The purpose of this study was to explore and represent students leadership understandings that emerged from discussions of their past and current leadership experiences in everyday life, their school experiences, and their college level contexts.<p>In this study I used a multiple method (QUAL + QUAL) research design and the data were analyzed within principles of grounded theory drawn from Strauss and Corbins (1998) grounded theory approach. Individual and focus group interviews were the main data collection methods used in this study: individual interviews with fifteen undergraduate education students and six focus group sessions (held in succession) generated the data. <p>As the leadership understandings held by the students unfolded, four broad themes became prominent. The first theme, the ubiquity of relationships, emerged from the students discussions of collaboration, context, power, and vision. Highlighted in these conversations was their perspective that, with respect to leadership, relationships are everything. The second theme included the students understanding that self-esteem and self-actualization were important aspects of effective and energizing leadership. Third, and perhaps more informative, was the manner in which the students articulated their leadership understandings. One of the biggest findings to come out of the study was the students tendency to speak in dualities in order to process, conceptualize, and articulate their leadership understandings. Additionally, the students sensemaking reflected the important role language and framing played in articulating their leadership understandings. Their perspective that small things (positive and negative) had momentum and led to ramifications emerged as the fourth broad theme. In my quest to understand this phenomenon, I developed the concept of leadership throw as the metaphor that conveyed the students understanding of small things having big ramifications. <p>Implications for theory, research, and policy arose from the students beliefs that leadership was collaborative, interactive, and featured the harnessing of individuals skills for the betterment of communities. In view of what was learned about the students use of language, framing, and leadership throw, their leadership synthesis has implications for an enhanced pre-service teacher preparation program suggesting greater congruence with the lived realities of K-12 schools.<p>In conclusion, it became apparent that the students leadership understandings were part content, part process, and part articulation. Remarkably, I came into this research looking for the students denotative leadership understandings and came away from the study with a clearer understanding of language and framing, leadership throw, and the implications of these concepts powerful argument this makes for nurturing student voice and the capability for expression and framing at all levels of leadership, organizational life, and community relations.

This thesis proposes a scientific model to explain the data analysis process. I argue that data analysis is primarily a procedure to build un- derstanding and as such, it dovetails with the cognitive processes of the human mind. Data analysis tasks closely resemble the cognitive process known as sensemaking. I demonstrate how data analysis is a sensemaking task adapted to use quantitative data. This identification highlights a uni- versal structure within data analysis activities and provides a foundation for a theory of data analysis. The model identifies two competing chal- lenges within data analysis: the need to make sense of information that we cannot know and the need to make sense of information that we can- not attend to. Classical statistics provides solutions to the first challenge, but has little to say about the second. However, managing attention is the primary obstacle when analyzing big data. I introduce three tools for managing attention during data analysis. Each tool is built upon a different method for managing attention. ggsubplot creates embedded plots, which transform data into a format that can be easily processed by the human mind. lubridate helps users automate sensemaking out- side of the mind by improving the way computers handle date-time data. Visual Inference Tools develop expertise in young statisticians that can later be used to efficiently direct attention. The insights of this thesis are especially helpful for consultants, applied statisticians, and teachers of data analysis.

Enterprise resource planning (ERP) projects, a type of complex information technology project, are very challenging and expensive to implement. Past research recognizes that escalation, defined as the commitment to a failing course of action, is common in such projects. While the factors that contribute to escalation (e.g., project conditions, psychological, organizational, and social factors) have been extensively examined, the literature on deescalation of projects is very limited. Motivated by this gap in the literature, this research examines deescalation, that is, on breaking the commitment to the failing course of action with a particular focus on ERP projects. This study is organized as a single-case study of a complex ERP project that was undertaken after a merger of two organizations. It examines how the project team members’ sensemaking is implicated in deescalation. Applying sensemaking as a theoretical lens, this engaged scholarship research contributes to practice by providing recommendations on how to better manage ERP project deescalation. It contributes to theory by providing a nuanced understanding of ERP project deescalation through project team members’ sensemaking activities.

The purpose of this study was to explore and represent students leadership understandings that emerged from discussions of their past and current leadership experiences in everyday life, their school experiences, and their college level contexts.<p>In this study I used a multiple method (QUAL + QUAL) research design and the data were analyzed within principles of grounded theory drawn from Strauss and Corbins (1998) grounded theory approach. Individual and focus group interviews were the main data collection methods used in this study: individual interviews with fifteen undergraduate education students and six focus group sessions (held in succession) generated the data. <p>As the leadership understandings held by the students unfolded, four broad themes became prominent. The first theme, the ubiquity of relationships, emerged from the students discussions of collaboration, context, power, and vision. Highlighted in these conversations was their perspective that, with respect to leadership, relationships are everything. The second theme included the students understanding that self-esteem and self-actualization were important aspects of effective and energizing leadership. Third, and perhaps more informative, was the manner in which the students articulated their leadership understandings. One of the biggest findings to come out of the study was the students tendency to speak in dualities in order to process, conceptualize, and articulate their leadership understandings. Additionally, the students sensemaking reflected the important role language and framing played in articulating their leadership understandings. Their perspective that small things (positive and negative) had momentum and led to ramifications emerged as the fourth broad theme. In my quest to understand this phenomenon, I developed the concept of leadership throw as the metaphor that conveyed the students understanding of small things having big ramifications. <p>Implications for theory, research, and policy arose from the students beliefs that leadership was collaborative, interactive, and featured the harnessing of individuals skills for the betterment of communities. In view of what was learned about the students use of language, framing, and leadership throw, their leadership synthesis has implications for an enhanced pre-service teacher preparation program suggesting greater congruence with the lived realities of K-12 schools.<p>In conclusion, it became apparent that the students leadership understandings were part content, part process, and part articulation. Remarkably, I came into this research looking for the students denotative leadership understandings and came away from the study with a clearer understanding of language and framing, leadership throw, and the implications of these concepts powerful argument this makes for nurturing student voice and the capability for expression and framing at all levels of leadership, organizational life, and community relations.

This study looks into the field of intercultural miscommunication and misunderstandings on small multicultural Non Profit Organization (NPO) seen from the expats point of view. It is a study based on a qualitative method-design, including a micro-ethnographic study and qualitative interviews on a small NPO on Bali, Indonesia called Project Clean Uluwatu (PCU) that contain volunteers from all over the world. These misunderstandings and miscommunications that occurred on PCU was mostly between local people born on Bali and foreign people working on PCU, due to many reasons, starting with the rapid pace of globalization and that culture don’t evolve in the same speed. Plausible explanations for this, that are raised in this thesis, is that people make sense of events in different ways, especially if the individuals within a misunderstanding belong to both a high context culture and a low context culture and aby that communicate in different ways. This thesis also explain them through Karl Wieck’s sensemaking perspective by applying 7 properties that describes how individuals make sense out of miscommunication by perceiving the event in different ways due to individuals former knowledge, their intentions and own identity.

This thesis reports on an exploratory study of how professional immigrants from Hong Kong to Canada make sense of their immigration experiences and what this can tell us about why a substantial number leave in their first year in Canada. In particular, I focus on how Hong Kong Chinese immigrants make sense of workplace opportunities. The study involves in-depth interviews with 19 informants from the Hong Kong Chinese community in Canada. The study was framed by a critical sensemaking approach and Foucauldian discursive analysis in which the local and formative contexts of sensemaking are analyzed. An analysis of the interviews demonstrates that immigrants’ identities are grounded by contextual sensemaking elements. Data show that informants have accepted unchallenged assumptions: (1) that the government is providing help for them to ‘get in’ the workplace; and (2) that the ethnic service organizations are offering positive guidance to their workplace opportunities. At the organizational level, a master discourse emphasizing integration has mediated immigrants’ struggles. Within these frustrations, many have internalized a hidden discourse of inadequate or deficient selves and adopted a sacrificial position in order to maintain a positive sense of identity. There is no question that racism exists on systemic and personal levels. However, immigrants are unaware of the ways their assumptions may be informed by racism; hence they might accept unequal practices as “normal.” Although contextual elements are powerful, some immigrants have developed strategies at the micro-level to resist. I contend that a critical sensemaking approach allows greater insights into immigration processes than realist surveys and interviews, which tend to impose a pre-packaged sense of the immigrant experience. Through critical sensemaking, immigrants’ own sense (understanding) of process is given voice; this encourages them to rethink the current role of ethnic service organizations in the immigration system. This thesis ends with a conclusion emphasizing my contributions and the value of a critical sensemaking framework in studying complex issues among broader societal discourses. / 2013-Apr

Enterprise resource planning (ERP) projects, a type of complex information technology project, are very challenging and expensive to implement. Past research recognizes that escalation, defined as the commitment to a failing course of action, is common in such projects. While the factors that contribute to escalation (e.g., project conditions, psychological, organizational, and social factors) have been extensively examined, the literature on deescalation of projects is very limited. Motivated by this gap in the literature, this research examines deescalation, that is, on breaking the commitment to the failing course of action with a particular focus on ERP projects. This study is organized as a single-case study of a complex ERP project that was undertaken after a merger of two organizations. It examines how the project team members’ sensemaking is implicated in deescalation. Applying sensemaking as a theoretical lens, this engaged scholarship research contributes to practice by providing recommendations on how to better manage ERP project deescalation. It contributes to theory by providing a nuanced understanding of ERP project deescalation through project team members’ sensemaking activities.

Thesis (MPhil)--Stellenbosch University, 2012. / ENGLISH ABSTRACT: Organizational Knowledge Creation is a core activity of Knowledge Intensive Organizations. In the area of Knowledge Management, a number of theories have been developed about organizational knowledge and how this knowledge is developed and leveraged. The majority of these theories share a taxonomic approach to organizational knowledge and usually describe the various kinds of knowledge found in organizations and how these different kinds of knowledge interact. These descriptions represent the mainstream view of Knowledge Management and typically a contingency argument is made for matching types of knowledge with a particular organizational design, management style, or strategy for managing the various kinds of knowledge content. Parallel to the development of Knowledge Management theory is the development of Organization Theory likening organizations to interpretation or sensemaking systems. Knowledge also stands central in these theories of organization, but knowledge is viewed as a collective accomplishment intertwined with organizational practices. It is therefore clear that the Knowledge Creation perspective belongs to a different worldview from the Sensemaking perspective regarding organization. The thesis seeks to bridge the divide between these two different views of organization by describing the Knowledge Creation process in terms of the Sensemaking worldview. It accomplishes this by critically reviewing the mainstream theories of Knowledge Creation. Next organizational Sensemaking is described, focusing on the context of everyday organizational Sensemaking and in particular on Arguing as a Sensemaking process. It is proposed that Arguing is a process that creates new knowledge. Viewing Knowledge Creation through the lens of Sensemaking as Arguing addresses a perennial issue in the mainstream Knowledge Management theory, namely the justification of newly created knowledge to ensure that it is robust, without giving up on a pluralist epistemology in favour of an objective view of knowledge. Arguing is a site where claims are made, challenged, and defended. The Sensemaking process of Arguing therefore provides a description of the Knowledge Creation process which includes knowledge justification. In addition, a Sensemaking view of Knowledge Creation takes as its model social interaction, rather than linear product development and is therefore much closer to the everyday process of innovation as incremental improvement than the radical innovation process that inspired most theories of Knowledge Creation in the Knowledge Management literature. / AFRIKAANSE OPSOMMING: Organisatoriese kennis-skepping is ‘n kern aktiwiteit van Kennis-intensiewe Ondernemings. ‘n Aantal teorieë is ontwikkel in die veld van Kennisbestuur wat handel oor organisatoriese kennis en hoe hierdie kennis ontwikkel en benut word. Die meerderheid van hierdie teorieë deel ‘n taksonomiese benadering tot organisatoriese kennis en beskryf gewoonlik die verskillende soorte kennis wat in organisasies gevind word en hoe hierdie soorte kennis verband hou. Hierdie benadering verteenwoordig die hoofstroom-siening van Kennisbestuur en lei tipies tot ‘n kontingensie argument vir die pas van tipes kennis by spesifieke organisasie ontwerpe, bestuurstyle, of strategieë vir die bestuur van verskillende soorte kennis-inhoude. Parallel tot die ontwikkeling van Kennisbestuursteorie het daar in Organisasie Teorie ontwikkelinge plaasgevind wat organisasies benader as interpretasie— of singewingsisteme. Kennis staan ook sentraal in hierdie teorieë van organisasie, maar kennis word gesien as ‘n kollektiewe totstandbrenging wat verweefd is met die praktyke in organisasies. Dit is dus duidelik dat die Kennis-skeppingsbenadering en die Singewingsperspektief organisasies met verskillende wêreldbeelde benader. Die tesis poog om die kloof tussen hierdie twee wêreldbeelde te oorbrug deur die proses van Kennis-skepping te beskryf vanuit die perspektief van Singewing. Dit word gedoen deur die hoofstroom Kennisbestuursteorie krities te beskou. Daarna word Organisatoriese Singewing beskryf deur spesifiek te fokus op die alledaagse konteks van Organisatoriese Singewing en spesifiek op Argumentering as ‘n Singewingsproses. Daar word aangevoer dat Argumentering die proses is waardeur nuwe kennis geskep word. ‘n Singewingsperspektief op Kennis-skepping het ‘n aantal voordele. Die fokus op Argumentering spreek ‘n leemte in Kennisbestuursteorie aan, naamlik die proses waardeur nuutgeskepte kennis geregverdig word om te verseker dat dit robuust is, sonder om die pluralistiese epistemologie van Kennisbestuursteorie te laat vaar. Argumentering is ‘n proses waardeur aansprake gemaak, uitgedaag en verdedig word. Die perspektief op Singwing as Argumentering bied dus ‘n beskrywing van Kennis-skepping wat die regverdiging van kennis insluit. Verder neem die Singewingsperspektief op Kennis-skepping sosiale interaksie as basismodel eerder as die lineêre produk-ontwikkelingsperspektief. Dit is dus nader aan die alledaagse prosesse van inkrementele verbetering as die radikale innovasie-prosesse wat die inspirasie vir hoofstroom Kennis-skeppingsteorie is.

UK policy-makers, politicians and practitioners over the past few years have based the narrative of competitiveness around the idea of 'rebalancing the economy'. This entails viewing competitiveness as a rational process (through the Porterian lens) and identifies strategies from a top-down perspective. However, there is generally a lack of understanding of how competitiveness is practiced from the bottom-up. Therefore, this study adopts a practice-based perspective to investigate competitiveness from a practitioner's perspective. In this thesis, Bourdieu's habitus and reflexivity is used along with Maclean, Harvey and Chia's notion of life history storytelling through the lens of sensemaking and legitimacy. The thesis employs a constructivist perspective to collect and analyse qualitative evidence from 41 practitioners during the two phases of data collection. The data was analysed using thematic analysis, codes generated and inferences made. In the pilot-study (Delphi-study and semi-structured interviews), senior strategists (20) practicing in local enterprise partnerships (LEP's), universities, regional development agencies, manufacturing associations and various manufacturing firms confirmed the initial assumption that policy is prescriptive and rationalistic. The second phase consisted of semi-structured interviews (21) with senior, middle and lower level practitioners belonging to various types of manufacturing firms and allied services. The main contributions of the thesis are that (1) reflexive practitioner's past experiences shaped existing practices and perceptions of competitiveness and (2) three distinct thresholds of competitiveness inform the position of the practitioner and their desire to be competitive. This has implications for policy and practice.

abstract: Municipal courtrooms are brimming with a variety of positive and negative emotions from defendants who are primarily encountering the criminal justice system for the first time. Municipal court judges and bailiffs must work together and find ways to communicate important information about courtroom processes to up to 70-120 defendants a day. This dissertation investigates how municipal court judges and bailiffs from two municipal courthouses respond to three organizational challenges associated with emotion--defendant confusion about courtroom processes, handling high caseloads while treating defendants as customers of the court, and managing the serious and tedious emotional moods of the courtroom environment. Using qualitative methods of observation and informal and formal interviews, this dissertation analyzes how emotion cycles between judges and bailiffs help give sense to and break sense of defendants while simultaneously helping them navigate the challenges of their work. Findings detail the nature of work in municipal court--explaining the challenges associated with emotion that judges and bailiffs face on a daily basis. The data also describes the emotional roles that judges and bailiffs employ in the courtroom. The judges' emotional roles include tension relievers, order enforcers, and care takers. Bailiffs' emotional roles comprise rule enforcers, toxin handlers, and do gooders. The heart of the analysis explores how judges and bailiffs give sense to defendants when unexpected situations manifest in the courtroom and break sense of defendants who hold incorrect or less favored beliefs about courtroom procedures. The emotional displays and responses of judges, bailiffs, primary defendants (defendants before the judge), and third party defendants (those watching in the audience) enable sensegiving and sensebreaking to occur. The emotion cycles allow courtroom staff to impact the sensemaking process of defendants in a fast and efficient manner. Theoretical implications include extensions of emotion cycle research through a consideration of the displays and responses of primary agents, intermediate agents, and primary recipients of emotional displays. Practical implications describe how specific training practices and space for employee discussion could enhance the workplace wellness of judges and bailiffs. / Dissertation/Thesis / Ph.D. Communication 2012