<p>This
research was a pilot study in a larger project that focused on how to retrieve
knowledge from retiring long-term employees of a small university utility
plant, incorporate that material into their existing training program, and
during the process reduce the training time for current and future employees.
Wade utility plant faced the retirement of eight employees with nearly 200
years of corporate knowledge within three years, but their current training
program required seven to nine years to complete. The study utilized
interviews, first-hand observation and partnership with current employees to
explore how best to obtain the corporate knowledge that would be lost when the
proletarian workers retired. The study revealed that the training program
needed to be updated, and communication, trust and training evaluation
continuity needed to be addressed. Due to these issues, trust was built through
transparency by the researcher, and suggestions were made to management for
moving forward. This study adds to the body of knowledge by utilizing knowledge
capture techniques in a utility plant, highlighting effective knowledge capture
techniques for proletarian workers, the importance of corporate planning for
the effect of group retirements, and how incorporating proletarian workers into
training creation can make a positive impact on company relationships.</p>
| Identifer | oai:union.ndltd.org:purdue.edu/oai:figshare.com:article/13214828 |
| Date | 16 December 2020 |
| Creators | Kelly A McFall (9622742) |
| Source Sets | Purdue University |
| Detected Language | English |
| Type | Text, Thesis |
| Rights | CC BY 4.0 |
| Relation | https://figshare.com/articles/thesis/ADDRESSING_CORPORATE_KNOWLEDGE_LOSS_IN_A_UNIVERSITY_UTILITY_PLANT/13214828 |
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