This dissertation investigates how students perceive of new writing technologies and the culture associated with them, especially as these technologies are being incorporated into composition classrooms. In order to assess technology and create pedagogical practices that facilitate the writing development of students, composition scholars need to explore the attitudes of students entering into computerized writing environments. This study solicits the input of students in order to assess their understandings of computer technologies and computer culture, and the impact these technologies have on their experience in writing classrooms. This provides a sense of their perspectives on questions of technology and therefore begins to present a fuller picture of the context within which we teach. The study also creates a model for research that involves students actively in the research process. In order to encourage the input of students, the project was composed of several parts including a survey of eight first-year composition courses and follow-up discussions with each of these classes. However, the bulk of the data comes from eleven students who participated in a specially designed course entitled “Writing and Technology” that invited students to participate in the research process. The results demonstrate that teachers need to be aware of students' various skill levels with computers and teach accordingly. Furthermore, the study indicates that economic class plays a large role in determining a student's competency and perspective on computers. Finally, the project suggests that students hold various opinions on technology and how gender, race, and class might mark it. It is important to bring issues relating to technology and computer culture to the forefront when we teach, rather than letting computers remain “invisible” and therefore neutral objects.

Digital stories—two- to five-minute videos consisting of a first-person voiceover set to a slideshow of personal photographs—combine personal reflection with digital technologies. The stories and the process of making them appeal to many organizations, particularly those with a mission of outreach or education. However, despite the inexpensive and fairly easy-to-use digital technologies involved, organizations have typically had difficulty implementing the practice. This dissertation presents a case study of one organization that hoped to implement digital storytelling, detailing the 15 months after its Writing Director completed a digital storytelling train-the-trainer workshop. The case study organization, Tech Year, is a one-year intensive college and job-readiness program for urban 18-24 year-olds. The case study aims for descriptive detail, and reflects 300+ hours of site visits, 29 interviews, and extensive document collection. Everett Rogers’ theory of organizational innovation is used to frame the case study description. Tech Year hoped to integrate digital storytelling into its Business Writing curriculum and imagined a number of other utilities for digital storytelling related to fundraising, recruiting, and student development. During the 15-month research period, a wide range of digital storytelling-related activity happened at Tech Year, including a pilot of digital storytelling in the Business Writing classroom. At the conclusion of the study, however, Tech Year had not settled on a sustainable organizational use or uses for digital storytelling, and organizational members were uncertain whether the practice would persist. Besides telling an implementation story, the study has a second major aim: to explore theoretically informed reflective tools that might be used by researchers and organizations to assess and direct ongoing digital storytelling implementation efforts. A novel methodology that examines digital storytelling pilots through the lens of North American genre theory, called genre-informed implementation analysis, is both described and applied to the case of Tech Year.

This dissertation argues that in industrial society technology is not merely an immaterial, abstract set of machines but instead has a rhetoric all its own. This rhetoric of technology consists of myriad elements, ranging from cultural conversations about machines and the engineering principles from which they're derived to class relationships naturalized by industrial structures.In the United States, the rhetoric of technology focuses on individuals, creating cults of personality that embody an otherwise abstract entity. This dissertation asserts that these cults focus on specific components of the process of technological development, represented as inventors, engineers, and hackers.The bulk of the dissertation explores the creation and continuation of these cults in American popular culture. Specifically, it examines how these representations are used in the science fiction pulp magazines, published from 1926-1949. Each cult has a period of ascendancy followed by a lessened importance in the rhetoric of technology, and these ebbs and flows are thoroughly represented in the pulps.Each of these cults has its own chapter, with Chapter 1 focusing on the history and definition of the term 'rhetoric of technology' and Chapter 5 examining ways to teach the rhetoric of technology in the college classroom. Chapter 2 focuses on inventors; Chapter 3 examines engineers; and Chapter 4 traces the beginnings of hackers.

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Ever since the computer was introduced some 50 years ago, its role in society has been increasing. From being a tool for scientists and technicians, the computer has become a concern for everyone. Different actors engaged in introducing — or denouncing — this technology, have used many strong words for winning others to the cause. The high symbolic value tied to computers and information technology has made the rhetoric used to "sell" these very explicit. This discourse, the language and arguments used, is the object of study in the dissertation. When it became clear that computers could be used also for rationalising administration, the Swedish government started to investigate how this could be done. In the 1960s, this became one of the first big computerisation projects in Sweden. It turned out to be a controversy between two different ways of organising a big administrative system: national contra regional/local or hierarchical contra decentralised. It also turned out to bee a "war" between the suggested computer makes that should equip the County Computer Centres. In the late 70s, when the "PC revolution" was only beginning, the Luxor ABC 80 computer became the best selling micro in Sweden, outscoring TRS-80, Apple II and Commodore PET many times. From 1978 to 1986 Luxor ABC computers were by far the most used personal computers. A decade later, in the early 1990s, the info-highway hype struck Sweden. Giving politicians arguments for a new wave of computerisation, but now less based on technology and more directed towards the use of "information superhighways" which the development within IT had made possible. These three instances in Swedish computing history form the historical background for this study of computer rhetoric, of the discourse that evolves when a new technological frame is being introduced in society. The social construction of artefacts is an outcome of communication between people. Therefore the language used by different actors in the various "texts" they produce is of vital interest if we want to understand technology and our relationship with it. But it is also true that technology helps to set the frames of our minds. A rhetoric of technology must take this relation into account. / The electronic version of the printed dissertation is a corrected version where all spelling and grammatical errors are corrected.

This dissertation examines the historical technical publications of the United States Army from 1775-2004. Historical research in Army technical communication reveals the persuasive characteristics of its technical publications. Elements of narrative, storytelling, and anthropomorphism are techniques writers used to help deliver information to readers. Research also reveals the design techniques writers adopted to unite the situated literacies of the troops. Analyses of print, comic, and digital media expose the increasing visualization of information since the eighteenth century. The results of such historical research can be applied to new media designs. Automating processes captured in paper-based technical manuals and adding intelligent functionality to these designs are two of many possible design options. Research also dispels a myth concerning the history of modern technical communication and illustrates the development of many genres and subgenres. Modern technical communication was not born of World War II as many scholars suggest, but was a legitimate field in eighteenth-century America. Finally, historical research in Army technical communication shows the systematic progression of a technological society and our increasing dependence on machine intelligence.

Through a case study about the impact of IT adoption in a residential aged care organisation, this thesis examines the increasing pressure for service integration as mainstreamed through reform policies. Specifically, the research investigates the role of IT in facilitating the 1997 aged care reform agenda of 'ageing in place' focusing on the levels of transformation from the policy context to the organisational/management context, and to the context of service provision by care staff. A single embedded case study (Yin, 1993) is used in order to meet the general objective to capture the dynamics of the impact of ageing in place in the three social contexts. The research is informed by social constructionism, a theoretical framework that emphasises the significance and effects of language in shaping social realities (Ainsworth, 2001; Hosking, 1999). The framework, therefore, justifies the qualitative analysis of both written (i.e., policy documents) and spoken (i.e., interviews with staff) texts to address meaning in relation to context. Changing technologies can result in altered societal structures (Betz, 2003) at all levels, from the very complex to the very basic. As such, it is important to understand a few basic premises of technology. First, technology is a human invention to improve the well-being of society (Ayres, 1996). Consequently, technological inventions that improve the quality of life are seen by people as a necessity for modern living. In the case of ageing, modernisation and technological advances effectively resulted in people becoming healthier and living longer (Department of Health and Aged Care [DHAC], 2000). Second, technology is a human means to control nature (Betz, 2003). As such, technological advances can be seen as a modernising process of predicting and regulating the effects of the trends existing in the environment, such as ageing. Ageing in the twenty first century presents a challenge to government's development policies because ageing is depicted as a steady force with a long-term economic impact (Johnson, 1999). Third, a technology becomes powerful when it is sponsored by the market (Betz, 2003; Hughes, 1983). Unless a technology is backed by business, it lacks the influence on a large scale. Fourth, technology is used to enable change. By using IT, governments, business and the community are co-operating through a paradigm similar to the business sector. As a result, the service environment is shifting towards more business-like approaches. To sustain the changes brought by a different paradigm and modes of operation, the rhetoric of technology is employed. Therefore, the purpose of the study is to investigate the use of IT in processes of organisational adaptations to reform, which requires the examination of: a) specific meaning of IT as used in long-term care policies for older people since the last structural reform, b) the rationale behind the introduction of a new IT system into a residential care organisation, and c) the meaning of IT as articulated by care staff who have experienced a change in technology. The first paper represents a rhetorical analysis at the macro or policy level. There is a significant influence of a global political actor in developing proactive strategies on ageing, which results in a new, multi-organisational approach in delivering government-subsidised services, such as residential care. Three key institutional texts were selected to represent international to local policy development since the time ageing became a global concern. Since then, ageing is also viewed as a human rights issue. Using Burke's pentad, an analytic framework to analyse rhetoric in texts (Stillar, 1998), these institutional texts are seen to employ the rhetoric of 'technology for sustainability' to justify changes to policy approaches that seek long-term viability. Technology, in the name of sustainable development ensures support for economic growth, which balances the long-term effects of population ageing. The existence of a global force, such as population ageing, allows the intervening powers of the UN in mainstreaming ageing into development policies. Accordingly, it initiates corresponding actions at national (Australian Commonwealth Government) and state (Queensland Government) levels. IT is a medium of communication, knowledge transfer, and standard practice at these levels of actions. The second paper represents a qualitative analysis at the meso or organisational level. This paper explores the cogent rationale in the introduction of a computer-based, care documentation system in a large residential aged care organisation. Twenty two staff, from every level of the organisation, were interviewed to get an insight into the role of IT in substantive changes to organisational structure and modes of service provision. Responses from staff indicate external and internal influence that pressured the organisation to change. In the bid to sustain the future of aged care, the industry is changing through the introduction of new structure of service delivery. The Aged Care Structural Reform instigated a shift towards sustainable service provision that is consumer-driven, with a fixed cost compliance mechanism and performance criteria that are tied to funding. Facing the requirement for evidence to corroborate funding, a residential care organisation changed its structure of service delivery by introducing a new strategic direction. IT is part of this new strategic direction, planning, and operations of a changed service environment. The third paper represents a qualitative analysis at the micro or individual level to examine the impact of IT at frontline service delivery. This study is also based on interviews with twenty-two staff, across the organisational structure; however, this time the focus is more on staff who are involved in providing direct care to older residents at the organisation. The reason behind this is that IT has always been a management tool which handles management priorities such as financial planning and performance monitoring. The themes arising from the interviews indicate discord at the level of service delivery from the introduction of a new technical system. It also points to the idea that staff generally refer to ethical ideas and future promise of the new system. In summary, these three papers attached to this thesis support the notion that the meaning of technology is socially constructed. First, technology in the aged care sector has particular reference to improving or enhancing the well-being of older people, and in this case, the provision of high quality services that fulfil the needs of older people. Second, IT has an important role in meeting the evidence-based requirement, such as in the use of information in manipulating the use of resources required for the ageing population. Third, the meaning of IT is conceived from the context requiring its use such as the need to use resource efficiently to ensure long-term sustainability, which were emphasised in the last reform. Fourth, IT is used to enable structural changes in organisations to implement generic practices originated from the business sector, requiring the use of strong rhetoric such as balance and future. The limit of this case study is that these dimensions of technology can only be applied to the specific context of aged care and is not generalisable to other political contexts. However, the strength of the study rests on the macro-, meso- and micro-analysis of the meaning of technology. Therefore, future studies should investigate and compare the dimensions of technology in other contexts.