This chapter has two key themes: (1) a list of customer needs is interesting, but insufficient for many development decisions, (2) establishing a quantified, dollar value for each requirement is more helpful. To that end, we present an approach and method to establishing the quantitative monetary value for new product features and performance. This approach is targeted to product development managers and engineers engaged at the “front-end” of the product development process when the decisions about selection and trade-off of product functions and features are made. This approach examines the customer’s business operations and essentially establishing their business case for your product down to the feature and performance levels. This provides for much better trade-off decisions in new product development. This approach also helps to identify whitespace opportunities, those new product and/or service opportunities that are not being served by any current product. Moreover, because the methodology is fine grained, the whitespace opportunities are resolved into clear and actionable product development projects. / Center for Innovation in Product Development

<p>  </p> <p>This thesis is a book length collection of poetry. Divided into four sections, the book explores longing, distance, and often reckons with absence, as the poems attempt to overcome absence to achieve connection. Each of the first three sections seek to reach connection in their own distinct ways: the first through engaging the natural world, the second through exploring universal challenges of the human condition, and the third through place and location. The fourth and final section displays connections achieved or reimagines absence as something that can take on a presence through language and art. Many poems throughout the book stem from personal experience, longing for a lover or reimagining childhood experiences. Other poems step outside of the self to explore historical figures, events, or places. Many poems blend personal experiences with historical or scientific research to arrive somewhere new. The poems range from narrative to lyric and often engage modes such as elegy, reverie, meditation, and ars poetica. The poems possess a strong attention to sound and line and often utilize horizontal whitespace to physically manifest absence or motion on the page. In <em>Smallest Excavations</em>, the poet can be thought of as a collector—of snippets of memories, factoids, places, people, and natural wonders. What is collected is changed by the speaker’s poetic rendering, just as what is collected changes and molds the speaker’s identity.</p>