In today's society, it is of great interest to constantly streamline and improve yourorganization for the better. How to do this, however, is not obvious and there are usually anumber of solutions, ideas and recipes that claim to solve various problems. When we in Sweden in the 90's started to focus more and more on quality - with the quality movement that started in the western world called TQM (total quality management) - both regarding the produce of our goods and services as well as how we organize ourselves, we think it isinteresting to study how managers themselves experience these organizational changes. The study is based on Rövik's theories of administrative reforms. The analysis of the empirics was conducted through the two perspectives that are presented by Rövik; the symbolic perspective and the tool perspective. TQM is represented in this study by Self-Control, Quality Certification and Click and Collect. The purpose of this study is to examine how store managers in the food industry themselves view TQM reforms that they have been involved in and if any of these recipes are loosely linked. The study uses a qualitative research strategy by interviewing a total of three respondents from both Coop and Ica. The respondents' reasoning could most easily be understood from a symbolic perspective, and the results also showed a difference in freedom of action and loosely linked recipes. Coop tends to loosely link these recipes to a greater extent compared to Ica. Nevertheless, both Self-Control as well as the Quality Certification can be best understood with a symbolic perspective as they, quite forcefully, offer meaning and legitimacy to organisations, rather than a voluntary solution to a, already defined, quality related issue within the organisations.

The trends for manufacturing organizations are continuously increased customer expectations and demands, together with globalization of both markets and competition. As we are currently approaching the fourth industrial revolution and in order to stay competitive, companies need to adopt technological changes, differentiate themselves and improve their digital maturity. In line with this, Atlas Copco Secoroc, a Swedish manufacturing company of mining equipment and tools, has shared a divisional vision stating that they will embrace the Internet of Things and introduce some of the latest technological and digital trends. This in turn, sets some requirements on a functional traceability system. This research investigates how traceability could be improved throughout Atlas Copco Secoroc’s production chain and manufacturing processes. This research is based on an empirical study consisting of observations and interviews, all conducted at the company Atlas Copco Secoroc in Fagersta, Sweden, as well as a coherent and iterative literature review. The results emphasize the importance of understanding the overall need, clearly defining a traceability strategy and setting a suitable target level. It is vital to acquire knowledge regarding the subject and to first focus on securing the internal traceability and then expand to cover the entire supply chain. Furthermore, the findings highlight existing shortcomings, present material and recommendations that should be taken into consideration before advancing further and in-dicate the synergies with total quality management. Moreover, the master thesis resulted in concrete actions regarding how Atlas Copco Secoroc can enhance traceability within their manufacturing processes. Due to confidential information these recommendations are shown to Atlas Copco only and are not included in the published master thesis. / Trenderna för tillverkande företag är ständigt ökade kundkrav och förväntningar, tillsammans med globalisering av både marknader och konkurrens. För att vara fortsatt konkurrenskraftig när vi nu närmar oss den fjärde industrirevolutionen måste företagen adaptera tekniska förändringar, differentiera sig och förbättra den digitala mognaden. I linje med detta har Atlas Copco Secoroc, ett svenskt industriföretag som tillverkar gruvutrustning och verktyg, delat en divis-ionsvision som säger att de kommer att omfamna Internet of Things och introducera några av de senaste tekniska och digitala trenderna. Detta ställer i sin tur vissa krav på ett funktionellt spårbarhetssystem. Denna studie undersöker hur spårbarheten kan förbättras genom Atlas Copco Secorocs produktionskedja och tillhörande tillverkningsprocesser. Detta examensarbete baseras på en empirisk studie utförd hos Atlas Copco Secoroc i Fagersta. Studien bestod av ingående observationer och intervjuer samt en kontinuerlig och iterativ litteraturstudie. Resultaten betonar vikten av att förstå det övergripande behovet, tydligt definiera en spårbarhetsstrategi och sätta en lämplig spårbarhetsnivå. Det är viktigt att förvärva kunskap om ämnet och att först fokusera på att säkra den interna spårbarheten innan arbetet avser täcka hela försörjningskedjan. Vidare lyfter resultaten fram befintliga brister, material och rekommendationer som bör beaktas innan en vidareutveckling kan ske. Studien presenterar även synergierna till konceptet total kvalitetsledning.Slutligen, studien har resulterat i konkreta åtgärder avseende hur Atlas Copco Secoroc kan för-bättra spårbarheten inom sina tillverkningsprocesser. På grund av konfidentiell information presenteras dessa rekommendationer endast för Atlas Copco och ingår inte i det publicerade examensarbetet.