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This two years master’s thesis in Library and Information Sciences aims to investigate and put the services of 118100 Svar På Allt (SPA, an SMS mobile question and answer service) and Fråga biblioteket (FB, a library operated e-mail reference service) into the context of the reference encounter. Questions sent to SPA and their subsequent answers are analysed, and part of these questions are forwarded to FB for comparative studies. Both of the formats are compared to the reference encounter as a whole. The framing of the question originates in the assumption that there may be a need for further negotiation of the questions submitted to the aforementioned formats. Do SPA and FB constitute formats different enough from the reference encounter to imply that the question at hand already has gone through the apropiate negotiations? These compressed and asynchronous reference services are not only compared to the synchronous reference, but are also examined as reference services in their own right. How does the e-mail reference and the SMS services fare against each other and the “regular” reference encounter? Findings in the analysis are subjected to appliable INSU theories, especially Robert S. Taylors thoughts on question negotitation and Nicholas Belkins et al regarding anomalous states of knowledge. Further major contributors are Marie L. Radford concerning the reference encounter and Reijo Savolainen on everyday information practices. The study found several occasions where a personal, or at least synchronous, reference encounter would have been decidedly more helpful than that of the electronic services. However, the larger majority of the questions analysed turned out to be completed in formulation for the compressed, asynchronous format. The e-mails of FB can to some extent work as an intermediary service since it is more allowing lengthwise than SPA and gives more of an opportunity to redirect towards more exhaustive sources.

Denna uppsats presenterar olika språkliga företeelser som förekommer i SMS på ryska och diskuterar tänkbara tolkningar och förklaringar. Bland annat presenteras exempel på olika metoder att komprimera språket, t.ex. utelämnade mellanslag, utelämnade skiljetecken, förkortningar av ord och satser. Vidare presenteras och kommenteras olika observerade metoder att transkribera ryska till det latinska alfabetet. Därefter ges exempel på lekfullhet och formexperiment av olika slag. Hit hör bl.a. användning av s.k. smileys, lek med ord och stil, inblandning av andra språk. Sedan diskuteras förekomsten av stavfel och tänkbara orsaker till dessa. Detta följs av en jämförelse mellan rysk telegramstil och SMS på ryska. Slutligen görs en snabb överblick i hur SMS-språket passar in i ett historiskt sammanhang och faktorer som kan påverka dess utveckling inom den närmaste framtiden.   Studien bygger på 59788 SMS som samlades in i Moskva i maj 2010.   Nyckelord: #a Ryska språket #x SMS (textmeddelanden) #2 sao