Thesis (MTech (Design))--Cape Peninsula University of Technology, 2015. / Whether one is fascinated by the night sky as a child, or as a professional astronomer looking back to the beginning of time solving life’s big questions; at some point in our lives we have curiously looked up at the heavens above. The desire to explore the universe has lead us to constructing larger and more advanced telescopes, with the sole focus of observing deeper into the cosmos in an attempt to unravel its secrets. Like with most other technological advances, it has created advanced and technically complex control rooms. Based on a design ethnographic study this thesis will focus on the exploration of the effects of complex interfaces of a control room environment and its users, where one of the leading twenty first century telescopes of its kind, Southern Africa Largest Telescope (SALT), is studied. While the STS framework and policy debates concerning the rapid development and integration of complex human and non-human systems into larger systems become common practice. The design ethnographic study revealed that the operation of the SALT telescope and the research being conducted by the astronomers is clearly hindered by poor control room design. The study identified relationships between the framework and the empirical findings, which was used to frame a design pilot study to determine if further design intervention would have a positive impact on the interaction of a control room system. This project will consist of: a literature review, an ethnographic study and the analysis of the findings, design framing of a pilot study, a design pilot study, and an evaluation of the study. The results from the design pilot study clearly show that the application of a design intervention to a control room environment could potentially impact the space positively and reduced frustration, improve comfort, increased efficiency in the users work practices, and ultimately amplified productivity. Providing an appropriate starting point for the exploration of possible solutions for identified challenges experienced in complex control room environments, more importantly it contributed to narrowing the socio-technical gap, between the mechanical and research departments of a leading international optical telescope, SALT.

Thesis (MTech (Industrial Design))--Cape Peninsula University of Technology, 2016. / Simulators are used for many different purposes, among them physical rehabilitation and the training of differently abled learner-drivers. In South Africa, however, the extent of the latter type of simulators is limited to paraplegic learner-drivers only. The reason is that locally sourcing the necessary equipment to adapt commercial simulators for the training of differently abled learner-drivers presents a problem. The concept of Universal Design stipulates that as many individuals as possible should be able to use a particular product. Consequently, a simulator for differently abled learner-drivers should accommodate as many such persons as possible. However, applying Universal Design in the area of design researched for the present dissertation adds further complexity due to the unique nature of the physical limitations experienced by individuals. A differently abled driver puts an extreme constraint on the design of a product - and becomes a limiting user. Nevertheless, this dissertation adopts a Universal Design approach to investigate the possibility of designing such a simulator in South Africa, as well as its viability. A limiting user was included in the research to represent the bigger differently abled community. Field research was carried out by implementing a Participatory Design process. Furthermore, a team was selected according to a Meta-Design mind-set, including professionals from engineering, clinical psychology and occupational therapy. The leader and researcher was an industrial designer.

D.Phil. / Health and safety (H&S) is still a problem in the construction industry. Both locally in Southern Africa and internationally, the construction industry continues to lag behind other industries in terms of H&S performance. As a result, there has been a considerable amount of research and interest on H&S performance improvement. However, there seems to be little research of note focusing on the role and contribution of construction clients to H&S performance improvement. This research project investigated and modelled H&S performance on the role and contribution of clients to H&S. The primary aim of the research was to model how improved H&S performance could be achieved if clients and/or owners were involved. Literature was reviewed on the status of H&S performance in the construction industry, the significance of the industry and on the current trends in H&S performance improvement. Empirical data was collected through a Delphi study and through a field questionnaire survey. Analysis of results from the Delphi study was done with Microsoft Excel to output descriptive statistics. These descriptive statistics informed on whether the experts had reached consensus. Analysis of results from the field questionnaire was done with EQS version 6.1 and MPlus version 6.0. Both of these are structural equation modelling software. A conceptual client centred H&S performance improvement model was based on the theory developed from literature review findings and the Delphi study. The questionnaire survey was conducted for the purpose of validating the conceptual model. The questionnaire survey was conducted in Gaborone, Botswana and Johannesburg, South Africa. Respondents were asked to report on current construction projects that they were part of as a professional. Respondents were asked to indicate their assessment of client H&S culture, contractor, designer and project H&S performance. Results from the investigation pertained to three broad areas. The first results related to theory on H&S performance and performance improvement. Findings were that H&S performance improvement was unlikely if H&S culture was not improved. Further findings were that clients could provide the needed impetus to improve H&S performance.

The “What” and “Why” in information system development in resource restricted environments is already well covered in literature. However, the “How” to do it still has not been explored. This thesis reports on the development of a locally flavoured participatory user requirements elicitation framework for the development of information systems in resource restricted environments. It uses existing participatory design practices, user requirements elicitation literature and local participatory norms and traditions to achieve this. In doing so, it takes a step towards the way information systems could be developed in resource restricted environments. The topic of this thesis is mainly motivated by the recent calls in existing literature for developing countries to start developing their own information systems in order to address their own requirements. Accordingly, and to lay a foundation towards the realisation of this goal, this research is positioned within the user requirements elicitation region of information systems development. Current user requirements elicitation methods use traditional methods where experts/designers ask system users questions through interviews or learn about their environment through observations. This research proposes a shift from this approach to one that not only views users as equal partners in the elicitation process but in the whole information systems development process. This is in the spirit of participatory design, which was developed in Scandinavia more than four decades ago. Further, recent research in participatory design emphasises the importance of its contextual nature and concedes that there is no single best practice for participatory design in information systems that applies to all contexts. This research explores the information systems development discourse in resource restricted environments in Africa. Its purpose is to enhance understanding of the local contexts, thus providing new insights on how to develop a framework that speaks to local challenges using norms and traditions in order to develop information systems that address local requirements. Thus, the main contribution of this research lies in laying a foundation for a locally flavoured participatory approach for information systems development in resource restricted environments. It contributes to the existing information systems development, participatory design and user requirements elicitation body of knowledge by developing a framework for participatory user requirements elicitation. In addition, it contributes to the participatory design body of knowledge by introducing an age-old African participatory decisionmaking approach to the academic participatory design community. In doing so, it adopts the meaning of participation from an African value system point of view, which is something that has only been previously explored in the Nordic countries and North America. Finally, recommendations for the application, limitations and avenues for further research are incorporated into the findings of this research.

Recommender systems such as Amazon, offer uses recommendations, or suggestions of items to try or buy. We propose a novel classification of reasons for including explanations in recommender systems. Our focus is on the aim of effectiveness, or decision support, and we contrast it with other metrics such as satisfaction and persuasion. In user studies, we found that people varied in the features they found important, and composed a short list of features in two domains (movies and cameras). We then built a natural language explanation testbed system, considering these features as well as the limitations of using commercial data. This testbed was used in a series of experiments to test whether personalization of explanations affects effectiveness, persuasion and satisfaction. We chose a simple form of personalization which considers likely constraints of a recommender system (e.g. limited meta-data related to the user) as well as brevity. In these experiments we found that: 1. Explanations help participants to make decisions compared to recommendations without explanations, we saw as a significant decrease in opt-outs in item ratings – participants were more likely to be able to give an initial rating for an item if they were given an explanation, and the likelihood of receiving a rating increased for feature-based explanations compared to a baseline. 2. Contrary to our initial hypothesis, our method of personalization could damage effectiveness for both movies and cameras which are domains that differ with regard to two dimensions which we found affected perceived effectiveness: cost (low vs. high), and valuation type (subjective vs. objective). 3. Participants were more satisfied with feature-based than baseline explanations. If the personalization is perceived as relevant to them, then personalized feature-based explanations were preferred over non-personalized. 4. Satisfaction with explanation was also reflected in the proportion of opt-outs. The opt-out rate for the explanations was highest in the baseline for all experiments. This was the case despite the different types of explanation baselines used in the two domains.

The increasing reliance of people on computers for daily tasks has resulted in a vast number of digital documents. Search engines were once luxury tools for quickly scanning a set of documents but are now quickly becoming the only practical way to navigate through this sea of information. Traditionally, search engine results are based upon a mathematical formula of document relevance to a search phrase. Often, however, what a user deems to be relevant and what a search engine computes as relevant are not the same. User feedback regarding the utility of a search result can be collected in order to refine query results. Additionally, user feedback can be used to identify queries that lack high quality search results. A content author can then further develop existing content or create new content to improve those search results. The most straightforward way of collecting user feedback is to add a graphical user interface component to the search interface that asks the user how much he or she liked the search result. However, if the feedback mechanism requires the user to provide feedback before he or she can progress further with his or her search, the user may become annoyed and provide incorrect feedback values out of spite. Conversely, if the feedback mechanism does not require the user to provide feedback at all then the overall amount of collected feedback will be diminished as many users will not expend the effort required to give feedback. This research focused on the collection of explicit user feedback in both mandatory (a user must give feedback) and voluntary (a user may give feedback) scenarios. The collected data was used to train a set of decision tree classifiers that provided user satisfaction values as a function of implicit user behavior and a set of search terms. The results of our study indicate that a more accurate classifier can be built from explicit data collected in a voluntary scenario. Given a limited search domain, the classification accuracy can be further improved.

Networks have expanded from the workplace and scientific labs into the home. Consequently, managing networks is no longer only a job for skilled network administrators, but has also become one for general home users, who have to deal with various home network management tasks such as network/device configuration, security management, and troubleshooting to name but a few. However, many home network users have difficulty managing these tasks due to the inherent complexity of the home network and the lack of management tools designed for non-skilled network users. This dissertation addresses the problem of network management for non-skilled network users by investigating a home network management tool with a new interaction model called Eden. Eden is an interactive home network management tool based on direct manipulation. It eliminates the need for users to see all the technical minutia of the network while still allowing users to perform management tasks with a simple drag-and-drop of visually represented networking devices and network settings. The user interface evaluation showed that Eden is intuitive and easy enough for general home users to use. The usability evaluation showed that Eden performed better overall than existing tools and that the majority of the study participants preferred Eden over the existing tools for future use. My contributions are twofold. First, I present what is to my knowledge the first fully direct manipulation system designed specifically for home network management. Secondly, my evaluation highlights a number of properties in my design--particularly in my conceptual model--that improve users' understandings of the network, and their ease with managing it.

Throughout a typical day, people complete myriad tasks and activities such as locking the front door as they run errands around the neighborhood, preparing meals and drinks, taking care of family, pets, plants, and so on. In managing the progress of these everyday activities, people may nd themselves needing to recall what they have already done. In this research, I explored how to design an unobtrusive memory aid that reduces the cost of distraction and general multitasking by fluidly supporting memory recall of repetitive actions. I built the Cook's Collage as one example system that captures close-range photographs of ingredient additions during everyday home cooking to display as an ongoing visual summary of the open-ended activity. I contribute this augmentative technology as a memory aid in contrast to more directive, obtrusive, and yet constrained systems that seek to remove human error through automation and scripted guidance. I explored how to evaluate memory augmentation by simulating real-life situations of multitasking and interruptions that distracted cooks participating in my experimental study. From examining their behavior and attitudes with and without the Cook's Collage, I demonstrated that 1) Visually summarizing activities by capturing items used within the activity in the same physical surroundings can provide sufficient context in recalling memory for actions, 2) User interaction with accurate memory support that complements and supplements rather than interferes with memory practices, activity constraints, and environmental surroundings can effectively augment memory recall, and 3) Barriers to using provided memory support can include unawareness of memory need and predilection to own memory ability and routine.

Thesis (Ph. D.)--University of Alabama at Birmingham, 2008. / Additional advisors: Barrett R. Bryant, Yuhua Song, Alan Sprague, Robert W. Thacker. Description based on contents viewed Oct. 8, 2008; title from PDF t.p. Includes bibliographical references (p. 172-183).

Thesis (Ph.D.)--Aberdeen University, 2009. / Title from web page (viewed on Feb. 23, 2010). Includes bibliographical references.