While prior studies on ERP implementation have largely focused on the importance of best practices, this paper examines the impact of knowledge transfer climate and the competence of the players (i.e., the implementing firm and the consultant team). The model divides factors that influence the result of knowledge transfer during ERP implementation into three categories: those implemented by the firm, those implemented by the consultant, and those related to the impact of the knowledge transfer climate. Competence factors from the first two aspects facilitate the building of a better knowledge transfer climate. Survey results from 101 respondents were subjected to multivariate analysis. The significance of player competence factors is verified, and an understanding of the role that the knowledge transfer climate plays in the knowledge transfer process and the impact on the transfer process is developed. This paper provides a broader, richer model of knowledge transfer networks to promote insight into successful ERP implementation. In practice, the key to effective knowledge transfer is the establishment a positive knowledge transfer climate. To achieve a successful ERP implementation, practitioners should focus on possessing robust competences with ERP implementation partners. Additional research may help ERP implementation project teams more effectively promote knowledge transfer in a wider range of conditions with greater confidence and precision.

Cette thèse de doctorat traite de différentes questions concernant la communication et la transmission d’informations dans le cadre de la théorie des jeux. J’analyse différents dilemmes auxquels peut être confronté un joueur qui envoie des informations. Ces dilemmes correspondent aux questions suivantes: "Devrais-je investir dans un message vérifiable?", "Quand dois-je transmettre mon information?" et "Est-il préférable de ne pas envoyer mon information et uniquement de recueillir l’information des autres?". Cette thèse comprend une introduction et trois chapitres. L’introduction contient une motivation générale pour les trois problèmes que je présente dans cette thèse. Je donne une vue d’ensemble détaillée de tous les chapitres, j’examine la littérature relative au sujet et je la compare à mes résultats. / This Ph.D dissertation addresses different issues concerning communication and information transmission in a game theoretical framework. I analyze different dilemmas that a player who sends information has to deal with. These dilemmas correspond to the following questions: "Should I invest into a verifiable message?", "When should I pass my information?" and "Is it better if I do not send my information, but collect information from others?". This thesis includes an introduction and three chapters. The introduction contains a general motivation for the three different problems that I model in this thesis. I give a detailed overview of all the chapters, survey the related literature and compare it to my results.

Once a year for over forty years public relations’ practitioners in Sweden gathers, the political week in Almedalen, in the town of Visby. There they exchange knowledge and experience on all types of subjects using different and common communication models whether they are aware of them or not. The research on communication models is sparse, with one exception: Grunig’s model. Both practitioners and researches believe them to be important, even strategic. But too little knowledge about the models as such negatively impacts the understanding of public relations’ activities. It also contributes to the view that public relations is frittered. The thesis studies and analyses communication models of public relations. Models have been created by theorists and practitioners to describe the phenomenon, to understand communication as such and to facilitate communication between humans. The thesis addresses basic questions such as which models there are, where they stem from, who the originators were and the characteristics of each respective model. The basis of the study is comprehensive Anglo-American literature. All in all, over twenty different models have been analyzed in three different ways, i.e. the structure of a model, its historical deposits (sediment) and the application of the model. The result is manifold, since many characteristics form ten attributes and three families of models (a reduction). The characteristics can be seen as the models’ building blocks, e.g. the direction of the communication, the number of contacts and synchronism. Three model families are built on three differentiating characteristics, and the families are named correspondingly. Directional model (Riktningsmodellen), the Co-orientational model (Saminriktningsmodellen) and the Connectivity model (Konnektivitetsmodellen). The classification is of course not set in stone. It should be regarded as a first step to reduce the number of models in use and concentrate on the important characteristics of the models that help public relations researchers and professionals to solve problems and theorists to explain, foresee or guide to better public relations. Finally, five areas of future research are presented: a multinational study of models, a study of practitioners’ model use, a deeper history study according the concept of sediment, a notational system for models and, last but not least, a development of the Connectivity model. The last subject is the one that once inspired me to write a thesis. / <p>QC 20170426</p>