高科技產業在台灣已成為產業發展之主軸，而知識經濟更是目前各先進國家積極推動與發展之經濟。隨著知識經濟時代的來臨，知識成為企業組織提昇競爭力的關鍵資源，知識管理因而成為二十一世紀企業經營的重要潮流，也為在企業服務的圖書資訊專業館員帶來了許多機會與挑戰。圖書資訊學界向來以知識的管理者自許，在這波知識管理的熱潮中，專業館員應思調整心態，積極充實、培養參與知識管理所需之相關技能，以因應這個新經濟時代的來臨。
本研究旨在瞭解國內高科技產業知識管理團隊成員的需求、圖書資訊專業館員在參與企業知識管理團隊之情形、探討館員在企業知識管理團隊中扮演的角色，以及所需具備或加強之相關技能，做為日後參與高科技產業公司組織知識管理團隊之準備，並提供國內圖書資訊學教育界參考，以規劃相關課程訓練，培訓更多優秀的知識管理人才，使其在未來能協助企業界與其他機構進行知識管理，進而提昇台灣產業的競爭力。
本研究採用質化的深度訪談法，並輔以問卷調查法兩種方式進行研究調查。主要針對國內高科技產業知識管理團隊負責人及相關人員、高科技產業中已參與和即將參與知識管理團隊之館員、管理顧問公司經理人、以及知識管理軟體公司人員進行深度訪談，以瞭解高科技產業對於知識管理人才之需求，及館員在知識管理團隊中扮演的角色與貢獻，並輔以問卷調查之量化統計來歸納整理出高科技產業館員參與知識管理團隊所須具備之相關技能。
由上述研究結果發現：一、高科技產業理想的知識管理團隊成員為一跨領域的工作團隊；二、館員在企業知識管理團隊中雖非主導者，卻是不可或缺的成員；三、影響高科技產業圖書館員參與知識管理之關鍵因素為：(1)館員在企業組織的層級；(2)知識管理主導者對圖書資訊專業的瞭解程度；(3)館員的商業價值認知程度；(4)館員對領域知識內容的瞭解程度；(5)館員的人格特質及態度；四、館員在知識管理中扮演的角色及貢獻除知識分類外，尚可擔任其他新興角色；五、高科技產業圖書館員參與知識管理團隊所需之相關技能構面，以思考與態度技能為首、其次依序為圖書資訊管理技能、人際溝通技能、策略與商業技能、管理技能、企業相關法律/專利技能，以及資訊技術技能。
最後建議：一、高科技產業應延攬資訊內容領域人才加入知識管理團隊；二、館員應提昇相關技能，並積極爭取參與企業知識管理之機會；三、高科技產業應整合資料中心與其他相關單位為知識管理中心；四、圖書資訊學界應規劃切合業界需求之知識管理課程。 / Knowledge economy is the trend of most developed countries. With the coming of knowledge economy, the Knowledge Management (KM) becomes the key factor to improve the competitiveness of industry, especially for high-tech industry in Taiwan. Due to this, the KM brings a lot of challenges and opportunities to those professional corporate librarians who work in high- tech industry. To meet the challenge of KM, the competency owned by corporate librarian is very important.
The purpose of this thesis is to investigate the qualifications of KM team members, the participation and role-play of professional corporate librarians within KM team, and the necessary competency of corporate librarians. The result of this study can be the reference framework for the high-tech companies preparing for the organization of KM. In addition, it could also give suggestions for curriculum development for the schools of Library and Information Science.
This thesis employed a depth interview approach associated with questionnaire investigation. The people interviewed include all ranks of KM team, including the KM team leader or related role, corporate librarian, management consult companies, and KM software companies. They were requested to fill out the questionnaire forms about the competencies for KM as well. According to these questionnaire forms, the quantity measurement can give an indication of the importance of the competencies for corporate librarian participating in KM team.
The findings of this thesis are the followings: (1) The ideal KM team of high-tech companies should be a multi-area combination; (2) The recruitment of corporate librarian in KM team can be beneficial; (3) The key factors influencing the participation of corporate librarian in high-tech KM team are (i) the hierarchical level in the organization, (ii) the sympathy of KM leader in library and information science, (iii) business sense of corporate librarian, (iv) the comprehension of corporate librarian in domain knowledge, (v) the personality and attitude of corporate librarian; (4) Corporate librarian can play the roles not only in knowledge classification, but also in other domains; (5) The most important competency of corporate librarian in high-tech industry KM team are thinking and attitude skills, follows by library and information science skill, communication skill, strategy and business skills, management skill, business law/patent skills, and information technology skill.
The Suggestions include: (1) High-tech companies should recruit information content domain experts in KM team. (2) Corporate librarian should build up more critical competencies in order to get into the kernel of KM. (3) High-tech companies are encouraged to integrate corporate library with the other departments to establish a KM center. (4) Schools of library and information science should design new curriculum to satisfy the need of KM in Taiwan high-tech industry.
| Identifer | oai:union.ndltd.org:CHENGCHI/G0090155010 |
| Creators | 劉欣蓓, Liu, Hsin-Pei |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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