本研究以三位候選人的粉絲專頁作為觀察的對象，以了解粉絲專頁在競選中所扮演之角色。透過分析Facebook本身的行銷特性，並討論Facebook上的回饋機制（「讚」、「評論」與「分享」）；另一方面則討論網路選戰在國內選舉中所扮演的角色，再以歐巴馬對社群網站應用的經驗，點出社群網站作為競選工具的可行性，以回答本研究的問題與目的：（1）訊息主題與訊息呈現方式的差異與粉絲按「讚」、「評論」與「分享」的差異為何？（2）三組候選人的粉絲專頁經營策略有何差異？本研究希望透過對訊息內容的分析，以及三組候選人粉絲專頁經營策略的分析，整理出屬於社群網站競選的經營方式。
透過「內容分析法」對訊息與「讚」、「評論」和「分享」之關係進行分析，本研究整理結果並提出對經營粉絲專頁訊息之建議：（1）形象塑造上以抓住候選人特質為主，但不偏離真實樣貌；（2）訊息主題的經營應有較多能夠呈現候選人真實想法之主題；（3）訊息呈現方式雖以複合式訊息較容易被分享，仍不可忽略文字訊息之重要。另外，本研究亦同時對三組候選人陣營進行「深度訪談」，以了解其粉絲專頁經營策略，發現三組候選人經營粉絲專頁背景的共通性在於增加「訊息曝光度」；在訊息主題的決策上，大抵都是在主軸底下做細節的延伸和攻防；且從效果評估來看，他們也都認為經營粉絲專頁具有一定成效在。
從三位總統候選人的粉絲專頁訊息內容分析以及經營策略來看，本研究認為，透過經營粉絲專頁能夠讓訊息曝光能達到一定的成效。另外，本研究也建議，應該要以「虛實交會」的手法並行，讓粉絲能夠從虛擬世界中走出，與候選人在真實世界中相會，讓線上與線下的關係能夠更緊密。 / This study aims to understand the role of Facebook pages in electoral campaign. The objectives of observations in this study are the three Facebook pages in regard to the three presidential candidates (Tsai Ing-wen, Ma Ying-jeou, and Sung Chu-yu). To establish the applicability of using SNSs as campaign tools in election, the study generates research questions as follows: (1) Among messages of observed three candidates’ fan pages, how are topics and ways of expression different from each other in the feedback mechanism? (2) What are the differences among the strategies of three candidates’ Facebook pages?
Drawn from the results of content analysis and intensive interviews, suggestions are shown as follows: (1) image building of candidates should manifest personal characteristics rather than flamboyance; (2) topics and content of messages should reflect those candidates’ true opinions; (3) the multimedia format of messages are forwarded more often, but the influence of text message should also be concerned. As to strategies of candidates’ Facebook pages, the results in this study suggests managing Facebook pages could enhance the degree of ‘message exposure,’ the subject of message decisions are based on some main topics, and there are a few successful cases for using Facebook pages as a campaign tool.
In conclusion, there are some evidences for enhancing ‘message exposure’ by running Facebook pages in this study. Furthermore, to arouse more sense of identification among Facebook fans, political campaigns should be conducted in both ‘cyberspace’ and ‘reality.’
| Identifer | oai:union.ndltd.org:CHENGCHI/G0099453006 |
| Creators | 張孟婷 |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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