The research is motivated by a desire to offer meaningful insights into what shapes individuals' experiences of the fire department during rescue operations due to lack of previous research that focuses on service towards individuals. The study aims to investigate what affects individuals' experiences of the fire department during a rescue operation. The goal of the study is to obtain in-depth insights that can contribute to developing the fire departments work with equal and inclusive interaction towards individuals. The research methodology focuses on capturing nuanced perspectives by using semi structured interviews. Insights through the ten informants of this study have generated understandings of what is influencing their perceptions of the fire department. The result shows that communication, the view of competence, and expectations affect their experience of the fire department during a rescue operation. The findings highlight that establishing trust through respectful communication and competent actions is crucial for creating a positive experience for individuals during rescue operations. Understanding and meeting individuals' expectations also plays a significant role in shaping their perceptions. In summation, this study not only provides valuable insights into the dynamics of interactions between individuals and the fire department, but also offers actionable considerations for optimizing these interactions to ensure the delivery of effective and inclusive rescue services.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:mdh-67098 |
| Date | January 2024 |
| Creators | Liljeros, Jennifer, Höjer, Frida |
| Publisher | Mälardalens universitet, Akademin för ekonomi, samhälle och teknik |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
Page generated in 0.011 seconds