Darbe nagrinėjama komunikacija virtualiame projekte – tokiame, kurio resursai yra skirtingose šalyse, skirtingose laiko zonose, kalba skirtingomis kalbomis, bet dalyvauja tame pačiame projekte. Išanalizuotas komunikacijos procesas tokiame projekte – išskirti projekto esminiai įvykiai, suinteresuoti asmenys, komunikacijos kanalai. Šios informacijos pagrindu sudarytas komunikacijos plano šablonas, kitų dokumentų, reikalingų palaikyti komunikacijos procesą, šablonai, bei aprašyti virtualaus projekto kriterijai, kuriam šis planas tiktų. Gauti šablonai buvo panaudoti realiame projekte, įvertinant komunikacijos kokybę prieš plano įdiegimą, ir praėjus trims mėnesiams po jo. Šių įvertinimų rezultatai parodo, jog komunikacijos kokybė žymiai pagerėjo – to pagrindinis kriterijus yra faktas, kad sumažėjo atsakymo gavimo laikas, ir padidėjo bendras komandos našumas. / Virtual project teams are being increasingly established as they allow engaging best professionals available, beyond geographical boundaries, minimizing investments in cost and time. But employing a virtual team involves many challenges that organizations must resolve to get the greatest value of the team. One of the greatest issues in virtual project is communication, as team is distributed in different countries, time zones, speaking different languages. In this paper, communication process in virtual project is analyzed: key events are found, stakeholders identified, communication channels are described. Based on this information, the communication plan template is built, as well as templates of other documents that are needed to maintain communication process. Criteria’s of the project, which could find these results useful, are defined. The communication plan and other results of the work are used in a project, and quality of communication is evaluated before and 3 month after communication plan was installed. The results of these studies show, that quality of communication has increased. The main criteria for that is a fact, that the time of awaiting an answer has decreased, therefore efficiency of the team increased.
| Identifer | oai:union.ndltd.org:LABT_ETD/oai:elaba.lt:LT-eLABa-0001:E.02~2008~D_20090908_201808-88082 |
| Date | 08 September 2009 |
| Creators | Karpichina, Natalija |
| Contributors | Dienys, Andrius, Vilnius University |
| Publisher | Lithuanian Academic Libraries Network (LABT), Vilnius University |
| Source Sets | Lithuanian ETD submission system |
| Language | Lithuanian |
| Detected Language | English |
| Type | Master thesis |
| Format | application/pdf |
| Source | http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2008~D_20090908_201808-88082 |
| Rights | Unrestricted |
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