Most of recent studies indicate that people are negatively predisposed toward utilizing autonomous systems. These findings highlight the necessity of conducting research to better understand the evolution of trust between humans and growing autonomous technologies such as self-driving cars (SDC). This research therefore presents a new approach for real-time trust measurement between passengers and SDCs. We utilized a new structured data collection approach along with a virtual reality (VR) SDC simulator to understand how various autonomous driving scenarios can increase or decrease human trust and how trust can be re-built in the case of incidental failures. To verify our methodology, we designed and conducted an empirical experiment on 50 human subjects. The results of this experiment indicated that most subjects could rebuild trust during a reasonable timeframe after the system demonstrated faulty behavior. Furthermore, we discovered that the cultural background and past trust-related experiences of the subjects affect how they lose or regain their trust in SDCs. Our analysis showed that this model is highly effective for collecting real-time data from human subjects and lays the foundation for more-involved future research in the domain of human trust and autonomous driving. / Includes bibliography. / Thesis (M.S.)--Florida Atlantic University, 2018. / FAU Electronic Theses and Dissertations Collection

Zhang Jianxin. / Thesis (M.Phil.)--Chinese University of Hong Kong, 1990. / Abstract --- p.2 / Chapter Chapter One --- An General Introduction To The Study --- p.3 / Chapter Chapter Two --- An Interpersonal Trusting Behavior Scale (ITBS) --- p.21 / Chapter Part One --- Introduction --- p.21 / Chapter Part Two --- Procedure and Methods --- p.26 / Chapter Part Three --- Results --- p.31 / Chapter Part Four --- Discussion --- p.35 / Chapter Chapter Three --- A Model for Interpersonal Trusting Behavior --- p.39 / Chapter Part One --- Introduction --- p.39 / Chapter Part Two --- "Questionnaire, Subjects and Procedure" --- p.46 / Chapter Part Three --- Results --- p.49 / Chapter Part Four --- Discussion --- p.57 / Chapter Chapter Four --- Cross-Cultural Comparisons of Interpersonal Trust --- p.67 / Chapter Part One --- Introduction --- p.67 / Chapter Part Two --- Subjects and Procedure --- p.73 / Chapter Part Three --- Results --- p.75 / Chapter Part Four --- Discussion --- p.80 / Chapter Chapter Five --- General Conclusions --- p.89 / Reference --- p.93 / Tables --- p.102 / Figures --- p.128 / Chapter Appendix A --- Interpersonal Trusting Behavior Scale (ITBS) --- p.132 / Chapter Appendix B --- Trusting Behavior Model Questionnaire (TBMQ) --- p.138 / Chapter Appendix C --- "Process of Transposition From the ""Situational Data"" Into the ""General Data""" --- p.146

by Zhang Jianxin. / Thesis (Ph.D.)--Chinese University of Hong Kong, 1997. / Includes bibliographical references (p. 94-100). / Electronic reproduction. Hong Kong : Chinese University of Hong Kong, [2012] System requirements: Adobe Acrobat Reader. Available via World Wide Web. / Mode of access: World Wide Web.

Li, Chau Wan. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2007. / Includes bibliographical references (leaves 53-57). / Abstracts in English and Chinese. / Chapter CHAPTER ONE: --- Introduction --- p.1 / Coaching and Mentoring --- p.3 / Coaching in Organizations --- p.9 / Development of a Coaching Relationship --- p.12 / Hypotheses --- p.17 / Chapter CHAPTER TWO: --- Method --- p.20 / Participants --- p.20 / Measures --- p.20 / Chapter CHAPTER THREE: --- Results --- p.27 / Analysis Overview --- p.27 / Analysis Results --- p.30 / Chapter CHAPTER FOUR: --- Discussion --- p.44 / Managers and Coaching --- p.44 / Implications to Research and Practice --- p.46 / Limitation and Future Research --- p.49 / Conclusion --- p.51 / REFERENCES --- p.53

Regardless of the popularity of B2C e-commerce, trust is a main barrier impeding success of online shopping. In fact, a lack of trust discourages consumers from making purchases over the Internet. Previous research was set out to address this issue; however, the findings were benefited by academia rather than by e-vendors, and this becomes the gap in this topic. This research was aimed to develop guideline to foster consumer trust and purchase intention to shop online for e-vendors. It was achieved by using mixed methods: quantitative and qualitative studies. In the quantitative study, an online survey was created as an instrument for capturing attitude of consumers related to trust in B2C e-commerce in a global scale. The survey data was then collated and analysed with structural equation modelling (SEM). The findings from the quantitative study were subsequently confirmed with the qualitative study, which was accomplished by conducting focus group analysis. Interpretive analysis was used to analyse the data captured from the focus groups. Also, new findings were identified in this study to further enhance consumer trust. By comparing the findings from both quantitative and qualitative studies, contribution of this research is to enable e-vendors to foster trust in B2C e-commerce based on three aspects: e-vendor's elements, affiliating parties and e-vendor's record. For e-vendor's elements, this research identifies that privacy should be provided to consumers; secure transactions, secure servers and sophisticated authentication systems should be supported; e-commerce websites should be well-designed; consumers' request should be honoured; privacy statements, trusted seals and return policies should be made available on e-commerce websites; online communities should be incorporated; proof of real business should be easily identified; and, e-vendors should establish good communication with their potential customers. For affiliating parties, this research finds that e-vendors should associate with financial intermediaries and trusted third parties to further gain trust from consumers. Finally, for e-vendor's record, this researc h reveals that e-vendors should maintain good relationships with their customers in order to build good business records that potentially encourage more consumers to make purchases with them. In addition, the contribution to the body of knowledge from this research is a new direction of how to address trust issues in B2C e-commerce, which can be further explored in the future.

Thesis (Ph. D.)--Georgia State University, 2007. / Title from file title page. James Boles, committee chair; Barry Babin, Danny Bellenger, Naveen Donthu, committee members. Electronic text (163 p. : ill.) : digital, PDF file. Description based on contents viewed Dec. 14, 2007. Includes bibliographical references.

This study discusses how the online encyclopedia, Wikipedia, which adopts an open source model, affects its readers¡¦ trust and related behaviors. The open editing format that every internet users can be an editor on the Wikipeidia arouse contiguous criticism for the knowledge accuracy and authority. The purpose of this research is to study the attitudes and usage intention of general Internet users for an online encyclopedia such as Wikipedia. We integrate trust, technology acceptance model (TAM), and content rating as the theory framework. It is of interest to approach why people would adopt Wikipedia as a knowledge resource and how they trust in it. In addition, we add the content rating as a moderator in the research model in order to verify whether the rating system on the Wikipedia would enhance trust or usage intention for readers. This study proposes a quasi-experiment with college students as the subjects. Those students have to complete a task before they answer a questionnaire that is to reflect their attitudes and usage intention for the Wikipedia. After the statistic analysis and research discussion, we are able to verify the proposed theory framework and provide the interpretation for the results. The results show that there are relationships between trust and TAM. Among the constructs, the Perceved Usefulness has more direct influence toward use intention. This appears people would consider the Perceved Usefulness for first important element judging for adopting Wikipedia or not. The content rating of Wikipedia would effectively moderate the relatonships between trust and use intention. When the content rating situation exists, readers of Wikipedia would increase their intention through trust of Wikipedia. For the managerial implication, the research findings can provide a reason why internet users trust the web site and how they will use it. The web site designers or operators should emphasize on enhancing features that would improve its accountability and credibility.

The argument presented here is that individual trust acts facilitate mutual exchange and are, therefore, the ground for the creation, elaboration and sustainability of organisations; specifically, democratic, educational organisations within Canada. The researcher assembles a composite definition of trust, which informs an analysis of themes found in the literature on both leadership and trust. The author argues three propositions based on trust to support the conclusion that trust determines follower receptivity to diverse leader behaviours. Proposition 1 is that, trust and leadership require the free participation of agents. The degree to which agents perceive themselves as free with respect to their interests is a measure of the utility of trust. Proposition 2 that, trust and leadership are relational phenomena necessary for the creation and sustainability of organisations: trust is causative in this regard than is leadership. Proposition 3 is that, the objects of trust and leadership may be concrete as in trust of another person or abstract as in trust in an institution (i.e., in a democracy). Trust is a paradox since the institutionalization of distrust is required for its function. This distrust takes the form of laws, sanctions, customs and norms. Trust is defined by the researcher as a particular item of experience or reality; specifically, the expectation that one will be treated justly in exchanges with others. To trust means to make oneself vulnerable for the purpose of entering into such exchanges, expressly or through an act of law.

A nurse-manager relationship plays a key role in a nurse’s practice environment. A nurse’s trust in one’s manager is the foundation for a supportive nurse-manager relationship and has crucial bearing upon the professional and personal lives of the nurse. However due to health care restructuring, nurses expressed little trust towards their leaders. To develop and implement strategies to help build healthy nurse-manager relationships, research is needed to more fully understand the factors that establish and enhance a nurse’s trust in one’s manager. This study tested a theoretical model that examined potential individual, managerial, relational and environmental attributes that impact a nurse’s degree of managerial trust. Employing a cross-sectional, descriptive design, a self-administered survey was completed by a random sample of 342 Registered Nurses employed in Ontario emergency departments. Structural equation modeling techniques tested and refined the hypothesized model. Final analysis showed adequate fit of data to theoretical model (χ 2 = 78.86, df = 20, SRMR = .02, CFI = .98, RMSEA = .09). In the final model, a manager’s perceived ability, benevolence, integrity and procedural justice had a strong, direct impact on managerial trust. Trust in one’s manager was indirectly influenced by procedural justice and ability as well as a manager’s facilitation of team work, communication accuracy, emotional availability and interaction frequency. Attributes of the individual RN, specifically job tenure and propensity to trust as well as self-determination, access to support and resources and span of control did not affect trust in one’s manager. Study findings suggest that creation and preservation of a nurse’s managerial trust is a complex process affected by manager’s competence and character as well as a fair decision-making process. Education programs that contribute to a manager’s ability, benevolence, integrity and procedural justice may help build and sustain nurses’ trust and healthy nurse-manager relationships.

This research focuses on the role that trust and its component facets - competence, benevolence, openness, reliability and honesty (Tschannen-Moran, 2004) - play in affecting teachers’ inclination to exercise informal leadership. Teachers in the elementary sections of three elite urban independent schools in Ontario nominated colleagues as informal teacher leaders in their schools and a total of nine teachers, who received multiple nominations, were selected for interview. The interviews unexpectedly revealed two distinct experience-based groupings of informal teacher leaders, with the members of the two groups exhibiting distinctive leadership behaviours. Trust was an important factor affecting all of the teacher leaders’ inclination to exercise informal leadership, but the two experience-based groups revealed different patterns of emphasis for the trust facets (for example, the less-experienced leaders highlighted benevolence above all other facets while the more-experienced teachers considered openness to be the most important). The findings have implications for the ways in which schools can promote the exercise of informal leadership.