Warranty claims from a consumer perspective in the context of sales of goods. This thesis addresses the issue of claims under warranty by consumers, which I suppose every one of us has done at least once in our lifetime. This work is divided into four chapters and it aims to describe, in depth, the contemporary legal regulation of the provision § 19 of the Consumer Protection Act in connection with the provisions of the Civil Code, mainly its special provisions on the sale of consumer goods. The first chapter is concerned with the general definition of the regulation impacting this domain. Specifically, it introduces the consumer sales contract, its incorporation within the general regulation of sales contracts and it goes even further in referencing the EU legal regulations affecting consumer rights concerning faulty goods and certain aspects of warranty claims. In the second chapter I define the terms 'consumer', 'trader', 'goods' and 'faulty goods' in connection with the consumer purchase contract and its interpretation within the context of the Consumer Protection Act and the Civil Code. In the third chapter I define the most fundamental term of the thesis - that of a 'claim under warranty'. With respect to this term, I analyze the essentials of claiming under warranty. Specifically, they...

Práce je věnována současné úpravě ochrany spotřebitele se zaměřením na oblast obuvi. Obsahuje základní charakteristiku právní úpravy ochrany spotřebitele v ČR a její plánované změny do budoucna. V oblasti obuvi zkoumá současnou situaci na trhu v ČR a problematiku uplatňování práva (především při reklamacích). V závěrečné části je provedeno a vyhodnoceno dotazníkové šetření u prodejců a spotřebitelů.

This thesis is divided into two parts. First part includes simple analyse of recieved complaints in 2005 - 2008. Target of this tehsis is finding of the most problematic places in system of quality management by the way of complaints. In second part are solved individual complaints taken in 2008. Effect of this thesis is formulation of proposals and actions for improvement of whole quality management system in Black and Decker.

This Master's thesis is focused on complaint handling process in the chosen enterprise. The main goal of this thesis is optimization of the chosen customers' complaints using the appropriate Six Sigma methods. In the theoretical part the reverse logistics and its importance are described then Lean enterprise concepts and methods, which are used for the complaint handling process optimization, are explained. The first part of the practical part introduces the enterprise and its logistics and complaint handling process. The rest of the thesis contains the complaint handling process optimization using the DMAIC method.

This thesis deals with the theory of creating modern web applications. Various technologies that are commonly used are analyzed. Thesis mainly deals with creating specific application for processing Warranty Claims. The application serves as a service for eshops.

First part is an introduction into this thema, followed with second part, which clarifies (describes) the whole process from receiving the demand through part development till serial production approval. Third part describes the claim procedure, including all methods, used for solving the problems and followed with short analyse of production centres activities and sorting the claims by causer. All claims are given factors, which may cause claim occurence. Every factor is given by specific importance (weight) and the achieved data are evaluated. In final part I suggest the corrective actions.

The diploma thesis is focused on the claim from the incorrect fulfilment of the tour contract, which represents a part of the legal regulations of a tour. Considering significant development of travelling, this topic is very actual and issues that arise during implementing the legislation in practice need to be answered. The goal of my thesis is answer questions which are actual and often appearing in practice, but it does not exist clear legal opinion or sufficient resources to answer to these questions. The main resources for the writing of my thesis was the current text of the Civil Code, the Tourism Act, the Consumer Protection Act and Directive 90/314 / EEC, which were compared with the new Directive 2015/2302 and the proposed regulations of the Civil Code. The diploma thesis consists of six chapters, including the introduction and the conclusion. The basic direction of the thesis is presented in the introduction same as questions. The main goal is answer to these questions. The content of the second chapter is the definition of the tour contract through several legal regulations, the definition of contracting parties and the related representation of their rights and obligations. The most fundamental part of this chapter for the diploma thesis is the presentation of the position of the...

This thesis concentrates on management of the purchasing department, concludes the supply chin management, choice and appraisal of the suppliers, coordination od stock value, negotiation with key suppliers, partnership with the suppliers and claims handling. The target of this thesis was summary of realised measures and preparing next proposals for optimizing the work of purchasing department from the position of Purchasing Manager.

The aim of this diploma thesis is to apply Lean Six Sigma methodology on a specific improvement project in manufacturing company Lindab, s.r.o. The purpose of the project is to reduce number of complaints from inner customer, improve quality of selected product and increase overall effectiveness of manufacturing process. The first part of the thesis focuses on theoretical basis of Lean Six Sigma methodology. Each chapter in this part corresponds to one phase of DMAIC improvement cycle. Theoretical part contains descriptions of methods, tools and techniques used in practical part. The second part is dedicated to practical usage of the methodology. The DMAIC cycle is there applied on project of reducing defects on selected product. Attention is put on detailed process mapping, developing measuring system and process analysis. The main output of the practical part is introduction of specific proposals for improvement leading to reduction of defects and waste in manufacturing process.

The aim of this diploma work is to analyse and evaluate claims in Renault Česká republika, Inc. by using the recommendations of quality management and by means of Pareto analysis as a quality control tool, and also to propose measures for reduction of causes of their emergence. In this work I review claims in Renault Česká republika, Inc. submitted in the years 2006, 2007 and first half of 2008. As a result and consequence of the analysis I propose solutions, which could help in making an effort to increase the satisfaction of both regular and prospective customers.