This study aims to investigate individual and collective resistance strategies used by social service workers to improve their work situation. It also aims to describe what consequenses their acts of resistance has on an individual, collective and structural level. The study include ten qualitative interviews and three participating observations with social service workers within children and youth unit at the social Services in Stockholm County. The result is analysed with Hollander & Einwohners typology of resistance (2004). The study shows that speaking up towards high work load, union organization and to shift responsibility from the individual to the structural are powerfull ways to change the work load. This can lead to being seen as a trouble-maker, a vulnerable position in the workplace, but also to expanded resources like new positions. To take breaks, work slowly, a good atmosphere and overriding internal requirements for documentation are strategies that can bring stress and guilt but also make a great difference and bring understanding and support from the group. Covert resistance can lead to overt and individual resistance can lead to collective. The gist is that a rested social service worker can make a big difference to an experienced high work load.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:su-121471 |
| Date | January 2015 |
| Creators | Birkestam, Marty, Åstrand, Emy |
| Publisher | Stockholms universitet, Institutionen för socialt arbete - Socialhögskolan, Stockholms universitet, Institutionen för socialt arbete - Socialhögskolan |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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