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Customer service as an indication of service quality in South African supermarketsMarx, J. M. M. January 2005 (has links)
Thesis (M. Consumer Science)--University of Pretoria , 2005. / Title from opening screen (viewed March 22, 2006). Includes summaries in English and Afrikaans. Includes bibliographical references.
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Servant leadership and work-related outcomes a multilevel model /Ostrem, Lynn Michelle. January 1900 (has links)
Thesis (Ph.D.)--University of Nebraska-Lincoln, 2006. / Title from title screen (site viewed on Sept. 12, 2006). PDF text of dissertation: 171 p. : ill. ; 1.18Mb. UMI publication number: AAT 3208082. Includes bibliographical references. Also available in microfilm, microfiche and paper format.
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Measurement issues in evaluating provider performance in health services research /Wu, Ning. January 2005 (has links)
Thesis (Ph.D.)--Brown University, 2005. / Vita. Thesis advisor: Vincent Mor. Includes bibliographical references (leaves 76-84). Also available online.
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Customers' satisfaction : a key to success of the management of private residential property in Hong Kong /Tse, Jen-yee. January 2006 (has links)
Thesis (M. Hous. M.)--University of Hong Kong, 2006.
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A study of the relationship between job satisfaction experienced by employees within a retail company and their organisational citizenship behaviour/Booysen, Candice. Unknown Date (has links) (PDF)
Thesis (M. Comm) -- University of the Western Cape, 2008. / Includes bibliographic refernces (leaves 108-131).
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An evaluation of service quality of shopping centres in Hong Kong : a case study of the Grand Century Place /Au, Pui-shan. January 2007 (has links)
Thesis (M. Hous. M.)--University of Hong Kong, 2007.
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Client utilization study for comm5 web systemsWichmann, Amy L. January 2006 (has links) (PDF)
Thesis PlanB (M.S.)--University of Wisconsin--Stout, 2006. / Includes bibliographical references.
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The relationship between role conflict, role ambiguity and job satisfaction for New Jersey school superintendents /Van Horn, Donna, January 2006 (has links)
Thesis (Ed. D.)--Lehigh University, 2006. / Includes vita. Includes bibliographical references (leaves 120-144).
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Satisfacción laboral y compromiso organizacional de los trabajadores en la empresa ILF Agroindustrial E.I.R.L., período 2016Figueroa Gutiérrez, Leonela Inés January 2017 (has links)
La finalidad de la presente investigación es fundamentar de qué modo la satisfacción laboral incide en el compromiso organizacional. La primera variable ha sido medida con el cuestionario S20/23 de Meliá y Peiró en 1989, la cual considera satisfacción con la supervisión, satisfacción con el ambiente físico de trabajo y satisfacción con las prestaciones recibidas. La segunda variable ha sido medida con la escala de compromiso organizacional de Meyer y Allen en 1991, que incluye al compromiso afectivo, compromiso de continuidad y el compromiso normativo. La novedad reside en el enfoque de los trabajadores de la empresa ILF Agroindustrial, 18 miembros que abren camino a un análisis de la situación actual de dicha organización nunca antes realizada. Entre los resultados se destaca que la satisfacción laboral incide significativamente en el compromiso afectivo, continuo y normativo, cumpliendo las expectativas, una variable incide sobre las tres dimensiones de compromiso organizacional. Los hallazgos reportados han sido constatados por investigaciones previas.
The purpose of this research is to establish how job satisfaction affects the organizational commitment. The first variable has been measured with Melia and Peiro Questionnaire S20/23 in 1989, which considers satisfaction with supervision, satisfaction with the physical environment of work and satisfaction with the benefits received. The second variable has been measured with Meyer and Allen organizational commitment scale in 1991, which includes affective commitment, continuous commitment and normative commitment. The novelty lies in the approach of the workers of the company ILF Agroindustrial, 18 members that open a way to an analysis of the current situation of the organization never done before. Among the results it is highlighted that job satisfaction affects significantly the affective, continuous and normative commitment, fulfilling the expectations, a variable affects the three components of organizational commitment. The reported findings has been verified by previous investigations.
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Teachers' Attitudinal Indicators As Predictors Of Job Satisfaction And Retention By Educational Sector: An Analysis Of The Schools And Staffing Survey, 2007-08Martin, Justin A. 01 August 2014 (has links)
Popular media reports indicate that there is a national teacher shortage. Scholars have written that there is either a recruitment crisis, a greying of the teaching population, or that teachers are leaving the profession due to dissatisfaction. This dissertation attempts to answer two central questions related to the lattermost: what are the components that go into the calculus of job satisfaction for public and private school teachers and what role does job satisfaction play in a teacher's decision to leave the profession. Drawing on the literature of job satisfaction and organizational exit behaviors, I develop hypotheses designed to test three related research questions concerning the relationship between sector of employment, job satisfaction, and turnover behavior. Findings indicate that although private school teachers report greater overall job satisfaction, they are nearly twice as likely to leave the profession as public school teachers. Findings indicate that sector of employment affects job satisfaction, and that the relationship between sector of teacher employment and job satisfaction is mediated by organizational perceptions including school environment, school structure, professional development opportunities, and employment conditions. Findings further indicate that job satisfaction, net of other factors, does not predict quit behavior; however, occupational pulls outside of teaching do increase turnover.
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