A successful Customer Relationships Management (CRM) implementation helps organisations to obtain competitive advantages over others by improving customer satisfaction and loyalty, increasing revenue and reducing operating costs. Effective CRM implementation has become more and more important owing to the huge percentage of failures that occur. This year, organisations are expected to spend about $13billion on implementing CRM. While a significant amount of research has been conducted into CRM implementations, particularly with respect to Critical Success Factors (CSFs), only a minority of the implementations have been successful. Culture plays a major role in CRM implementation. It is ranked one of the top three factors involved in CRM's CSFs. Culture, therefore, become significant issues when planning to implement CRM within the developing countries, such as the Kingdom of Saudi Arabia (KSA) due to its existing cultural differences. Very limited research into CSFs for CRM implementation in the KSA exists. This research, therefore, focuses on identifying the CSFs and their interrelationships for CRM implementation in the KSA with the ultimate aim of developing an integrated model that includes these factors and their interrelationships to support effective implementation of CRM solutions within the private sector of the KSA from both organisations' and customers' perspectives. It adopts an integrated mix of case study and Grounded Theory as a research strategy. Data was collected through semi-structured interviews and documentation, which was then analysed using Grounded Theory data analysis. The findings showed that adoption of CRM in the KSA revealed some additional CSFs to those found within other studies, such as customer culture and the country's policies and procedures. The interrelationships between the CSFs of CRM were identified and shown to be vital for successful CRM implementation. The results identified the relationships between CRM's CSFs and their key development stages. The findings were interpreted by using Institutional Theory. It was found that implementing a CRM solution as a response to institutional isomorphism pressures could lead to a conflict and mismatch of institutional logics among customers and CRM solutions. Organisations subjected to these pressures implemented CRM without the advantage of a cost-benefit analysis. This increased the failure of CRM adoption. This research makes six major contributions. Firstly, a theoretical contribution was made by applying Institutional Theory to enrich the understanding and interpretation of the research's findings. This provided useful insight into the main factors that affect the adoption of CRM and extended the line of research on the use of this theory to study Information Systems (IS) in organisations. Secondly, the development of the research model presented the CSFs that affected the adoption of CRM solutions and their interrelationships from both the organisations and customers' perspectives within KSA. Thirdly, the research identified thirty-one cause-and-effect relationships between CSFs that need to occur in a dependency mode for the success of CRM implementation. Fourthly, it identified that each CSF needs to be executed in certain stages during the CRM's development life cycle. Fifthly, this research provides organisations within the private sector in the KSA (those that intend to implement CRM solutions) with an extensive way of thinking about its CRM implementation. Finally, this research is one part of the very limited research focusing on the implementation of CRM solutions within the private sector in the KSA.

The aim of the Master's thesis is to analyze the growing interest of the global economic system centers in the region of developing countries in sub-Saharan Africa with the account on weakening position of the West in relation to this region. The thesis will be structured into two sections. The first part will focus on the relationship between the West and countries of the African continent and the circumstances allowing not only the access of new challengers, but also alternative development models. In this respect the thesis will use the theoretical works of Adrian Leftwich and Claus Offe dealing with the issues of democratization and economic development and their mutual incompatibility. The second part of the thesis will analyze relations with these emerging, non-western power centers and their alternative development models. The research question of the thesis is formulated whether these alternative centers of the global economic system in the region of sub-Saharan Africa propagate their own conception of development models, with proclaimed respect for local conditions, as a challenger to the Western concept of development policy. The hypothesis assumes a certain degree of autonomy in case of developing countries in choosing "their" partner center. These centers are forced to offer certain...

If democratic society is to avert the dire straits that may come from decreasing levels of political participation and civic engagement, all potential explanatory factors must be explored. The purpose of this paper is to i) elucidate how the modeling and self-efficacy mechanisms of social learning theory affect individuals’ decisions to participate politically or not, and ii) assess the applicability of the relatively unutilized social learning theory in studies on political socialization and participation, respectively. By conducting a study composed of life history interviews, the paper aims to contribute to the research field by providing new explanations on how and why participatory behavior occurs in individuals, potentially filling a research gap by using and developing the previously unutilized social learning theory. The study finds that the proposed social learning theory mechanisms appear to have some explanatory power in the context of individuals’ political participation and asserts that social learning theory may very well be applicable in similar future studies as a complement to other explanatory factors.