「知識」是21世紀的競爭武器，也是決定組織能否永續發展之根本。透過「知識管理」機制能將基層員警之經驗與知識傳承，增進基層員警的核心能力與警政組織之競爭優勢，藉以提升警政工作績效。警政競爭力之關鍵是在於警察機關的核心能力，而警察機關的核心能力又仰賴基層員警核心能力之整合。「警察」是一個富有挑戰性的職業，隨著人民需求與全球化發展，警察工作內容與範圍變得廣泛而多元，所需具備之知識與能力相對增加，因此，警察要隨時空因素之轉變而調整本身核心能力與應用分享知識，以符合社會與民眾之需求。 / 本研究以知識管理途徑來探討基層警察人員為應警察勤業務需要應具備那些核心能力，始能成為警政組織之知識工作者，並能順利完成警察任務，藉以達成卓越績效。因此，為深入分析基層警察人員知識管理與核心能力相關問題，本研究首採文獻分析，參酌國內外有關知識管理與核心能力論著，獲得理論上之知識，並配合臺北市政府警察局現況，應用現有文獻及相關計畫方案，進行多元而廣泛的資料蒐集，再佐以研究者之觀察與深入訪談實證研究分析，作實務與理論之探索，以提出基層警察人員須具備及應積極強化培訓之核心能力，並探討基層警察人員為因應未來環境變化應具備之核心能力，藉以作為警察機關常年訓練發展參考。 / 本研究經由相關理論文獻探討及實證分析，綜合發現臺北市政府警察局基層警察人員目前與未來應具備之核心能力，就其重要性依序為「法律專業知能」、「優質服務態度」、「溝通表達能力」、「問題解決能力」、「危機應變能力」與「警技執勤能力」等六項。其中最具 優勢之核心能力為「問題解決能力」。最缺乏之核心能力依次為「溝通表達能力」、「法律專業知能」、「優質服務態度」。另提出以下建議：一、運用知識管理與默會知識培養核心能力；二、定期工作分析並適時修正核心能力項目；三、適度增加分局內勤員額，並專責辦理所有警察業務；四、重視優勢核心能力之維繫；五、訓練強化基層警察人員核心能力不足之項目；六、建立以核心能力為基礎之訓練發展。 / Knowledge is the key to remaining competitive in the 21st century and is essential to the continual development of any organization. Knowledge management facilitates the transfer of knowledge from current police constables to new recruits, increases the capabilities of the constables themselves, and enhances the efficiency of the police administration – all of which make the administration more competitive. This high degree of competence is built on the foundation of police constable core capability. Law enforcement is a challenging field, with the needs of today’s citizens evolving and with the content and scope of the law becoming variable and multifunctional as a result. Improved knowledge management has become increasingly important, and the police administration must make adaptive adjustments to meet the progressing expectations of the people they serve. / The purpose of the study was to explore the core capabilities, in terms of knowledge management, required for police constables to perform efficiently in routine police work. To analyze the relationship between knowledge management and the police force’s core capability, the research referenced both domestic and foreign articles regarding these subjects. I worked with the Taipei City Police Department to evaluate their currently situation by broadly utilizing their internal research along with my own observations and interviews. This information was implemented as a practical and theoretical basis in my research. The study also explored the requirement of core capability required for police constables to react to current societal changes, and research resulting from it can be used as a reference for the police administration’s annual training. / The study analyzes the current and future core capability required for police constables of the Taipei City Police Department. In order of importance are: “Interpretation of the Law”; “Quality Service”; “Communication”; “Problem Solving”; “Crisis Management”; and “Police Skill Set”. Problem solving is the strength of the department, with communication, interpretation of the law, and quality service being weaknesses. Proposals to improve these areas are as follows: 1. Apply knowledge management to enhance core capability; 2. Routinely evaluate and adjust the items defining core capability; 3. Adequately increase the desk staffing; 4. Emphasize the necessity of core capability; 5. Enhance the core capability of underperforming police constables; and 6. Build a training plan based on core capabilities.
| Identifer | oai:union.ndltd.org:CHENGCHI/G0093921070 |
| Creators | 周紓蘭, Chou, Shu Lan |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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