The thesis is focused on quality in business-clothes KaPO-oděvy s.r.o. It describes the methodology of quality in the company. The analytical part is focused on identifying problems in the company and to evaluate the whole of the current situation. In the next section suggest improvements, or remove identified problems. The result of the proposal will improve the existing situation and improve the quality of the business process. The thesis consists of the theoretical analysis of problems and design their own solutions.

The diploma dissertation deals with the bus transport process analysis. More specifically, it deals with a proposition of the reclamation subprocess control. The dissertation contains the description of subprocess of the main process of bus transport. Moreover, it contains the analysis of the original state of the reclamation subprocess control and a set of measures and recommendations that lead to the more effective evaluation of this subprocess.

This diploma thesis is engaged in a system design, which is created to be used for warranty claims data collection. The issue of the second part of this document is the implementation of the system and the description of the next analyse for warranty claims costs minimalisation.

The master’s thesis is focused on evaluation of present process of managment of complaints in particular company in 2014. The evaluation is made by quality managment tools and with using correlation analysis. On the basis of acquired pieces of information there will be suggest corrective measures. These correctives measures will lead to improvement of managment process of complaints and reduce customer complaints.

The thesis aims to analyze customer satisfaction in the airlines Travel Service in claiming damages. The theoretical part provides the basic concepts of air transport, legislation on civil aviation, the importance of the position of airlines in Czech and foreign aviation market and the introduction of airline Travel Service. The practical part deals with the definition of fundamental rights of air passengers in claiming damages, especially when claiming baggage and delayed or canceled flights. The practical part has been prepared based on the survey of customers Airlines Travel Service In the final part of this thesis compares Travel Service with selected airlines. This thesis uses descriptive method especially in its theoretical part, analysis and comparison method in the practical part.

This graduation theses treats of the system for return mechandise authorization processing for the organization Digilive s.r.o. The system should improve and modernize work of the employees and the clients in the process of attending the sales return. The system will contain two kinds of the users. The client can make sales returns and view data about his sales returns. The employee can edit all data about the sales returns and the clients. The employee segment is implemented with the 5-dimension model access data.

The thesis is focused on reducing number of nonconformities using quality tools in the company engaged in dyeing and finishing of textile materials. The aim is a proposal of nonconformities management system. Based on analysis of the current method solving nonconformities are designed registration processes of internal nonconformities and complaints, which are followed by evaluation of nonconformities. The proposal will result in a systematic approach in solving of nonconformities.

An analysis of processes in a selected company and a proposal for possible improvement in selected processes was the main goal of this diploma thesis. The "order processing" process in chosen company was analysed and optimized within this goal. This process was mapped in detail according to the individual sub-processes inside the monitored process, and an analysis was performed, including measurement, identification of weak points and a proposal for solutions leading to the required optimization. Outputs that can be presented to the company management and might serve as an input for optimization of the monitored as well as other processes, are the contribution of the thesis.

This diploma thesis deals with customer complaints of headlamps in Automotive Lighting s.r.o. The goal is to analyze the state of customer complaints for 2018 and to evaluate the biggest source of nonconformities in terms of the type of complaint based on Pareto analysis. The thesis focuses on solution of one particular type of complaint. The key part of the thesis is also the processing of the process analysis, the evaluation of the causes of the complaint and the draft of corrective measures that would eliminate the problem. The conclusion of the thesis contains evaluation of the proposed corrective measures, including from the economic point of view.

The aim of this thesis is to analyze the current state of the process of internal and customer complaint management in REHAU Automotive s.r.o., Moravská Třebová. Based on the facts to make own proposals for improving the process of managing inter-nal and customer complaints, which will lead to a more efficient process, thus saving time, costs and overall improving of quality management in the company.