The aim of this review is to provide insights to the usage of Kano-model and innovation product development, and at the same time, answer to the research question “How customer needs can be identified by using Kano-model for innovation product development?” The research is conducted by reviewing existing literature on Kano- model and innovation product development (IPD). The relevant literature used for this research is conducted by utilizing the databases of Halmstad University and Google Scholar. A model for customer needs identification by using Kano model for Innovation Product Development (IPD) was constructed based on the reviewed theories. In addition, a general recognition for the term of IPD was acknowledged.

<p>Information technology (IT) has developed and spread and the internet is now available in nearly every corner of the world all the time. It is adequate to say that we are entering an information economy. E-business is an important business tool, which is reflected by the emerging presence of the internet. Furthermore, the Internetworld says that in accordance with a development plan from the European Union it should be possible to carry out all government business electronically in 2010. But, already in January 2008, the state authorities shall be able to send and receive e-invoices. The project "E-service for safe mining projects" is one of the projects within the government owned Vinnova programme Innovative development of cross-boundary public e-services. This thesis is written on assignment for that project, taking on the role of a consultant.</p><p>Companies can through the internet easily find business over boarders, geographical or other, and there is money to be earned in new markets. To do this companies have a need to know their potential customers, their needs and wants. The purposes of this thesis are to explore the perceived needs for the "E-service of safe mining projects" and the benefits it could bring to its potential customers. By considering the customers potential needs with the aid of a theoretical lens this thesis also aims to make suggestions to the company of what to consider in the development process of this e-service and discuss how their desires could be met by the e-service.</p><p>The theoretical chapter begins with explaining the concepts of services and e-services. Cravens and Piercy's model for determining product-markets and Zeithaml's et al gap model are used. The study is done using semi-structured interviews of four different interest groups for the e-service. There were three researchers conducting the interviews together.</p><p>The conclusions of the study are that to satisfy the customers is not very easily done. Customers of today often have high expectations of the quality of the service and they want the service provider to know their needs and wants. What could be helpful for this e-service is that because it is semi-public service the potential customers may consider it a public service instead of a private service and thus the expectations will be lowered. The generic need is the "need to get the right information" and there are a number of specific perceived needs adherent to the potential customers. Also recommendations are given to the project.</p>

This chapter has two key themes: (1) a list of customer needs is interesting, but insufficient for many development decisions, (2) establishing a quantified, dollar value for each requirement is more helpful. To that end, we present an approach and method to establishing the quantitative monetary value for new product features and performance. This approach is targeted to product development managers and engineers engaged at the “front-end” of the product development process when the decisions about selection and trade-off of product functions and features are made. This approach examines the customer’s business operations and essentially establishing their business case for your product down to the feature and performance levels. This provides for much better trade-off decisions in new product development. This approach also helps to identify whitespace opportunities, those new product and/or service opportunities that are not being served by any current product. Moreover, because the methodology is fine grained, the whitespace opportunities are resolved into clear and actionable product development projects. / Center for Innovation in Product Development

Information technology (IT) has developed and spread and the internet is now available in nearly every corner of the world all the time. It is adequate to say that we are entering an information economy. E-business is an important business tool, which is reflected by the emerging presence of the internet. Furthermore, the Internetworld says that in accordance with a development plan from the European Union it should be possible to carry out all government business electronically in 2010. But, already in January 2008, the state authorities shall be able to send and receive e-invoices. The project "E-service for safe mining projects" is one of the projects within the government owned Vinnova programme Innovative development of cross-boundary public e-services. This thesis is written on assignment for that project, taking on the role of a consultant. Companies can through the internet easily find business over boarders, geographical or other, and there is money to be earned in new markets. To do this companies have a need to know their potential customers, their needs and wants. The purposes of this thesis are to explore the perceived needs for the "E-service of safe mining projects" and the benefits it could bring to its potential customers. By considering the customers potential needs with the aid of a theoretical lens this thesis also aims to make suggestions to the company of what to consider in the development process of this e-service and discuss how their desires could be met by the e-service. The theoretical chapter begins with explaining the concepts of services and e-services. Cravens and Piercy's model for determining product-markets and Zeithaml's et al gap model are used. The study is done using semi-structured interviews of four different interest groups for the e-service. There were three researchers conducting the interviews together. The conclusions of the study are that to satisfy the customers is not very easily done. Customers of today often have high expectations of the quality of the service and they want the service provider to know their needs and wants. What could be helpful for this e-service is that because it is semi-public service the potential customers may consider it a public service instead of a private service and thus the expectations will be lowered. The generic need is the "need to get the right information" and there are a number of specific perceived needs adherent to the potential customers. Also recommendations are given to the project.

Becoming an entrepreneur is an important decision in human life, greatly affect his future. By becoming an entrepreneur but his work is just beginning. Writing the business plan should be granted only as an entrepreneur finds what you need to know everything and starts his own for practice. Also, external companies use a business plan as a basis for possible cooperation. Determining customer needs should be one of the priorities of entrepreneurs. Meet the needs of not only his, but also forms the basis of customers' success of any business. Regular surveys of current needs, frequent communication with customers is the only way to get closer to their actual needs. The entrepreneur can be successful, but today, changes that are too often can not predict, it is important to have a written policy options that can be used if necessary. Individual variants constantly innovate in order to keep actual.

The view of how value is created for customers have increasingly been changing. Especially, it is about how more and more companies have come to realize that they can generate greater value by co-create services together with the customer. The housing company Mimer in Västerås are in some cases experiencing that they do not create enough value for their tenants and the public. This has laid the foundation for this qualitative study, where the purpose is to have conversations with employees and managers to find out whether Mimer has the potential to work with co-creating actions and, if so, explain what it is that suggests that with the help from theories. The empirical data consists of interviews with leaders within Mimer, and also relevant documents that may affect the company's ability to work with co-creation processes. The results of the study show that Mimer in several ways with processes that could be a breeding ground for co-creating actions. / Synen på hur värde skapas för kunder har allt mer kommit att förändras. Framförallt handlar det om hur allt fler företag kommit till insikt med att de kan generera högre värde genom att samskapa tjänster tillsammans med kunden. Bostadsbolaget Mimer i Västerås upplever i vissa fall att de inte skapar tillräckligt värde för deras hyresgäster och allmänheten. Detta har lagt grunden till denna kvalitativa studie, där syftet är att i samtal med medarbetare och ledare ta reda på om Mimer har förutsättningar för att arbeta med samskapande aktioner samt i så fall redogöra med hjälp av teorier vad det är som tyder på detta. Empirin består dels av intervjuer med ledare inom Mimer, och dels av relevanta dokument som kan tänkas påverka eller främja bolagets möjligheter att arbeta med samskapande processer. Resultatet av studien visar att Mimer på flera sätt arbetar med processer som skulle kunna vara en grogrund för samskapande aktioner.

The effects of empathic experience design (EED) on the product design process are investigated through a series of product redesign experimental studies. As defined, empathic experience design is the simulation of the experiences of a lead user, or someone who uses a product in an extreme condition. To better understand product innovation, the link between creativity in engineering design and commercial market success is explored through literature and a study of award-winning products is performed to analyze the current trends in innovation. The findings suggest that products are becoming increasingly more innovative in the ways in which they interact with users and their surroundings and that a gap exists between the current tools available for engineers to innovate and the types of innovations present in award-winning products. The application of EED to a concept generation study shows that empathic experiences while interacting with a prototype results in more innovative concepts over typical interactions. The experimental group also saw an increase in user interaction innovations and a decrease in technical feasibility. The application of EED to a customer needs study compares the effect of empathic experiences in an articulated use interview setting. The EED interviews discovered 2.5 times the number of latent customer needs than the control group. A slight decrease in the breadth of topics covered was also seen, but was compensated for when used in conjunction with categorical questioning. Overall the use of empathic experience design is shown to increase the level of innovation throughout the product design process. / text

An issue of great concern for amputees continues to be lack of proper fit and comfort in their sockets. This lack can often be attributed to changes in the shape of the residual limb that cannot be compensated for by existing prosthetic socket technology. In regions where cost is a prohibitive factor in the replacement of ill-fitting prosthetic sockets, the need for a volume adjustable, and potentially longer lasting, socket design is abundant. This research focuses on designing a volume adjustable lower limb prosthetic socket that accommodates the needs of amputees in underdeveloped countries using collaborative design techniques. Though advocated as a means of accurately identifying and satisfying their needs, including end-users in the design process often adds an additional layer of complexity because of differences in culture, language, or geography among the participants. This research therefore includes a study in which product design techniques were applied to the same volume adjustable socket design problem with a variety of users – typical users, lead users, and new Empathic Lead Users - from different countries, one developed and one developing. To overcome differences among participants, this research includes an alternative strategy to create Empathic Lead Users (ELU) from non-user product design engineers through the use of simulated lead user experiences. As a result of this study, customer needs analysis with ELU helps to identify 95% of traditional and lead user customer needs and 100% more latent needs, and possibly more avenues for product innovations, than interviewing lead or traditional users alone. The concepts generated by all users were also compared. Based on the resulting concepts’ novelty, variety, quality, and quantity, all users were able to satisfactorily complete the concept generation exercises and produced competitive design solutions. Using the concepts generated during this co-design study, a volume adjustable socket was developed. The final socket design, based on the analogous rotational movement of a camera aperture, is pursued through mechanical and subject testing. Early users of the socket liked the design and it has been demonstrated to provide the necessary volume adjustments, but future design iterations to improve its comfort are necessary. / text

Today there is a shift from mass production to mass customisation due to changing customer needs in the global market. This thesis report analyses customisation in a modular system through a case study in the truck industry with focus on development of a new seat solution. The customer requests showed a demand for one to two additional seats in the cab. In order to answer to various customer needs, companies implement modular product development principals which enables them to produce in a rapid speed, minimize costs, increase performance and produce a high mix of products. The established RQ:s were: RQ1: How do companies improve competitiveness by translating customer needs into technical requirements? RQ2: What are the challenges and possibilities when making changes in a modular system? The thesis followed the first steps in the product development process due to delimitations in time, scope, and research quality. The data was collected through a literature study, interviews with customers and archival records and documentations at the case company. The study resulted in two final concepts, namely a seat solution and a bench solution which answered to the customer need of one to two additional seats in the cab. A conclusion was that it is crucial for companies to understand the in-depth customer needs to provide higher customer value, which in turn can contribute to strengthen the companies’ competitiveness. The correct translation of customer needs to technical requirements is essential for the development of a modular system. Challenges and possibilities when making changes in a modular system was found to be design complexity along with opportunity to reuse existing components. Both the translation of customer needs and design decisions regarding a modular system is achieved in the earlier stages of the product development process. It is thus of high importance to translate the customer needs correctly and make thoughtful decisions of the modules in the modular system to ensure company competitiveness.

Innovating is essential to sustained industrial growth and profitability. But experience amply demonstrates how difficult innovation is, especially for large companies. The synthesis of valued offerings by aligning customer needs with technology possibilities lies at the heart of innovation. System architects working at the strategic level are ideally positioned, as a consequence of their experience and training, to play a key and even a leadership role in enabling, energizing, and leading this synthesis. The scope of the architecting effort must include the process architecture of the entire value chain as well as the more conventional product architecture to address all potential wellsprings of innovation. This paper outlines an architecture-centric approach to innovation, based on the concept of the system platform architecture. / Center for Innovation in Product Development, MIT