The research is motivated by a desire to offer meaningful insights into what shapes individuals' experiences of the fire department during rescue operations due to lack of previous research that focuses on service towards individuals. The study aims to investigate what affects individuals' experiences of the fire department during a rescue operation. The goal of the study is to obtain in-depth insights that can contribute to developing the fire departments work with equal and inclusive interaction towards individuals. The research methodology focuses on capturing nuanced perspectives by using semi structured interviews. Insights through the ten informants of this study have generated understandings of what is influencing their perceptions of the fire department. The result shows that communication, the view of competence, and expectations affect their experience of the fire department during a rescue operation. The findings highlight that establishing trust through respectful communication and competent actions is crucial for creating a positive experience for individuals during rescue operations. Understanding and meeting individuals' expectations also plays a significant role in shaping their perceptions. In summation, this study not only provides valuable insights into the dynamics of interactions between individuals and the fire department, but also offers actionable considerations for optimizing these interactions to ensure the delivery of effective and inclusive rescue services.

The work deals with the life and work of Přemysl Pitter, major Czech Christian humanist, representativ of the social learning, education and journalism in the 20th - 70s of the twentieth century. Introductory chapters are devoted to his childhood and youth, especially his personal reflection of the suffering experienced at the frontline on the 1st World War, which influenced his future life guidance and practical activities. Other parts of the document is characterized Pitter{\crq}s destiny and social work for others - the poor, downtrodden, necessary - in the context of the radical social and political changes in the last century. Here is a somewhat more comprehensive text on the history of the fight to save children from a concentration camps and detention camps, after World War II, ie between 1945 - 1947. The last section describes the life and operation of Přemysl Pitter after retirement emigration in 1951, when the World Council of Churches delegated the duty of pastoral and social services for refugees in the camp Valka in Nuremberg in Germany until its repeal in 1962. The final chapter describes the staying and creative activity Pitter{\crq}s exile in Switzerland in the 60s and 70s. The work includes a brief summary of the contents of archival material and archives of Přemysl Pitter and Olga Fierzová in PMJAK in Prague.