The increased use of automated systems in the public sector has led to two types of processes, fully automated decision making and humans making decisions assisted by automated decision support systems (ADSS). While having a human in the loop is often motivated by having them act as a “safeguard” for imperfect automated systems, humans themselves are not perfect decision makers. Automation bias, a tendency to agree with the recommendations of automated systems even when they are wrong, is one problem facing humans using ADSS. Mainly found in monitoring tasks such as autopilots, it has also been studied in clinical decision support systems. The aim of this systematic review is to investigate whether automation bias poses a risk for ADSS in the public sector, and to identify possible moderators. Thirteen studies were included. By doing a narrative synthesis of the included studies I found mixed results for the existence of automation bias. While there is a lack of strong evidence for automation bias, even low levels could result in consequences for the public sector as these are decisions that impact citizens' everyday life. A number of moderators are identified and suggestions for system designers are made. / En ökning av automatiserade system inom offentlig sektor har lett till två typer av processer, helt automatiserade beslut och människor som tar beslut stödda av automatiserade beslutsstöd. Att ha en människa i processen är ofta motiverat av att använda dem som ett skydd mot bristfälliga automatiserade system, men människor är i sig själva inte perfekta beslutstagare. Automation bias, en tendens att följa rekommendationer från automatiserade system även när de är inkorrekta, är ett problem för människor som använder automatiserade system. Det har främst studerats i autopiloter, men också i kliniska beslutsstöd. Syftet med denna systematiska litteraturöversikt var att undersöka om automation bias är en risk för automatiserade beslutsstöd i offentlig sektor, och att identifiera möjliga moderatorer. Tretton studier inkluderades. Genom att genomföra en narrativ syntes fann jag blandade slutsatser gällande automation bias. Samtidigt som det finns begränsade starka bevis för automation bias, kan även de nivåerna resultera i konsekvenser för offentlig sektor då de tar beslut som påverkar befolkningens vardag. Ett antal moderatorer identifierades och förslag till systemdesigners presenteras.

The public sector needs the capacity for continual improvement and innovation. Cybersecurity threats against U.S. federal civilian agencies and national critical infrastructure stand out as a major problem area requiring agile and timely responses. Moreover, curbing ransomware attacks directed towards uniquely vulnerable domains, such as healthcare, education, and local government poses a particularly vexing policy challenge for government leaders. In three discrete essays, this dissertation examines management theories applied to the public sector and cybersecurity. The first two essays investigate a public management approach for improvement and innovation based on dynamic capabilities - that is, the organizational capacity to observe, understand, learn, and react in a transformational manner. The first essay of this dissertation presents a systematic literature review of empirical research on dynamic capabilities in the public sector which indicates clear benefits from the employment of dynamic capabilities through impacts on organizational capabilities, innovation, organizational change, operational performance, and public value. Building upon that literature review, the second essay of this dissertation applies archival data research and first-person interviews to examine the pivotal role played by dynamic capabilities in facilitating the generation and deployment of innovative cybersecurity approaches among the federal civilian agencies. This novel research identified and categorized dynamic capabilities in action and assessed their operational influence, specifically inter- and intra-agency collaboration, strategic planning, governance, and signature processes. The third essay of this dissertation was the first-ever documented system dynamics model of the ransomware ecosystem to understand incident trend patterns and provide insight into policy decisions. Simulation showed improvement by mandating incident reporting, reducing reporting delays, and strengthening passive defenses, but unexpectedly not by capping ransom payments. / Doctor of Philosophy / The public sector needs the capacity for continual improvement and innovation. Cybersecurity threats against U.S. federal civilian agencies and national critical infrastructure stand out as a major problem area requiring agile and timely responses. Moreover, curbing ransomware attacks directed towards uniquely vulnerable domains, such as healthcare, education, and local government poses a particularly vexing policy challenge for government leaders. In three discrete essays, this dissertation examines management theories applied to the public sector and cybersecurity. The first two essays investigate a public management approach for improvement and innovation based on dynamic capabilities - that is, the organizational capacity to observe, understand, learn, and react in a transformational manner. This dissertation first presents a review of prior research on dynamic capabilities in the public sector which indicates clear operational benefits. In the following essay, this dissertation examines the pivotal role played by dynamic capabilities in facilitating the generation and deployment of innovative cybersecurity approaches among the federal civilian agencies. The third essay of this dissertation highlights the simulation of the ransomware ecosystem to better understand incident trend patterns and provide insight into policy decisions such mandatory reporting requirements and defensive measures.

<p>Syftet med detta arbete är att försöka ta reda på vilka egenskaper som framtidens ledare kommer att behöva inom den kommunala sektorn, men också om det finns eventuella förutsättningar som måste förändras för framtidens ledare. Tio intervjuer genomfördes med personer på ledande positioner inom fyra kommuner i Mellansverige. Utifrån detta sammanställdes intervjumaterialet, och ur detta framkom tre övergripande huvudområden organisation, egenskaper och framtid som sen utmynnade i ett antal ledord. Mot dessa tolkades teorier i ett försök att koppla de till det framtida ledarskapet. Slutsatsen är att det inte finns bara en teori att förhålla sig till, utan det gäller att kunna hantera kontexten och förutsättningarna, och utifrån den kunna anpassa sig. Ett transformativt synsätt kring ledarskap kan vara ett sätt att lyckas i framtiden.</p>

Leadership can improve the quality of work through motivation or degrade work through pressure. Leadership effectiveness depends on style and work environment. Differences in work environment may create challenges for leaders transitioning from private to public organizations. The purpose of this quantitative correlational study was to examine the relationship between leadership styles and ease of transition from private to public organizations. The study included the full-range leadership model as the theoretical foundation. Seventy-seven public sector employees in Ontario, Canada, participated in a survey to measure leadership style and effectiveness of transition from private to public sector. Results of multiple linear regression analysis indicated that only the transactional leadership style had a significant positive relationship with the ease of transition from private to public sector. The study indicated that ease of transition of leaders moving from the private to the public sector would be higher for leaders who practice the transactional style of leadership more frequently. The results of this study might effect positive social change for public sector organizations in improving their hiring, orientation, and training of leaders transitioning from the private sector, resulting in better led and more effective public organizations. The result of this study could also positively affect leaders by providing a better understanding about how their styles might help or hinder their transition from the private sector, and enable them to succeed after their transition to the public sector.

The existing research into corporate entrepreneurship is based upon experiences in the private sector. Reforms of public sectors throughout the western world are focussing on entrepreneurial practices as part of a program to align public sector management practices with those of the private sector.This research concentrates on corporate entrepreneurship in the public sector and specifically addresses opportunities for the emergence of corporate entrepreneurship in Government Business Enterprises (“GBEs”).The literature assumes that entrepreneurial practices in the private sector may be foisted upon the public sector. The paper proposes that corporate entrepreneurship in the public sector is the result of different influencing factors and involves different processes from its private sector counterpart.Building on private sector research this research examines those factors that stimulate and constrain corporate entrepreneurship in the public sector. It addresses the extent to which the influences of factors that stimulate corporate entrepreneurship in the private sector are replicated in GBEs. This analysis generates a model that is founded on:1. Three research propositions that concern the correlation between those factors that foster corporate entrepreneurship in the private sector and those applicable to GBEs. They also address the preponderance of those facilitating factors in corporatised and non-corporatised GBEs; and2. An investigation into the manner in which the facilitating factors influence opportunities for the emergence of corporate entrepreneurship and the extent of that potential emergence. The presence or absence of factors that stimulate or constrain corporate entrepreneurship, however, does not explain its occurrence or absence. Public sector organisations which ensure that the influence of those factors that facilitate corporate entrepreneurship outweigh the influence of the inhibiting factors are more likely to be ready and able to react to opportunities to create value by adopting entrepreneurial processes. This is the basis of a Model that is developed and refined during the course of the paper.The Research Propositions were tested by a survey of 322 publicly urban water businesses located throughout Australia. The Model was illuminated and enhanced by considering case studies from twelve urban water businesses. The literature demonstrates that reforms to the public sector since the late 1970’s have created opportunities for corporate entrepreneurship. The literature also reveals that entrepreneurship is a strategic phenomenon. This paper demonstrates that the environment within which corporate entrepreneurship may occur is influenced by the organisation’s existence within either the public or the private sector and, within the public sector, the environmental and operating features of the entity as either a corporatised GBE, a non-corporatised GBE or other structure.

<p>This thesis presents an implementation study on the handling of electronic identification in three public authorities in Sweden. Electronic identification is a complex but very topical policy domain, largely tied to the general policy aspirations of e-government development. Theories on policy action, logic of appropriateness, garbage cans, and the dialectics of institutions and technology are used. The result highlights that the policy process of electronic identification in the three studied authorities could not be adequately explained from a traditional policy-implementation dichotomy. The action imperative to develop e-services is very strong and explains why and how electronic identification has been developed within the three authorities. The three authorities have very different institutional capacity to implement e-services with electronic identification. The available technology on electronic identification is inscribed with certain logics of appropriateness, that doesn’t sit equally easy with the administrative logics of appropriateness in all three authorities.</p>

Syftet med detta arbete är att försöka ta reda på vilka egenskaper som framtidens ledare kommer att behöva inom den kommunala sektorn, men också om det finns eventuella förutsättningar som måste förändras för framtidens ledare. Tio intervjuer genomfördes med personer på ledande positioner inom fyra kommuner i Mellansverige. Utifrån detta sammanställdes intervjumaterialet, och ur detta framkom tre övergripande huvudområden organisation, egenskaper och framtid som sen utmynnade i ett antal ledord. Mot dessa tolkades teorier i ett försök att koppla de till det framtida ledarskapet. Slutsatsen är att det inte finns bara en teori att förhålla sig till, utan det gäller att kunna hantera kontexten och förutsättningarna, och utifrån den kunna anpassa sig. Ett transformativt synsätt kring ledarskap kan vara ett sätt att lyckas i framtiden.

This thesis presents an implementation study on the handling of electronic identification in three public authorities in Sweden. Electronic identification is a complex but very topical policy domain, largely tied to the general policy aspirations of e-government development. Theories on policy action, logic of appropriateness, garbage cans, and the dialectics of institutions and technology are used. The result highlights that the policy process of electronic identification in the three studied authorities could not be adequately explained from a traditional policy-implementation dichotomy. The action imperative to develop e-services is very strong and explains why and how electronic identification has been developed within the three authorities. The three authorities have very different institutional capacity to implement e-services with electronic identification. The available technology on electronic identification is inscribed with certain logics of appropriateness, that doesn’t sit equally easy with the administrative logics of appropriateness in all three authorities.

The existing research into corporate entrepreneurship is based upon experiences in the private sector. Reforms of public sectors throughout the western world are focussing on entrepreneurial practices as part of a program to align public sector management practices with those of the private sector.This research concentrates on corporate entrepreneurship in the public sector and specifically addresses opportunities for the emergence of corporate entrepreneurship in Government Business Enterprises (“GBEs”).The literature assumes that entrepreneurial practices in the private sector may be foisted upon the public sector. The paper proposes that corporate entrepreneurship in the public sector is the result of different influencing factors and involves different processes from its private sector counterpart.Building on private sector research this research examines those factors that stimulate and constrain corporate entrepreneurship in the public sector. It addresses the extent to which the influences of factors that stimulate corporate entrepreneurship in the private sector are replicated in GBEs. This analysis generates a model that is founded on:1. Three research propositions that concern the correlation between those factors that foster corporate entrepreneurship in the private sector and those applicable to GBEs. They also address the preponderance of those facilitating factors in corporatised and non-corporatised GBEs; and2. An investigation into the manner in which the facilitating factors influence opportunities for the emergence of corporate entrepreneurship and the extent of that potential emergence. The presence or absence of factors that stimulate or constrain corporate entrepreneurship, however, does not explain its occurrence or absence. Public sector organisations which ensure that the influence of those factors that facilitate corporate entrepreneurship outweigh the influence of the inhibiting factors are more likely to be ready and able to react to opportunities to create value by adopting entrepreneurial processes. This is the basis of a Model that is developed and refined during the course of the paper.The Research Propositions were tested by a survey of 322 publicly urban water businesses located throughout Australia. The Model was illuminated and enhanced by considering case studies from twelve urban water businesses. The literature demonstrates that reforms to the public sector since the late 1970’s have created opportunities for corporate entrepreneurship. The literature also reveals that entrepreneurship is a strategic phenomenon. This paper demonstrates that the environment within which corporate entrepreneurship may occur is influenced by the organisation’s existence within either the public or the private sector and, within the public sector, the environmental and operating features of the entity as either a corporatised GBE, a non-corporatised GBE or other structure.

The existing research into corporate entrepreneurship is based upon experiences in the private sector. Reforms of public sectors throughout the western world are focussing on entrepreneurial practices as part of a program to align public sector management practices with those of the private sector.This research concentrates on corporate entrepreneurship in the public sector and specifically addresses opportunities for the emergence of corporate entrepreneurship in Government Business Enterprises (“GBEs”).The literature assumes that entrepreneurial practices in the private sector may be foisted upon the public sector. The paper proposes that corporate entrepreneurship in the public sector is the result of different influencing factors and involves different processes from its private sector counterpart.Building on private sector research this research examines those factors that stimulate and constrain corporate entrepreneurship in the public sector. It addresses the extent to which the influences of factors that stimulate corporate entrepreneurship in the private sector are replicated in GBEs. This analysis generates a model that is founded on:1. Three research propositions that concern the correlation between those factors that foster corporate entrepreneurship in the private sector and those applicable to GBEs. They also address the preponderance of those facilitating factors in corporatised and non-corporatised GBEs; and2. An investigation into the manner in which the facilitating factors influence opportunities for the emergence of corporate entrepreneurship and the extent of that potential emergence. The presence or absence of factors that stimulate or constrain corporate entrepreneurship, however, does not explain its occurrence or absence. Public sector organisations which ensure that the influence of those factors that facilitate corporate entrepreneurship outweigh the influence of the inhibiting factors are more likely to be ready and able to react to opportunities to create value by adopting entrepreneurial processes. This is the basis of a Model that is developed and refined during the course of the paper.The Research Propositions were tested by a survey of 322 publicly urban water businesses located throughout Australia. The Model was illuminated and enhanced by considering case studies from twelve urban water businesses. The literature demonstrates that reforms to the public sector since the late 1970’s have created opportunities for corporate entrepreneurship. The literature also reveals that entrepreneurship is a strategic phenomenon. This paper demonstrates that the environment within which corporate entrepreneurship may occur is influenced by the organisation’s existence within either the public or the private sector and, within the public sector, the environmental and operating features of the entity as either a corporatised GBE, a non-corporatised GBE or other structure.