The challenge of satisfying the demand for basic services in the current dispensation has intensified. It is anticipated that once this initial challenge has been overcome, the tide will turn and secondary services such as transfer of ownership of forestry plantations will become the new challenge. The quest for efficient and effective service delivery is paramount, regardless of whether services delivered are basic or not. This research investigation puts performance management (which focuses on individual and organisational performance), as a necessity for service delivery. The focus was on service delivery within the Chief Directorate: Forestry in the Department of Water Affairs and Forestry. The findings demonstrated that the presence of performance management and other supporting systems does not guarantee automatic improvement in service delivery. The distinction is how effective an organisation can apply performance management in conjunction with a complete set of functional policies, systems and instruments to improve its impact on service delivery. / Public Administation / M.Tech. (Public Management)

The study investigated the role of records surveys in the management of public records in Zimbabwe. The goal was to determine how far records surveys were going in enhancing sound records management practices, thereby improving public service delivery, accountability and good governance. Through interviews, questionnaires and document review it was revealed that records surveys were struggling to attain their intended goal of nurturing sound records management practices in public registries. The lack of ideal mission statements, registry manuals, written disaster management plans, vital records protection programmes, adequate records management training, records retention and disposal schedules, top management support, financial constraints and unclear archival legislation were cited as some of the challenges affecting records and information management surveys from nurturing acceptable records management practices. A closer working relationship between the National Archives and public records management units was recommended. / Information Science / M. Inf. (Archival Science)

PhD (African Studies) / Centre for African Studies / The Thulamela Local Municipality is currently experiencing a plethora of public service delivery challenges. This often leads to court litigation and disputes with the institution of musanda. These public service delivery challenges, conflicts and court disputes in many cases leave the communities within the municipality deprived of basic services as a result of slow or a complete lack of service delivery. musanda is a Venda word that refers to the place where the thovhele (king), khosikhulu (paramountcies), khosi (chiefs), gota (headman), mukoma (petty headman), vhakoma (queen mother), vhatanuni (wives), vhakololo (princes/princesses), khadzi and makhadzi (royal aunts), ndumi (king/chiefs’ brother) and the rest of this royal structure resides. As such it also refers to the institution of royal governance. The proposed study aims to analyse the place of musanda as an institution within public service delivery and within the whole process of decentralization of services in the Thulamela Municipality. The study focuses mainly on the current public service delivery system of the government and the role of the institution of the musanda in that process. The basic service delivery system that receives direct attention falls under the Government Cluster, which covers Social Protection, and Community and Human Development. These divisions deal with Cooperative Governance and Traditional Affairs, Water and Sanitation, Human Settlements, Rural Development and Land Reform, Basic Education and Sports and Recreation. These are the services that are supposed to be rendered by municipalities. The analysis aims to determine musanda’s position in the whole process of providing the public services indicated above.