Background: Existing literature has declared migrant integration as social stress putting communities under pressure. Dynamics of social innovations and digital technologies can provide solutions to the pressing matter of migrant integration, yet the academic literature is obscure about processes that organisations employ in this matter. Purpose: This study aims to investigate how the process of digital social innovation unfolds in organisations. The main purpose of this study seeks to answer the research question: How do organisations undertake the process of digital social innovations in relation to migrant integration? Method: To answer the research question, a qualitative research approach was chosen. Multiple case study was carried out, and the empirical data was gathered through semi-structured interviews. The content of the company websites and other additional material were used as a complementary source of information. The scope of participants was delimited to Sweden and Germany due to a high level of immigration in these countries. After data collection, the analysis was carried out in an abductive manner. Conclusion: The findings showed that the social innovation process is intertwined with the context where the actor acts as a mediator between the two. Two models were combined to gain both theoretical and practical insights without excluding one another. A suggested digital social innovation process model was then introduced in pursuit of providing a model that could be used in academia to annex scattered literature and to use the model in practice as a foundation for the innovation process.

CoordenaÃÃo de AperfeiÃoamento de Pessoal de NÃvel Superior / O objetivo deste trabalho à analisar os resultados do Projeto Mandalla do Governo do Estado do CearÃ, sob a Ãtica da inovaÃÃo social (IS), no contexto do semiÃrido do nordeste brasileiro. Foram utilizados os quadro analÃticos de Neumeier (2012) e de Butkevičienė (2009) do processo de inovaÃÃo social que trata das fases de difusÃo dessas novas formas de agir e dos fatores condicionantes de uma implantaÃÃo bem sucedida, respectivamente. Atualmente, o conceito de inovaÃÃo social à muito empregado no meio acadÃmico, contudo ainda à difuso. Na literatura acadÃmica encontram-se inÃmeras aplicaÃÃes do termo. Uma revisÃo sistemÃtica de literatura permitiu delimitar essas abordagens em seis eixos: polÃtico, cultural, territorial, empreendedorismo social e inovaÃÃo organizacional. Nesse estudo considera-se o eixo territorial como base, o qual considera a IS conforme Moulaert et al. (2005) como a criaÃÃo ou modificaÃÃo de um produto, serviÃo ou programa que modifique o status quo da sociedade civil com melhoria de qualidade de vida dos participantes, como perspectiva do eixo territorial. Para atingir o objetivo proposto, sustenta-se em uma concepÃÃo filosÃfica pragmÃtica utilizando-se de uma metodologia de mÃtodos mistos com uma estratÃgia incorporada concomitante com predominÃncia qualitativa. As entradas quantitativas foram obtidas a partir da aplicaÃÃo de um questionÃrio respondido por 63 agricultores familiares de um universo de 164 projetos Mandalla relacionados na Secretaria de Desenvolvimento AgrÃrio em 2012. As qualitativas foram coletadas atravÃs de um roteiro semiestruturado aplicado 8 agricultores participantes do projeto, a 1 agente de assistÃncia tÃcnica e o coordenador. O Projeto Mandalla caracteriza-se como IS ao gerar melhoria de qualidade de vida para a comunidade e apresentar as caracterÃsticas de novidade, intangibilidade, incerteza e onipresenÃa. O projeto evidenciou as fases de problematizaÃÃo, expressÃo de interesse, delineamento e coordenaÃÃo implicando no sucesso da difusÃo da inovaÃÃo social. Os condicionantes de sucesso de Butkevičienė (2009) de aceitaÃÃo cultural, sustentabilidade econÃmica, viabilidade tecnolÃgica, compartilhamento de conhecimento, empreendedorismo individual, capital social, iniciativas bottom-up tambÃm estiveram presentes nessa inovaÃÃo permitindo a proposiÃÃo de um modelo de anÃlise. Em suma, o Projeto Mandalla à uma IS de sucesso e os adotantes percebem a mudanÃa social depois da implantaÃÃo quando consideram ganhos em seguranÃa alimentar, sustentabilidade, e sentimento de prazer no trabalho, alÃm de melhoria na situaÃÃo econÃmica. / The purpose of this work is to analyze the results of the Project Mandalla by the State Government of Cearà from the perspective of social innovation (SI) in the context of semi-arid Northeast Brazil. We used the analytical framework Neumeier (2012) and Butknievice (2010) of the process of social innovation that addresses the stages of diffusion of these new ways of acting and the conditioning factors of a successful implementation, respectively. Currently, the concept of social innovation is often employed in the academic world, but it is still pervasive. In the academic literature there are numerous applications of the term. A systematic review of the literature allowed to delimit these approaches in six areas: political, cultural, territorial, social entrepreneurship and organizational innovation. This study considers the territorial axis as a basis, which considers the SI as Moulaert et al. (2005) as the creation or modification of a product, service or program that changes the status quo of civil society to improve the quality of life of participants as the vision of territorial axis. To reach that goal, it is held in a pragmatic philosophical concept using a mixed methods approach with a corporate strategy concomitant predominantly qualitative. The quantitative inputs were obtained from a questionnaire answered by 63 farmers from a universe of 164 projects Mandalla listed at the Secretary of Agrarian Development in 2012. Qualitative variables were collected through a semi-structured questionnaire applied 8 farmers participating in the project, the first service agent and coordinator. The Project Mandalla is characterized as SI to generate better quality of life for the community and present the characteristics of novelty, intangibility, uncertainty and ubiquity. The project showed the phases of questioning, expression of interest, design and coordination involving the successful diffusion of social innovation. The determinants of success of Butkneivcie (2010) of cultural acceptance, economic, technological feasibility, knowledge sharing, individual entrepreneurship, capital, bottom-up initiatives were also present in this innovation allowing the proposition of a model analysis. In short, the Mandala Project is a successful SI and the adopters perceive social change after deployment when considering gains in food security, sustainability, and feeling pleasure in work, besides improving their economic situation.