Thesis (Ph.D. (Social Work)) -- University of Limpopo, 1987 / Refer to document / Human Science Research Council (HSRC) and University of the North

Research studies and commentaries have analyzed the formal mechanisms associated with special education conflict such as the use of mediation and impartial hearings to resolve disputes. However, specific information regarding the management of special education conflict at the school level is in shorter supply. This study addresses special education conflicts between school personnel and parents of children with disabilities to understand better how these conflicts might be managed more successfully. The purpose of this study was to develop recommendations and implications for managing special education conflicts at the school building level. Multi-vocal synthesis methods were used to collect and to analyze data in an iterative process incorporating results from a content analysis of previous research with analysis of interviews with stakeholders having a vested interest in managing special education conflict at the school level (Gersten & Baker, 2000; Ogawa & Malen, 1992). Findings suggest that providing parents with evidence that their child’s needs are being met would pave the way for successful school-based special education conflict management. In conclusion, the participants indicated that conflicts could be avoided or managed successfully if school personnel could provide parents with clear evidence (a) that their child’s IEP was being followed in the classroom; (b) that accommodations were provided; (c) that staff were knowledgeable about providing services in an inclusive environment; (d) that administrators were knowledgeable about special education compliance issues; and (e) that staff would be held accountable for providing an appropriate education and for demonstrating trustworthy behavior. / Ed. D.

Con el crecimiento del e-commerce en el mundo, las personas han optado por solicitar servicios electrónicos con mayor frecuencia, cambiado muchos escenarios al punto de estar presente en las actividades cotidianas de las personas. Esta nueva realidad permite producir nuevos aplicativos móviles, los cuales son cada vez más innovadores y ayudan a los usuarios, quienes obtienen información y servicio en tiempo real. En este contexto, nace el proyecto de negocio House Workers, ante la necesidad de familias que requieren servicios especializados para mantener la comodidad del hogar. Esto será posible con la colaboración de especialistas que brindarán el servicio en plazos mínimos, en función del requerimiento de los usuarios. House Workers brindará mejores ofertas de servicios de electricidad y gasfitería, que serán solicitados mediante el aplicativo móvil que siempre estará comprometido en cumplir su objetivo de facilitar los requerimientos en los rubros mencionados cuando se produzcan accidentes, fallas o defectos, además de brindar el mantenimiento preventivo en forma oportuna y con excelente calidad. La atención se brindará a los usuarios, en tiempo real, será personalizada mediante la plataforma de servicios online, en plazos de 24 horas como máximo, para incrementar los niveles de satisfacción de los usuarios tras constatarse la calidad del servicio recibido. En un principio, House Workers atenderá en el ámbito de Lima Metropolitana, y después el modelo de negocio se expandirá a otros distritos periféricos compatibles con el público objetivo. Asimismo, se planifica la posibilidad futura de llegar a otras ciudades del país. / With the growth of all the e-commerce activities in the world, people have chosen to request electronic services that are becoming more and more widespread, especially with the use of the internet, that its now present in all of our life. With this new scenario, the markets and the general people request mobile applications or “apps” that helps them in their daily life and routines. These apps are getting more customizable and adapting to their customer’s needs, retrieving the requested information and performing the service with no delay in response. In this context, House Worker's business project was born, in the face of the need of families who require specialized services to maintain and increase the comfort of the home. This will be possible with the collaboration of special technicians who will provide the service in short time depending on the needs of the users. House Workers will provide better offers of electricity and plumbing services, which will be requested through the mobile application that will always be committed to providing the best service and fulfilling its objective of providing to families all the help they need regarding the malfunction with their home appliances, electric connections, or some trouble with their pipes. In addition to providing preventive maintenance in due time. Initially, the service will be provided only at Lima Metropolitana, nevertheless we will plan to expand to the other peripheral districts compatible with our target audience and we project the possibility to reach other cities of the country. / Trabajo de investigación