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Väl bemötta : En intervjustudie av doktoranders perspektiv i biblioteket / Treated well : An interview study of a doctoral students’ perspective in the library

The aim of this thesis is to found out about what is a good treatment in the university library and what librarians can do to make the user happy. The study focused on the meeting between the doctoral student’s and the library staff, about how the doctoral student’s wanted to be treated. The study was carried out thorough a series of four qualitative interviews with doctoral student’s. The result I analyzed from the qualitative interviewers with theories. The result of this study showed that often appreciated by the user of librarians are friendly, smiles, have eye contact during the meeting and show that they are really interested in helping the user and have patience. As a result, I worked out my own model on the parts that some of them I thought were important regarding a correct user response. Then in the analysis I explain the parts in more detail.

Identiferoai:union.ndltd.org:UPSALLA1/oai:DiVA.org:lnu-90660
Date January 2019
CreatorsDuraku, Xufee
PublisherLinnéuniversitetet, Institutionen för kulturvetenskaper (KV)
Source SetsDiVA Archive at Upsalla University
LanguageSwedish
Detected LanguageEnglish
TypeStudent thesis, info:eu-repo/semantics/bachelorThesis, text
Formatapplication/pdf
Rightsinfo:eu-repo/semantics/openAccess

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