本研究旨在瞭解博物館實施員工訓練之概況，並進一步探討博物館人員專業訓練施行後的成效、不同背景的博物館人員對訓練實施成效看法有無差異，以及主管階層對員工訓練實施成效的看法，以期研究所得能作為國內博物館規劃及人員訓練的參考。
為達研究目的，首先蒐集相關文獻，分析博物館人員專業訓練的相關資料；其次，透過個案研究國內自籌備設館以來即有計畫進行人員培訓、且為國科會數位典藏計畫主要成員之一的國立自然科學博物館，以了解該館數位化工作人員專業訓練概況；最後，則以問卷對數位化工作人員進行調查，以了解員工接受專業訓練的成效、不同個人背景與工作部門對員工訓練成效的影響，以及各組主管對員工訓練實施成效的看法。
研究結果發現：(1)數位化工作人員的專業訓練偏重在技術應用層面；(2)數位化工作人員對訓練軟硬體設施普遍感到滿意，但對訓練的評估及後續的升遷與福利等方面滿意度較低；(3)數位化工作人員在受過訓練後，在「數位化相關知識與整體概念」、「與業務有關的專業技能」及「工作目標認知與合作態度」等方面的學習皆有很大的進步，同時也能夠學以致用，確實應用在實際工作上；(4)數位化工作人員對訓練不滿意的原因以課程內容安排不當、未能切合自身工作需要及受名額或班次限制為主；(5)個人背景因素及工作組別不會影響數位化工作人員對訓練成效的看法；(6)主管多認為員工在接受訓練後，不僅在知識技能、工作態度等方面有明顯進步，對組織整體營運也有很大的助益；(7)數位化工作人員認為未來訓練課程的規劃仍應加強〝技術方面〞的課程，主管人員則認為可再加強與相關單位進行經驗交流。
根據研究結果，本研究提出以下建議，作為培訓單位、國立自然科學博物館日後辦理數位典藏相關人員訓練業務之參考：(1)加強「資訊技術」方面的訓練課程，考量報名學員的背景設計課程內容深度；(2)課程主題應時有更新，對於報名踴躍的課程可增加開課班次或名額；(3)實行職務代理人制度，確定員工的訓練需求，提供員工將訓練所學應用在工作上的機會；(4)重視員工訓練成效評估，明確制定訓練的賞罰，給予員工適當的回饋，以激勵增強其學習動機。 / This research is to provide a general understanding of the staff training in a museum, an evaluation of staff training, and the responses of managerial level in the hope that it might be a reference for the museum management in Taiwan.
Firstly references related to staff training in the museum are collected and analyzed with the National Museum of Natural Science studied for a deep and practical understanding of the staff-training program. This museum is a member of the digital museum project, and its staff-training program is well established. Then the feedback from the staff of the digital museum project is analyzed to understand the effect of staff training, the influence to the training from different personal backgrounds and varied departments, and the evaluation from managers.
The findings of this research include: (1) the emphasis of the training of the staff of digital project is in skill application; (2) the staff of digital project are generally satisfied with the training of hard- and soft-ware equipment, but less satisfied in the evaluation and the promotion and welfare after training; (3) the staff of the digital project have a huge improvement in the knowledge and the whole concept about digitalization, related professional skills, the recognition of targets and goals, and the attitude in cooperation. In the meantime the trainees are also able to apply what they have learned to their work; (4) the staff are dissatisfied with the content of the training program, the irrelevance to their job needs, and the limitation of the number of applicants or training sessions; (5) personal backgrounds and the different departments won’t affect the perception of the staff; (6) managers mostly approve the huge improvement of the staff in the knowledge and the attitudes to work, as well as the great benefit in organization; (7) the staff of digital project consider that the future training should still focus on skills and techniques, while managers consider that it should emphasize in the exchange of experiences with other organizations in the digital project.
According to the result of this research, the following suggestions are offered to staff training centers as well as National Museum of Natural Science for the future training sessions for the staff of digital project: (1) Training sessions about information technology should be emphasized and the contents of sessions should be designed with the consideration of staff’s backgrounds; (2) The subject of the session should be updated, and more sessions and applicants should be provided in popular subjects; (3) The agent system should be established, the needs of trainees assured, and opportunities offered for the staff to practice what they have learned; (4) There should be the serious evaluation of staff training, the regulations for rewards and punishment, and proper encouragements to the staff to intensify their learning motives.
| Identifer | oai:union.ndltd.org:CHENGCHI/G0088155010 |
| Creators | 蕭雯純 |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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