Fundamentado nos conceitos de competÃncias e da aprendizagem experiencial, esta pesquisa,
investiga, na percepÃÃo dos gerentes gerais de agÃncia do Banco do Brasil no Estado do
CearÃ, qual a contribuiÃÃo da aprendizagem experiencial para o desenvolvimento das
competÃncias gerenciais requeridas no dia-a-dia do seu ambiente de negÃcios e nÃo supridas
pela abordagem formal de desenvolvimento gerencial. AtravÃs de levantamento bibliogrÃfico
e de consultas a analistas responsÃveis pela elaboraÃÃo de estratÃgias de desenvolvimento
profissional do Banco, identificou-se as competÃncias gerenciais desenvolvidas pelos
programas formais da Empresa. Posteriormente, utilizando-se competÃncias constantes na
literatura como relevantes ao desempenho dos gerentes na atualidade, construiu-se um
questionÃrio com 80 itens, para mapear, numa pesquisa preliminar e na percepÃÃo dos
gestores em estudo, quais destas competÃncias eram desenvolvidas atravÃs da aprendizagem
experiencial, no seu dia-a-dia de trabalho. Os resultados da pesquisa preliminar mostraram
que as competÃncias requeridas no dia-a-dia de trabalho dos gerentes sÃo desenvolvidas pela
aprendizagem experiencial, identificando-se uma lacuna (gap) significativa entre as
competÃncias formais e as competÃncias experienciais desenvolvidas. Estes dados permitiram
a elaboraÃÃo de um questionÃrio com 25 itens, respondidos numa escala Likert, aplicado
atravÃs de um survey à populaÃÃo total de 140 gerentes gerais de agÃncia do Banco do Brasil
no Estado do CearÃ, com o objetivo de aferir, a partir da percepÃÃo destes gestores, se o seu
desempenho atendia ao desempenho esperado pelo Banco nos segmentos de competÃncias
identificados. A anÃlise exploratÃria demonstrou que as performances dos gerentes
pesquisados atende aos nÃveis de desempenho esperado pelo Banco nos dois conjuntos de
competÃncias, sendo desprezÃvel o gap encontrado, e a anÃlise fatorial revelou um Ãnico fator,
cuja correlaÃÃo entre os significados e as semelhanÃas semÃnticas das suas variÃveis permite
identificar oito competÃncias dos gestores avaliados como vinculadas aos papÃis de mentor e
facilitador, do Modelo das RelaÃÃes Humanas (QUINN et al., 2003). / Based on the concepts of competencies and experiential learning, this research investigates,
according to the view of general managers from the agencies of Bank of Brazil in the state of
CearÃ, the contribution of experiential learning to the development of managerial
competencies which are required at their ordinary work environment and were not provided
by the formal approach of managerial development. Firstly, through documental analysis
review and consulting the analysts in charge of the elaboration of professional development
strategies at the Bank, the managerial competencies developed by the formal program of the
company were identified. After that, with the help of an intense literature review relevant to
the managersâ performance nowadays, a questionnaire of 80 items was built in order to
observe, as a preliminary research, which of these competencies were developed through the
experiential learning in their every day work. The results of this previous investigation
showed that the competencies required were developed by managers through experiential
learning so that it was possible to identify a significant gap between the formal competencies
and the experiential competencies. These data allowed the elaboration of a 25-item
questionnaire answered on a Likert scale and applied as a survey to 140 general managers
from the bank mentioned before. The objective of this survey was to evaluate if the managersâ
performance on the competencies required achieved what was expected by the company. The
results pointed out that the analyzed managersâ performance corresponded to the performance
expected by the company on both groups of competencies so that the gap which was found
previously, became unimportant. The factorial analysis showed only one factor whose
correlation with the meanings and the semantic similarities of its variables allows the
identification of eight competencies which were put together as a unique factor known as
Human Resource Model (QUINN et al. 2003).
| Identifer | oai:union.ndltd.org:IBICT/oai:www.teses.ufc.br:10318 |
| Date | 29 September 2008 |
| Creators | Marcos Tadeu dos Santos Leite |
| Contributors | Marcos Antonio Martins Lima, Raimundo Benedito do Nascimento, Lydia Maria Pinto Brito, Terezinha de Jesus Pinheiro Maciel |
| Publisher | Universidade Federal do CearÃ, Programa de PÃs-GraduaÃÃo em AdministraÃÃo e Controladoria, UFC, BR |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Biblioteca Digital de Teses e Dissertações da UFC, instname:Universidade Federal do Ceará, instacron:UFC |
| Rights | info:eu-repo/semantics/openAccess |
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