人口結構逐漸呈現高齡化，是現今世界上許多國家共同的趨勢，而我國的人口結構也漸漸邁入高齡化的趨勢，許多關於老人福利、安養、退休生活等議題益發值得討論，加之目前年輕人平均所撫養長輩人數之「撫養比」有不斷攀升的現象，顯示老人照顧議題更成為其中越來越不可忽視的重要一環。而我國公部門體制下的老人照顧人力資源運用，目前則正面臨著環境與法規變遷的挑戰，因此老人照顧的人力資源如何妥善配置，並針對其相應的工作職能進行強化，是為本研究主要探討的面向。 因此本研究經由組織分析、工作分析、個人分析等三層次訓練需求評估理論，並輔以中外文獻檢視，探討我國北區老人之家頤苑自費安養中心此一之個案。本研究運用質性研究方法，以北區老人之家頤苑自費安養中心老人照顧服務員及中心管理人員為研究對象，進行深度訪談，評估未來發展之訓練需求，最後根據文獻探討與深度訪談之研究發現，提出針對北區老人之家頤苑自費安養中心照顧服務員未來訓練規劃之建議，俾優化照顧人力的運用狀況，以提升老人照顧服務的品質。 本研究主要結論包括：(一) 組織承諾與團隊建立面向：可靠性之導向；（二）工作知能與工作態度面向：反應性與保證性之導向；（三）自我成長與生涯規劃面向：有形性與關懷性之導向。盼此些實務建議可作為我國公辦民營老人安養機構改善照顧人力運用與配置的參考。 / The increasing aging phenomenon of the structure of population is the common issue to many countries around the world in this days, and our country also faces the same situation. There are so many issues of senior citizens' welfare, healthcare, and retired life need to discuss. This survey executed through the 3 theories of training demands: organization analysis, work analysis and individual analysis, to investigate the chosen case: northern region senior citizens' home. This survey adopted qualitative research method, proceeded to interview to the nursing aides of northern region senior citizens' home, to evaluate the training demands of further developing, and then present the conclusions of the survey which was based on both the literature review and research findings of depth interview. The conclusions of this survey include the following: (1) The dimension of organizational commitment and team building: Reliability. (2) The dimension of work skills, and Work attitude: Responsiveness and Assurance (3) The dimension of self growth and career planning: Tangibles and Empathy. Expecting these suggestions could improve the using of care staff and the quality of elderly care.