The purpose of this study is three-fold. First, based on the synthesis of literature on quality concepts, critical factors that must be practiced to achieve effective quality management in an organization were identified. A framework to be used by organizations to evaluate their quality assurance practices were developed. Second, a field survey was conducted to identify the degree to which quality assurance is being practiced in Indian Manufacturing organizations and to locate the organizational areas where better management control can make the quality assurance system more effective. Finally, an attempt was made to develop models that could be used to forecast the level of quality achieved.

The purpose of the study is to explore the current policy and practice of the national and institutional QA system in public HEIs in Ethiopia in order to determine how the quality of teaching and learning might have been enhanced through the QA system. Two organisational theories – contingency and neo-institutional theory – provide a theoretical lens to explain how internal and external organisational environments affect the implementation of QA in the HEIs. The mixed-methods research approach was used in the study, including document analysis, semi-structured interviews and questionnaires. Three public universities were chosen as data source. At macro level, the HERQA was also included to examine the effect of the institutional environments on internal quality assurance practices. The findings revealed that there is little evidence of self-initiated quality enhancement activities in the public HEIs. They do not have adequate structures, systems, and written policies to assure quality. The quality assurance efforts were implemented without a clear sense of direction and purposes and therefore lacked effective coordination. The self-evaluations were symbolically took place at the higher levels of the universities and that the results of the evaluations were rarely used in a structured way in improvement of teaching-learning, faculty decision-making and planning processes. It is far from clear that whether the internal quality assurance contributed to the teaching and learning or transformed the student learning experience. It can be concluded that the HERQA’s quality assurance policy and practices seems to be de-coupled from internal initiatives to improve quality in the higher education institutions. It is recommended that HEIs should develop QA policy, mobilise resources for institutional quality improvement, establish full-fledged QA structures at all levels, and furnish the structures with necessary human resources. The HEIs should initiate and undertake effective self-assessment of their activities, own it and work towards achieving their own stated objectives. It is important that the HERQA should develop accreditation procedures, particularly at programme level, for the public HEIs. The HERQA should consider playing more active roles in communicating with HEIs regularly about QA; pay more attention to a follow-up of the audits, the punctual development and delivery of the SEDs. The HERQA should be more independent, have more autonomy and sufficient resources to become a viable professional agency informing the HE sector on the quality of its performance. / Educational Management and Leadership / D. Ed. (Education Management)

The purpose of the study is to explore the current policy and practice of the national and institutional QA system in public HEIs in Ethiopia in order to determine how the quality of teaching and learning might have been enhanced through the QA system. Two organisational theories – contingency and neo-institutional theory – provide a theoretical lens to explain how internal and external organisational environments affect the implementation of QA in the HEIs. The mixed-methods research approach was used in the study, including document analysis, semi-structured interviews and questionnaires. Three public universities were chosen as data source. At macro level, the HERQA was also included to examine the effect of the institutional environments on internal quality assurance practices. The findings revealed that there is little evidence of self-initiated quality enhancement activities in the public HEIs. They do not have adequate structures, systems, and written policies to assure quality. The quality assurance efforts were implemented without a clear sense of direction and purposes and therefore lacked effective coordination. The self-evaluations were symbolically took place at the higher levels of the universities and that the results of the evaluations were rarely used in a structured way in improvement of teaching-learning, faculty decision-making and planning processes. It is far from clear that whether the internal quality assurance contributed to the teaching and learning or transformed the student learning experience. It can be concluded that the HERQA’s quality assurance policy and practices seems to be de-coupled from internal initiatives to improve quality in the higher education institutions. It is recommended that HEIs should develop QA policy, mobilise resources for institutional quality improvement, establish full-fledged QA structures at all levels, and furnish the structures with necessary human resources. The HEIs should initiate and undertake effective self-assessment of their activities, own it and work towards achieving their own stated objectives. It is important that the HERQA should develop accreditation procedures, particularly at programme level, for the public HEIs. The HERQA should consider playing more active roles in communicating with HEIs regularly about QA; pay more attention to a follow-up of the audits, the punctual development and delivery of the SEDs. The HERQA should be more independent, have more autonomy and sufficient resources to become a viable professional agency informing the HE sector on the quality of its performance. / Educational Leadership and Management / D. Ed. (Education Management)

Published Article / Quality Assurance has changed drastically in the last five years and these changes have impacted heavily on the operation of Higher Education Institutions in South Africa. The paper will review the process of quality assurance from as early as Certification of Council of Technikons Education (SERTEC) and Quality Promotion Unit (QPU) days. SERTEC and QPU did, pave the way for the Higher Education Quality Committee (HEQC) to perform its roles as assigned by the Council of Higher Education (CHE).

This study investigated the current practices of quality assurance systems in Ethiopia at national and institutional levels in the light of government’s intended policies and the policies that are being implemented in HEIs. In addition, the study intended to compare the practices of public and private HEIs. It focused on quality assurance in degree-granting public and accredited private higher education institutionsin Ethiopia. For this study, I employed a mixed approach (qualitative as a main and quantitative as a subsidiary approach), combining a comparative case study and a survey to investigate the practices of QA systems in HEIs. Data was gathered from the National QA agency, degree-granting public universities, and accredited private university colleges. In addition, HERQA experts, academic vice presidents, QA directors, research and publication directors, college deans, internal quality reviewers and senior academic staff were involved in the study. Semi-structured interviews with key informants, documentary evidence, and a survey questionnaire form the main evidence base. Content analysis and descriptive statistics were used to analyze the qualitative and quantitative data respectively. Although the study found structured QA processes at national and institutional levels, these were very recent in public HEIs, whereas and a quality culture had been developed in private HEIs. Self-evaluation and external quality audits are common methodologies used by both private and public HEIs. In addition, accreditation is another QA mechanism used by national quality assurance agencies to accredit private HEIs. This study confirmed that there was no QA policy at national and institutional levels to direct QA activities at all levels. This had a negative impact on the effective implementation of the system. Standards could be useful because they provide an institution with a clear idea of an ‘ideal’ end point, something towards which to strive. HEIs should develop their own quality principles and quality indicators for each key area of quality; however, the quality managers of both private and public HEIs did not understand the meaning of quality standards or quality indicators. There was a significant difference between public and private HEIs in the implementation of internal QA systems and their commitment to implementing them. Private HEIs’ top managers were more committed than those of public HEIs. The impact of QA systems on core activities of the institutions also varied from private and public HEIs. / Educational Studies / D. Ed. (Comparative Education)

Whilst a significant body of research exists related to quality assurance in UK higher education (HE), few questions appear to have been raised about the commonplace practice of validation or approval of degree courses. Overall, current research tends to focus on complications arising from the procedural effects of the process, rather than exploring ways that staff dealt with the demands of these systems. This study examined staff experiences of course approval within Allied Health Profession degree courses in a UK university. The research focused on how governance structures surrounding the regulation of health professionals and universities shaped the practice(s) of approval, alongside ways in which this experience affected staff. Influenced by the work of theorists in critical and social theory traditions, this indepth study adopted narrative inquiry. Purposive sampling was used to locate twelve participants and included academics, manager-academics, staff who worked in professional bodies and within teams supporting quality in HE. In order to examine the issues related to the approval process, data was collected through interview conversations, participants’ drawings and prose, along with documentary analysis. This research revealed the narrative of approval as complex and akin to a journey involving a series of challenges, contradictions and multiplicity of stakeholders. Interpretation of the data illustrated that those participating were both constituted by, and contributed to the nature of approval. In other words, rather than being docile recipients’ of policy, it was apparent that staff appeared to take various approaches to thinking, acting and relating. A sense of adopting a position (termed here as positional identities) emerged and influenced not only participants’ journey through the approval process, but also that of others, as well as the shape and nature of courses being approved. Four positional identities were identified, namely: the Governance Trustee, Professional Guardian, Enabling Strategist and Boundary Broker. Each of these positions was subsequently explored through an exploratory conceptual map of positional identity. The emergent map stimulated the re-assessment of current conditions. Consequently, future possibilities in which approval scenarios may evolve are presented. Considering how policy changes within HE have promoted increasingly performative practices, and the ways in which participants in approval events have presented them ‘selves’, it is likely that the positional identities adopted by staff here may have resonance for academics across the sector, and that this study will inform wider debates about policy and validation of courses within HE in general.

published_or_final_version / Business Administration / Master / Master of Business Administration

This thesis delves into the question of whether accreditation can assure quality. To answer this, an accreditation scenario of a private international higher education institution is studied in depth. There are four principal objectives to the research question which are: 1. To investigate how quality is conceptualised by various stakeholders 2. To assess the effectiveness of accreditation standards 3. To examine whether the accreditation process is valid, reliable and relevant, and 4. To evaluate if the accreditation agency enacts what it purports to do. Based on current theories and approaches to quality and quality assurance, certain elements are highlighted in the research process such as the use of quality standards, issues of accountability and continuous improvement, and the culture and context surrounding an accreditation event. The methodology used is one of participant observation applied to a case study. The occasion of the decennial reaccreditation of a for-profit Swiss school by an American accreditation agency serves as the field of research. Data were collected firsthand from the various constituents engaged in this reaccreditation. Fundamentally, the process comprised of self-evaluation and an on-site peer review, so there is focused discussion on these two critical audit methods and their interrelationship. The field notes are supplemented by longitudinal data representing the last twelve years of involvement in accreditation of the case study school including two other quality assurance approaches, one Swiss and the other, ISO. After a review of the various school activities which come under the remit of the agency, the accreditation procedures are examined for validity, reliability and relevance. An analytic induction of the findings confirms that accreditation does indeed assure baseline quality, albeit its current orientation towards publicly funded establishments. Thus accreditation of for-profit schools represents an imminent domain of future research.

R, a software package for statistical computing and graphics, has evolved into the lingua franca of (computational) statistics. One of the cornerstones of R's success is the decentralized and modularized way of creating software using a multi-tiered development model: The R Development Core Team provides the "base system", which delivers basic statistical functionality, and many other developers contribute code in the form of extensions in a standardized format via so-called packages. In order to be accessible by a broader audience, packages are made available via standardized source code repositories. To support such a loosely coupled development model, repositories should be able to verify that the provided packages meet certain formal quality criteria and "work": both relative to the development of the base R system as well as with other packages (interoperability). However, established quality assurance systems and collaborative infrastructures typically face several challenges, some of which we will discuss in this paper. / Series: Research Report Series / Department of Statistics and Mathematics

M. Comm. / The aim of this study is to present a practical solution to companies for creating a mechanism whereby the conversion of organisational goals to concrete action items becomes reality. "Over the years we have seen many senior executives that believe that they have a well-developed well-understood and articulated vision that most employees buy into, but without understanding or providing an adequate mechanism with which to actually accomplish the goals" (Best, 1998: 5-9). The references made to the concepts of quality and productivity will refer to the following two definitions respectively: Quality of Organisation "As is the case so often in South Africa, it is quite possible to produce a quality product with a very ineffective and inefficient business process: the penalty that customers pay is getting a quality product which is totally overpriced in order to subsidise the inefficiencies of the business process" (Scholtz, 1998: 33-39). Productivity "The orientation of any new measures will be less concerned with the volume of output (such as the number of orders processed) and more concerned with the value-adding content of work (whether orders are processed correctly the first time and without delay)" (Hope and Hope, 1997: 191-192). Tom Peters supports the view taken on these two definitions in his book Thriving on Chaos (1987:23). Tom Peters is of the opinion that adding value will result from superior quality of products and in exceptional service and responsiveness to customers. Through experience gained in the banking, education, retail and chemical sectors, the problem of dealing with inefficient processes and not having a single accurate, timely and comprehensive source of reference information for decision-making, has been encountered on numerous occasions.