近年來台灣社會快速成長，人民對公共服務的要求逐漸提升，政府為了改善服務品質、加強行政革新、提升組織績效，因此將公務人力發展中心大樓設施營運管理業務委託民間經營，成立福華國際文教會館，公務人力發展中心則專注於教育訓練及研究發展等核心業務。此種透過結合民間資源的方式，引進市場競爭機制，不僅提昇公用財產使用效益，也創造良好經營效率及服務品質。本研究希望藉由分析福華國際文教會館經營模式以及其與公務人力發展中心的互動關係，探討其成功的因素並了解公務人力發展中心與福華國際文教會館之間的協力模式。
本研究之研究目的主要分為三點：一、探討政府部門和私部門之跨部門治理模式的運作過程；二、了解福華國際文教會館委外模式的成功因素；三、分析並建構協力治理的互動機制與模式。本研究從福華國際文教會館之委外模式、協力過程、協力結果三個層面進行探討分析。研究發現福華國際文教會館的經營策略收到良好成效，強化機關核心業務及避免員額膨脹，同時維持績效和服務品質，提高公有財產效益減少政府財務負擔，並且達成教育訓練之需求。研究結果指出公務人力發展中心與福華國際文教會館的協力模式有幾項特色：一、委託專業顧問公司選擇「代理人」；二、公務人力發展中心工作目標的分割；三、完整的經營管理與協調方式；四、多元彈性的監督機制；五、靈活彈性的溝通機制。 / In recent years, the rapid growth of Taiwan society, people's demands for public services gradually improved, in order to improve service quality the government strengthen the administrative reform and improve organizational performance. Therefore, buildings of Civil Service Development Institute outsourcing to private sector, known as Howard Civil Service International House. Thus, Civil Service Development Institute can focused on core businesses include education and training, research and development. Such a way through a combination of private resources, the introduction of market competition mechanism, not only to enhance the efficient use of public property, but also to create a good efficiency and service quality. This study is to analyze business model of Howard Civil Service International House and its interaction between Civil Service Development Institute. This study attempt to understand the factors of its success and the collaboration model between Civil Service Development Institute and Howard Civil Service International House.
The main purpose of this study is divided into three parts: First, the operating process of cross-sectoral governance model between government and the private sector. Second, understanding outsourcing model of Howard Civil Service International House. Third, analyzing collaborative governance model. This study will discuss about outsourcing model, process of collaborative governance and the results of collaborative governance of Howard Civil Service International House. This study found that business strategy of Howard Civil Service International House has good effect and strengthen its core business and avoid staff expansion. It also maintain great performance and quality of service. Besides, it improved the effectiveness of public property and reduce government financial burden. Research results indicate that the collaborative model of Civil Service Development Institute and Howard Civil Service International House has several characteristics: First, choose a "Agent" by the professional consultant company. Second, Civil Service Development Institute does goals segmentation. Third, the managing and coordinative mode are faultless. Fourth, the monitoring system is flexible. Fifth, the communicating system is flexible.
| Identifer | oai:union.ndltd.org:CHENGCHI/G0099256031 |
| Creators | 劉婉茹 |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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