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Previous issue date: 2016-05-12 / No Brasil, os hospitais universit?rios t?m import?ncia fundamental na evolu??o do Sistema ?nico de Sa?de (SUS) e em diversas ?reas que favorecem a melhoria das condi??es de sa?de da popula??o. Apesar da alta relev?ncia social dessas organiza??es, isto n?o as impossibilitou de passar por diversas crises de funcionamento. Desse modo, desenvolveu-se a an?lise de desempenho do Hospital Universit?rio Onofre Lopes, localizado na regi?o nordeste do pa?s, em bi?nios antes e ap?s a ades?o ao contrato de gest?o com a Empresa Brasileira de Servi?os Hospitalares (EBSERH). Para conduzir este estudo, foram selecionados os indicadores de avalia??o de desempenho em organiza??es hospitalares e para an?lise comparativa da performance dos bi?nios (2011-2012) (2014-2015), foi adaptada a matriz de ?ndices de desempenho adotada por Brizola et al. (2011), na qual s?o dispostos os 32 indicadores apreciados por especialistas nas dimens?es estrutura e resultados, e em categorias: instala??es, recursos humanos, receita, produ??o, produtividade, qualidade, custos e ensino/pesquisa/extens?o. Os resultados evidenciam melhores desempenhos no bi?nio (2014-2015). Essa evolu??o dos ?ndices de desempenho ? atribu?da ? amplia??o e reorganiza??o da equipe de trabalho, aumento da receita, reformas estruturais e a oferta de novos servi?os ? popula??o. / In Brazil, the university hospitals have fundamental importance in the evolution of the Sistema ?nico de Sa?de (SUS) and in several areas that foment the improvement of population health conditions. Despite the high social relevance of these organizations, that does not make it impossible to go through various operating crises. Therefore, developed the Hospital Universit?rio Onofre Lopes performance analysis, located in the northeastern region of the country, in biennia before and after joining the management contract with the Empresa Brasileira de Servi?os Hospitalares (EBSERH). To conduct this study, the performance evaluation indicators were selected in hospital organizations and to comparative analysis of the performance of the biennium (2011-2012) (2014-2015), it was adapted the performance indices matrix adopted by Brizola et al. (2011), which are arranged 32 indicators assessed by experts in the structure and results dimensions, in the categories: installations, human resources, revenue, production, productivity, quality, costs and teaching/research/extension. The results show better performance in the biennium (2014-2015).This evolution of the performance indices are assigned to the expansion and reorganization of the work team, revenue growth, structural reforms and the provision of new services to the population.
| Identifer | oai:union.ndltd.org:IBICT/oai:repositorio.ufrn.br:123456789/23785 |
| Date | 12 May 2016 |
| Creators | Gurgel, J?lia Lorena Marques |
| Contributors | 41584422904, http://lattes.cnpq.br/9599726799047515, Costa, Jos? Alfredo Ferreira, 53820126449, http://lattes.cnpq.br/9745845064013172, Ara?jo Filho, Irami, 91619300400, http://lattes.cnpq.br/3975706297235540, Ara?jo, Bruno Gomes de, 05345222460, http://lattes.cnpq.br/5173495516982528, Hekis, Helio Roberto |
| Publisher | PROGRAMA DE P?S-GRADUA??O EM ENGENHARIA DE PRODU??O, UFRN, Brasil |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Source | reponame:Repositório Institucional da UFRN, instname:Universidade Federal do Rio Grande do Norte, instacron:UFRN |
| Rights | info:eu-repo/semantics/openAccess |
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