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Service delivery improvement in the Western Cape Education Department (WCED) : a total quality management (TQM) approachCornelissen, Darius D. 12 1900 (has links)
Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2005. / Total Quality Management (TQM) sets out a framework for managers on how to improve business performance in all types of organisations. Organisational excellence must be integrated into the strategy of business through an understanding of the key business processes and the development of people.
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An examination of the southern association of colleges and schools commission on colleges’ quality enhancement plans at two institutions through the lens of quality improvementUnknown Date (has links)
The purpose of this case study was to explore the quality enhancement plan (QEP) process and its influence on student learning of critical thinking and the institutional environment from the perspective of key stakeholders at two community colleges accredited by the Southern Association of Colleges and Schools Commission on Colleges (the Commission). Key stakeholders were defined as faculty, staff, and administrators who had direct and continuous involvement with the development and/or implementation of the QEP. This was accomplished through document reviews and analysis of interviews. The study was guided by intertwined quality assurance systems accountability, accreditation, and assessment, and six of Deming’s (1986) total quality management principles. These principles are: (1) customer, (2) training and development, (3) teamwork, (4) measurement, (5) improvement, and (6) leadership (Bosner, 1992; Deming, 1986; Marchese, 1991; Sallis, 2002). / Includes bibliography. / Dissertation (Ph.D.)--Florida Atlantic University, 2015. / FAU Electronic Theses and Dissertations Collection
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The implementation of Integrated Quality Management System in Primary Schools of Mopani District of Limpopo ProvinceMhangani, Mashawu Elisa January 2011 (has links)
Thesis (M.Ed.) -- University of Limpopo, 2012 / The purpose of this study was to look at the experiences, trainings, resources,
benefits and challenges faced by schools in the implementation of the Integrated
Quality Management System (IQMS) in the primary schools of the Nkowankowa
Circuit at the Mopani District of Limpopo Province. As a result, the researcher was
motivated to conduct a study on this topic.
The scope of the research was restricted to two primary schools in the circuit. The
government officials, principals, school development teams and educators had to
respond to the questions asked during the interview between the researcher and the
participants. Thus, the research methodology was qualitative in which a case study
design was used. The sampling strategy was non-probability which led to purposive
sampling to schools and participants. Data were collected through interviews,
observations and documents and were analysed using the spiral steps of Creswell
(2007).
The findings of this study were that training was inadequate to the implementers.
The support given by the Department was not enough. The resources at schools
were lacking, hence little benefit by educators since IQMS started. The results
showed disclosed that the majority of the participants feel that many things still
have to be done for the effective implementation of IQMS, and all role players in
schools need to join hands and assist one another. That is why there were lot of
challenges which schools are encountering. This will give schools new shapes and
performance in general will improve. Therefore, IQMS is partially implemented
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A systems approach to school improvement the identification and prioritization of core educational processes using the Baldrige quality criteria as an improvement framework for high-performing schools /Collier, Denise Lou, January 2001 (has links)
Thesis (Ph. D.)--University of Texas at Austin, 2001. / Vita. Includes bibliographical references. Available also from UMI/Dissertation Abstracts International.
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Achieving quality education : a study of secondary school principals' and teachers' perception and strategies for promoting quality in their schools /Leung, Pui-ling. January 2001 (has links)
Thesis (M. Ed.)--University of Hong Kong, 2001. / Includes bibliographical references (leaves 106-107).
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A systems approach to school improvement : the identification and prioritization of core educational systems and processes using the Baldrige quality criteria as an improvement framework for high-performing schools /Collier, Denise Lou, January 2001 (has links)
Thesis (D. Ed.)--University of Texas at Austin, 2001. / Vita. Includes bibliographical references (leaves 194-201). Available also in a digital version from Dissertation Abstracts.
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A systems approach to school improvement : the identification and prioritization of core educational processes using the Baldrige quality criteria as an improvement framework for high-performing schoolsCollier, Denise Lou, 1955- 07 March 2011 (has links)
Not available / text
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The perceptions of quality education of secondary school principals and teachers in Hong KongAu Wong, Wai-yin., 黃慧賢. January 2003 (has links)
published_or_final_version / abstract / toc / Education / Master / Master of Education
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Achieving quality education a study of secondary school principals' and teachers' perception and strategies for promoting quality in their schools /Leung, Pui-ling. January 2001 (has links)
Thesis (M.Ed.)--University of Hong Kong, 2001. / Includes bibliographical references (leaves 106-107). Also available in print.
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The influence of teacher unions on integrated quality management system policy formulation and implementation in a primary school in the Johannesburg central regionKhanyi, Linda Antoinette January 2013 (has links)
This study explores the influence of teacher unions on the formulation and implementation of the Integrated Quality Management System (IQMS) in the Johannesburg Central District. The involvement of unions in the signing of Collective Agreement Number 8 of 2003 and the failure of unions to fully support implementation at school level is a challenge. Unions are part of the bargaining council in the Education and Labour Relations Council as they are also part of the policy formulation process. The constitutional duty that teachers need to align themselves with is to provide quality education that will allow learners fair and better opportunities of succeeding. The use of IQMS as a quality measurement system is of outmost importance to stabilise the education environment and to benefit the nation. Unions therefore have a statutory obligation not only to their constituencies but also to their clients, the teachers.
The study was qualitative and exploratory in nature, based on grounded and social constructivism theory. It was conducted in the Johannesburg Central region that forms part of the Gauteng Education Department. The sample consisted of groups of five union representatives, two Gauteng Department of Education officials and 35 school-based unionised teachers. The researcher used observation, one on one interview as well as focus group interviews to collect data. The unions involved in the study were the Suid Afrikaanse Onderwyseris Unie the National Professional Teachers’ Organisation of South Africa and the South African Democratic Teachers’ Organisation .Findings showed a deficiency in processes such as advocacy, training and funding which are the main determinants of policy implementation. The unions were of the opinion that regardless of their role in the ELRC which some viewed as rubberstamping; their influence was not of much significance during the formulation of policies. They suggested a more rigorous and intense route that could give them the mandate to be hands on during the formulation of policies. They also reported that they needed qualified and competent people to spearhead training so as to ensure a better understanding by all stakeholders during the effective implementation of IQMS. / Educational Leadership and Management / D. Ed. (Education Management)
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