Physical exercise is a trend that continues to grow, especially at the gym, but there are still members that do not use their training card in full. The overall aim of this study was therefore to investigate infrequent member’s experience of their training card. To answer this, focus was on motives to card purchase and perceived opportunities and difficulties of using the training card. The data was collected at IKSU trough a group interview with four managers within the organization, a questionnaire replied by 39 infrequent members and of those 11 individual interviews. The results showed that the motives differed between the informants but the main was the physical health. The three factors that were identified as affecting were frame-, facility- and personal factors. The conclusions drawn was that training facilities can develop procedures to capture their infrequent members in three areas; the occasion for the card purchase, customized training card and follow-up.