Förändringstrycket inom den svenska banksektorn har ökat, sedan informationsteknologins intåg på 70-talet. Traditionella arbetssätt utmanas genom nya krav och förväntningar från kunder och omvärlden, vilket indikerar att kontinuerliga förändringar hänförliga till digitalisering är nödvändigt för fortsatt konkurrenskraft och överlevnad. Denna fallstudie undersöker hur anställda på en storbank upplever och förstår förändring och förändringsledning till följd av digitalisering. Semistrukturerade intervjuer genomfördes med anställda i olika befattningar för att analysera deras upplevelser utifrån teorin om meningsskapande. Resultatet visar att det råder en gemensam förståelse att förändring är nödvändig, men att det sker långsamt. Anställda upplever att förändringsledning till stor del sker genom självledarskap, samt att kommunikation och information är centralt för att förstå varför förändringar sker. Banken uppmuntrar till delaktighet, men det förekommer otydlighet i ansvarsfördelningen. Tidigare forskning har i stor utsträckning betraktat förändring och förändringsledning i projektform. Med utgångspunkt i att verksamheten befinner sig i en kontinuerlig förändringsprocess utan ett bestämt slutdatum kan det konstateras att förändringsbenägenhet hos anställda är nödvändig. Slutsatsen är att medarbetare skapar mening och förståelse utifrån förväntningar från ledarhåll som uttrycks i självledarskap. Förståelse för förändring skapas i interaktion med andra individer, och  tydligare respons på delaktighet i förändringar bidrar till bättre förståelse för förändring. / The pressure for change within the Swedish banking sector has increased since the emergence of information technology in the 1970s. Traditional work methods are being challenged by new customer demands and expectations, indicating the necessity of continuous digitalization-driven changes for sustained competitiveness and survival. This case study investigates how employees in a bank perceive and comprehend change and change management resulting from digitalization. Semi-structured interviews were conducted with employees in various positions to analyze their experiences through theory of sensemaking. The findings reveal a shared understanding that change is necessary, although occurring slowly. Employees perceive that change management occurs through self-leadership, and effective communication and information are crucial for comprehending the rationale behind the changes. The bank encourages employee participation, but there are instances of ambiguity in terms of responsibility. Previous research has predominantly focused on change and change management within the context of projects. Considering the business's continuous change process, it can be concluded that employee change propensity is essential. The study concludes that employees derive meaning and understanding based on leadership expectations, which are expressed through self-leadership. Understanding of change is fostered through interactions with others, and a more explicit response to participation in change initiatives contributes to a better understanding of the changes.

Title:” Now I took his child, what will he do with mine?” A qualitative study on threat and violence aimed at social workers within child protective service. Authors:  Emma Andersson and Torbjörn Sjölin. Supervisor:  Peter Hultgren. Assessor: Barzoo Eliassi. Purpose: The purpose of this study is to examine how social workers within child protective service understand and experience threat and violence aimed at them in their profession and how these understandings and experiences affects their well-being. The study will provide an understanding of the subject at hand and can also lead way for new research areas of how to improve the well-being of social workers within this field.   Method: A qualitative approach based on semistructured interviews has been used as method in this study. To collect empirical material seven currently working social workers from three different municipalities in the same region were interviewed. Theory: The theoretical points of this thesis has been Berger and Luckmanns theories about social construction, theory of social cognition and a model produced in the writing of how interaction between experience and understanding affects the well-being. The different theories and approaches has been a valuable tool to analyze the empirical material gathered in the study. Results: The result of this study is divided in different themes based on the purpose of the study. Our results indicate that social worker within child protective service consider threat and violence as occurring within their profession and that this perception has a negative impact on their well-being. Even though social workers consider threat and violence as not acceptable at work and perceive threat as a part of their job they continue to fulfill their obligations at work. The main explanation, found in this study, is that they consider the well-being of children as higher valued than their own.