The poor quality and fragmented state of international statistics for the hospitality and tourism sector lead international organizations like the World Tourism Organization (WTO), Organization of Economic Cooperation and Development (OECD) and the United Nations to develop and recognize a universally acceptable framework of tourism statistics. These efforts culminated into the development of the Tourism Satellite Accounts (TSA), the very first sector specific Satellite System of Accounts approved by the United Nations. The WTO has since made numerous efforts to promote the implementation of the TSA, more so in the developing countries. While the process is gaining momentum, the implementation of the entire TSA framework is a tedious procedure requiring a high level of financial and non-financial resources. This paradox, of scarce resources required for TSA implementation in developing countries that are in most need of its benefits, has been the crucial motivation for this research project. The present study proposes a framework for evaluating the implementation of the TSA so that the process is manageable and is able to economize on various resources required to implement this comprehensive statistical database. Using Tanzania as the case study, this research verifies the proposed framework for evaluating the TSA's implementation. The underlying model for the proposed implementation framework is the Co-alignment principle from the field of Strategic Management. Evidence of existence of the characteristics of Co-alignment model's components is verified, given the particular experience of TSA implementation in Tanzania. The results suggest that the process in Tanzania is currently misaligned and may require reallocation of certain resources to increase the effectiveness of TSA implementation. In context of the Co-alignment principle, there is evidence that the end-user needs have not been explicitly established. There is also a lack of knowledge regarding gaps that exist between the current statistical databases and how the TSA would be able to fill these shortcomings. This is true for both additional datasets required and the much needed improvements in statistical methodology. Furthermore, there is no clear prioritization of implementation tasks, which is contributing to the lack of financial sustainability of the project. There is indication that the allocation of current resources is misaligned with the requirements for developing institutional capacity, training, stakeholder support, (particularly with the private sector operators) and building a stable legislative framework to support the entire process. Finally, there are no clear performance monitoring and evaluation criteria to assess the ongoing performance of the implementation process as well as that of the entire statistical database. This is crucial to insure effectiveness of the resource allocation process. The conclusions from these observations have been proposed as recommendations to align the process of TSA implementation in Tanzania with the objective of increasing the efficiency of these ongoing efforts at the Ministry of Natural Resources and Tourism. Furthermore, it has been suggested that the proposed evaluation framework can be used for assessing the effectiveness of implementing any generic national or regional statistical database. / Ph. D.

Vista University is known in South Africa as a historically disadvantaged or black university. It is a multi-campus university (it has eight campuses throughout South Africa) and caters for learners from historically disadvantaged backgrounds. The Department of Mathematics and Statistics holds an annual meeting to coordinate the activities in the department across all eight campuses. Attendance is compulsory for all lecturers from all the campuses. Every year the same problem arises, which is to have examination papers drawn up that will be of a uniform standard across all the campuses. It is a very frustrating task for the compiler of the papers to get contributions from the lecturers that are submitted on time, in the agreed format and of an acceptable standard. During the 2000 meeting it was unanimously agreed that the long-term solution to the problem would be a database of questions in the agreed format and of an acceptable standard. Because the lecturers are spread over South Africa, this database must be available through Vista’s Intranet. The development of such a product would involve a great deal of time and energy, and the most important question to ask is whether the lecturers would use the product. The solution is to design a prototype of the product: a database with a Web-based portal populated with a sample of questions. The usability of such a database must be determined to ensure the effectiveness of the final product. The aim of this study is, after a prototype of a Web-based Statistical Data and Story Library in the South African Context (in future referred to as SSS) has been implemented, to determine the usability of the product. Copyright 2001, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. Please cite as follows: Basson, EM 2001, The usability of a computer-based Statistics Data and Story Library in the South African context, MEd dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-02042002-094953 / > / Thesis (MEd)--University of Pretoria, 2001. / Curriculum Studies / MEd / Unrestricted