The purpose of this study is to develop a better understanding of strategic paths to knowledge management in small and medium-sized hotels. This thesis has formulated a path knowledge concept and developed a PathFinder model. The formulation of the path knowledge concept and the development of the PathFinder model are based on an empirical investigation through the conduct of thirteen face-to-face in-depth interviews with owners/managers in small and medium-sized hotels. The interview data were analysed with the use of a purpose-built database and Structured Query Language for data manipulation. This study has identified four broad types of paths to knowledge management in small and medium-sized hotels. A hotel's choice of a path to knowledge management is essentially dependent on two defining aspects, the sources of revenue generation and knowledge management activities. The path knowledge concept reflects the growth visions of small and medium-sized hotels, whe re knowledge management is practised unconsciously as part of the integrated business operation. The PathFinder model represents the intentions of small and medium-sized hotels with regard to certain paths to knowledge management as influenced by various internal and external resources. The model provides strategic level decision making options for knowledge management and the basis for the development of future additions.

Innovation and commercialization are crucial for the competitiveness and economic well-being of countries. Despite the importance of innovation, recent studies have showed that Canada is lagging behind other countries in terms of its innovation and commercialization performance. The claim is often made that Canada performs well in generating the knowledge needed for innovation; however, the problem lies in transforming this knowledge into commercial success. Thus, a major preoccupation is how to turnaround this weak commercialization performance. Despite the wide range of programs, policies and regulations implemented by the Canadian Government along with its provincial counterparts to engender a turnaround, little has changed in Canada’s commercialization performance. Therefore, the search for solutions continues. Given that commercialization takes place at the firm-level, this study will explore the relationship between firm-size and commercialization. Several existing studies have examined the link between innovation and firm size, but few have examined the link between commercialization and firm size. Despite the arguments supporting medium-sized firms’ ability to commercialize innovations, there is a weak empirical base that explores the position of Canadian medium-sized firms and their innovation and commercialization capabilities. This study will contribute to the existing knowledge by covering the gap in the literature concerning the role of medium-sized firms in commercialization, compared to small and large firms. This study provides evidence suggesting that small and medium-sized firms should be considered differently.

Innovation and commercialization are crucial for the competitiveness and economic well-being of countries. Despite the importance of innovation, recent studies have showed that Canada is lagging behind other countries in terms of its innovation and commercialization performance. The claim is often made that Canada performs well in generating the knowledge needed for innovation; however, the problem lies in transforming this knowledge into commercial success. Thus, a major preoccupation is how to turnaround this weak commercialization performance. Despite the wide range of programs, policies and regulations implemented by the Canadian Government along with its provincial counterparts to engender a turnaround, little has changed in Canada’s commercialization performance. Therefore, the search for solutions continues. Given that commercialization takes place at the firm-level, this study will explore the relationship between firm-size and commercialization. Several existing studies have examined the link between innovation and firm size, but few have examined the link between commercialization and firm size. Despite the arguments supporting medium-sized firms’ ability to commercialize innovations, there is a weak empirical base that explores the position of Canadian medium-sized firms and their innovation and commercialization capabilities. This study will contribute to the existing knowledge by covering the gap in the literature concerning the role of medium-sized firms in commercialization, compared to small and large firms. This study provides evidence suggesting that small and medium-sized firms should be considered differently.

The process of internationalization has been one of the major areas of interest for researchers for over four decades. The phase that precedes internationalization for firms, known as the pre-internationalization phase, has also been of interest to study. Firms that are in this early stage of becoming international, are characterized by being active only in the domestic market but with intentions to expand. However, within this phase, little is known about the stimuli that affect firms to expand their operations to foreign markets. By combining the traditional theories of the drivers and barriers to internationalize, with the new theories concerning the entrepreneurial influence in small and young firms, this study serves to complement a particular research gap in the pre-internationalization phase. The purpose of this study is to describe the pre-internationalization phase of SMEs, analyze how drivers, barriers and entrepreneurial characteristics of managers affect the decision to internationalize and to contribute to a further understanding of the research gap in the preinternationalization phase. A deductive research approach and a qualitative research method have been chosen for this study. In this way, in-depth answers can provide understanding to a phenomenon that is still partly undiscovered. To increase understanding in a broader environment than within one organization the multiple case study design is used for this study. Therefore, three managers from different firms participated in interviews, which is the basis for the empirical data. When the empirical data is combined with relevant theories it provides a basis for the analysis where the effects of drivers, barriers and international entrepreneurship are evaluated. This analysis provides a foundation for the conclusion that it is a necessity to combine traditional and new theories, with further empirical research, to fully understand why young domestic small and medium-sized enterprises decide to internationalize. When these are put together, it is possible to establish that barriers that are neglected by entrepreneurs are seemingly small impediments, in comparison to the drivers to reach success and the entrepreneurial urge to expand.

Abstract Background: Micro-sized family businesses are facing great challenges in nowadays competitive markets. Marketing is one of the most essential fields if a company wants to suc-ceed. Traditional marketing reveal more and more disadvantages, with competition that is constantly rising, technological marketing methods that are breaking down geographical bur-dens and consumer markets that are getting more demanding. One way to step away from the traditional marketing patterns and differentiate is the implementation and usage of relation-ship marketing. As a novel strategic method, the focus shifts from the product to building a loyal customer relationship foundation. Purpose: Consequently the purpose of this thesis is to investigate which factors influence an implementation of relationship marketing in micro-size family businesses. Using a case study, we will investigate how the potential theories can be successfully translated into reality when using relationship marketing in micro family firms. For reaching this goal, we will mainly identify several influences that impact a relationship marketing implementation in micro family businesses. Method: The data used for our case study has been collected through email in-terviews. Using an abductive approach and a qualitative analysis we are investigating and analysing specific factors and their influence on relationship marketing in micro family busi-nesses, in particular Casa Canela. Although one case cannot act as a role model and offer generalisable suggestions on all micro sized family firms, it presents an interesting example of one case and we hope that the outcomes and results can offer a guideline and inspiration to other micro family businesses as well. Conclusion: All in all, this thesis suggests that relationship marketing can benefit micro-sized family businesses. Moreover, factors like the owner-managers, the location, the financial situation and long-term goals influence the implementation of this strategy. With the help of our case firm Casa Canela and the analysed factors, we concluded that relationship marketing can provide a solid foundation for a successful business performance in the long-run.

Innovation and commercialization are crucial for the competitiveness and economic well-being of countries. Despite the importance of innovation, recent studies have showed that Canada is lagging behind other countries in terms of its innovation and commercialization performance. The claim is often made that Canada performs well in generating the knowledge needed for innovation; however, the problem lies in transforming this knowledge into commercial success. Thus, a major preoccupation is how to turnaround this weak commercialization performance. Despite the wide range of programs, policies and regulations implemented by the Canadian Government along with its provincial counterparts to engender a turnaround, little has changed in Canada’s commercialization performance. Therefore, the search for solutions continues. Given that commercialization takes place at the firm-level, this study will explore the relationship between firm-size and commercialization. Several existing studies have examined the link between innovation and firm size, but few have examined the link between commercialization and firm size. Despite the arguments supporting medium-sized firms’ ability to commercialize innovations, there is a weak empirical base that explores the position of Canadian medium-sized firms and their innovation and commercialization capabilities. This study will contribute to the existing knowledge by covering the gap in the literature concerning the role of medium-sized firms in commercialization, compared to small and large firms. This study provides evidence suggesting that small and medium-sized firms should be considered differently.

Innovation and commercialization are crucial for the competitiveness and economic well-being of countries. Despite the importance of innovation, recent studies have showed that Canada is lagging behind other countries in terms of its innovation and commercialization performance. The claim is often made that Canada performs well in generating the knowledge needed for innovation; however, the problem lies in transforming this knowledge into commercial success. Thus, a major preoccupation is how to turnaround this weak commercialization performance. Despite the wide range of programs, policies and regulations implemented by the Canadian Government along with its provincial counterparts to engender a turnaround, little has changed in Canada’s commercialization performance. Therefore, the search for solutions continues. Given that commercialization takes place at the firm-level, this study will explore the relationship between firm-size and commercialization. Several existing studies have examined the link between innovation and firm size, but few have examined the link between commercialization and firm size. Despite the arguments supporting medium-sized firms’ ability to commercialize innovations, there is a weak empirical base that explores the position of Canadian medium-sized firms and their innovation and commercialization capabilities. This study will contribute to the existing knowledge by covering the gap in the literature concerning the role of medium-sized firms in commercialization, compared to small and large firms. This study provides evidence suggesting that small and medium-sized firms should be considered differently.

In this paper, the electrochemical behaviors of a single gold nanoparticle attached on a nanometer sized electrode have been studied. The single nanoparticle was characterized by using electrochemical methods. Since there is only one nanoparticle on the electrode, unarguable information for that sized particle could be obtained. Our preliminary results show that it becomes more difficult to oxidize gold nanoparticle or reduce gold nanoparticle oxide as the radius of the particle becomes smaller. Also, the peak potential of the reduction of gold nanoparticle oxide is proportional to the reciprocal of the radius of the particle.

Canada relies on immigration to drive population and economic growth. It ranks as a top destination for international migrants worldwide with some of the most highly educated, highly skilled immigrants entering the country each year. Yet, evidence suggests that recent immigrants perform poorly in the labour market when compared to their Canadian-born counterparts. Where immigrants settle can impact on how they effectively integrate into employment. Regionalization policies have resulted in a larger share of immigrants settling in small and mid-sized cities across the country. This dissertation examines the employment integration of recent immigrants to the mid-sized city of Guelph, Ontario. It uses a systems approach to map the connection between immigrant services and the local labour market and provides a descriptive analysis of immigrants’ early experiences on the pathway to employment. As the immigrant population grows, cities will face the greatest pressures to facilitate the effective and efficient employment integration of immigrants. / Dissertation / Doctor of Philosophy (PhD)

This thesis comprehensively explores the credit risk of Small and Medium Sized Enterprises (SMEs) using transactional characteristics, financial variables and market information. It contributes SMEs credit risk modelling by exploring a range of soft features, such as management capability, industrial sectors, entity type, etc. It is the first study of investigating the concept of management capability through quantitative transactional information. Firstly, models are proposed to assess the credit risk of SMEs by identifying the significant factors. To fulfill this, two studies are carried out. In the first study, logistic regression, survival analysis and ordinal regression are used to model the relationship between transformed financial variables and probability of default. Both the traditional AUROC measure and Hand Statistic are used to evaluate the performances of the models, and they both indicate that logistic regression on weights of evidence transformed data yields the best prediction. Survival model takes an extra element of the time dimension into consideration. Ordinal regression performs poorly possibly due to impact of sample sizes. The factors appeared with highest frequencies are ratios associated with liquidity and growth. The other study predicts the credit risk (‘good’ ‘bad’ and ‘indeterminate’) of the SMEs using transactional characteristics. 35000 SMEs are clustered by different clustering algorithms. It is notably found that most ‘indeterminate’ observations are clustered with ‘bad’ observation, which is different from industry habit of combining ‘indeterminate’ and ‘good’. Logistic regression performs better than ordinal regression according to AUROC measure. In addition, some key points raised in focus group interview with bank managers are seen in the modelling process as significant variables, such as sector belonging to, entity type, region/location, time associated with bank, and account conduct. Secondly, the informational bases of two major models, which are accounting based credit scoring models and Merton type models, are explored to figure out aspects which affect SMEs’ credit risk. 33 financial variables covering nine financial categories are considered. It employs other modelling frameworks rather than the often-used linear regression, which are linear regression with interactions and the Cox proportional hazard model. It is found that weak relationship exists between these two models. The two major models capture different aspects of corporate information, it is suggested that a hybrid model, which incorporate both sources of information, might be considered to predict SMEs financial health. Thirdly, management capability of SMEs is elicited by applying principal component analysis to their transactional characteristics. Management capability is a qualitative idea, and its manifestation in quantitative variables was not explored in previous research. This study indicates some success in determining management capability. It is found that financial measure (credit turnover and debit turnover) and the performance measure (number of days in excess of the account) could be considered as reflecting management capability. Good management can identify trends at a very early stage and take action to mitigate the issue.