel, deur die vlakke van betrokkenheid tussen die mede-bestuurs gebiede en belanghebbendes te evalueer. ʼn Biosfeer-reservaat, waterbestuurstelsel en landbestuurstelsel is bestudeer. In die geval van die biosfeer-reservaat gevallestudie is die Kaapse Weskus Biosfeerreservaat ondersoek. Die Breede-Overberg Opvanggebied Bestuursagentskap is vir die waterstelsel gevallestudie bestudeer en die Nuwejaars Vleilande Spesiale Bestuursgebied was as bron vir die landbestuurstelsel gevallestudie gebruik. Die metodes wat toegepas was in hierdie navorsing het bestaan uit die uitvoer van literatuurstudies asook onderhoude, in samewerking met ʼn verkose deelnemer uit elk van die bogenoemde bewaringsgebiede wat betrokke is. Daar is vasgestel dat die Kaapse Weskus Biosfeer-reservaat funksioneer as ʼn nie-regeringsorganisasie met verskeie uitruilbare belanghebbendes. Die Breede-Overberg Opvanggebied Bestuursagentskap is regerings georiënteerd met die Suid-Afrikaanse regering as die vernaamste belanghebbende. Die Nuwejaars Vleilande Spesiale Bestuursgebied is gevestig as ʼn private organisasie met ʼn Land-huiseienaars Vereniging. Die navorsingsontwerpe wat toegepas was, sluit die evaluering van die navorsingsontwerp sowel as ʼn konseptuele analise ontwerp in. Die resultate van die studie dui aan dat die bewaringsgebiede in Suid-Afrika: meer mede-bestuur moet implementeer; bewaringsbewustheid binne die openbare en organisasies se sfere moet vergroot; dat daar ʼn verhoging in institusionele ontwikkeling nodig is en dat die implementering van meer strategiese vennootskappe in terme van betrokkenheid van belanghebbendes met spesifieke fokus op dat private sektor se betrokkenheid nodig is. ʼn Toename in die voordele van samewerking sowel as mede-bestuur binne al drie bewaringsareas kan toegeskryf word aan toerisme en volhoubare scenario-beplanning. Saam met die opkomende tendens van ʼn toename in die populariteit van bewaring sowel as omgewings volhoubaarheid begin individue op ʼn globale skaal meer bewus raak van die probleme wat die omgewings- en bewaringsgebiede in die gesig staar. Dit is noodsaaklik dat bewaringsgebiede strategieë implementeer wat samewerkende bestuur van die hulpbronne wat die beste pas by hulle tipe organisasie, of dit nou onder staatsbeheer is, privaat bestuur word of nieregeringsorganisasies is, bevorder. Die beste moontlike aanbeveling was dat dit in ʼn bewaringsgebied se beste belange is om die regte kombinasie oplossings te vind vir ʼn spesifieke area, eerder as om te probeer om ʼn nuwe, enkelvoud oplossing te implementeer. / National Research Foundation

Thesis (MPA)--Stellenbosch University, 2012. / ENGLISH ABSTRACT: Paraguayan Justice has been going through a period of deep transformation. The Justice has many challenges to face. Those challenges should be regarded as opportunities for transformation and not as threats. It is a fact that information and communication technology (ICT) per se cannot solve all current challenges; however, it can offer solutions to the many problems that confront the judiciary. In that sense, ICT development becomes the best ally of Justice. The Information, Technology, Processes, Objectives and values, Staff and skills, Management systems and structures, and Other resources (ITPOSMO) dimensions described by Heeks (2006) are applied as the basis for evaluating ICT in the judicial sphere. This research validates the opinion of the users with regard to ICT projects. Judges, court and administrative officials, managers and lawyers constitute the unit of analysis of this study. These stakeholders were interviewed and requested to complete a survey. The study reveals the high level of relevance that ICT holds for the judiciary, in the sense of providing information and tools for interacting with different users. The objective of ICT is to act as support for improving court and administrative performance through the different ICT systems. Nonetheless, this research has also uncovered limitations and flaws in the current information systems. These flaws tend to turn the benefits that ICT systems can bring into constraints. This study makes various suggestions on how to overcome those flaws. The most important suggestion is the development of a holistic approach when ICT projects are conceived. Likewise, the early involvement of stakeholders who will be influenced by any ICT initiative should be encouraged. / AFRIKAANSE OPSOMMING: Paraquay se Justisie het deur ‘n moeilike transformasie tydperk gegaan. Die Justisie het met baie uitdagings te doen gekry. Hierdie uitdagings moet beskou word as geleenthede vir transformasie en nie as bedreiginge nie. Dit is ‘n feit dat inligting en kommunikasie tegnologie (IKT) op sigself nie alle huidige uitdagings kan oplos nie, alhoewel dit oplossings kan verskaf vir baie van die probleme wat die regbank ondervind. In hierdie opsig is IKT ontwikkeling die beste roete vir Justisie. Die Inligting, Tegnologie, Prosesse, Doelwitte en waardes, Personeel en vaardighede, Bestuurstelsels en –strukture, en Ander hulpbronne (ITPDPBA) dimensies wat deur Heeks (2006) beskryf word, is gebruik as basis vir die evaluering van IKT in die regterlike omgewing. Hierdie navorsing staaf die opinie van die gebruikers wat betref IKT projekte. Regters, regs- en administratiewe beamptes, bestuurders en regsgeleerders vorm die eenheid van analise in hierdie studie. Onderhoude is met hierdie rolspelers gevoer en hulle is versoek om ‘n vraelys te voltooi. Die studie het die hoë vlak van toepaslikheid wat IKT vir die regbank bied deur die voorsiening van inligting en hulpmiddels vir interaksie met verskillende gebruikers, onthul. Die doel van IKT is om as ondersteuning te dien om howe en die administrasie se werkverrigting te verbeter met behulp van verskillende IKT stelsels. Nogtans het hierdie navorsing ook beperkinge en foute in die huidige inligtingstelsels bloot gelê. Hierdie foute neig om die voordele wat IKT stelsels kan bring, in beperkinge om te skakel. Hierdie studie maak verskeie voorstelle oor hoe om daardie foute te oorkom. Die belangrikste voorstel is die ontwikkeling van ‘n holistiese benadering wanneer IKT projekte bedink word. Terseldertyd moet die vroeë betrokkenheid van rolspelers wat deur enige IKT inisiatief beïnvloed sal word, aangemoedig word.