Bartending makes for an interesting case study in that it brings together research
on emotional labor and tipped front-line service jobs, as well as the contemporary
increase in precarity in work and precarity in life. This project explores the material and
identity processes of bartending, examining how a precarious job with high expectations
of emotional labor in-turn affects the occupational and personal identities of those
employed in the industry. Overall three overarching themes were identified: (1) When
wages are outsourced to customers via tipping systems workers are exposed to
particularly high emotional demands, rendering bartending a unique form of quid pro quo
emotional labor. (2) Bartenders exist in a “default career” mode of employment that is
stigmatized for being low-status low-skilled labor. (3) Performing emotional labor and
managing stigma creates a divergence between bartender’s personal and occupational
identities resulting in constant identity work on and off the job. / Includes bibliography. / Thesis (M.A.)--Florida Atlantic University, 2017. / FAU Electronic Theses and Dissertations Collection
| Identifer | oai:union.ndltd.org:fau.edu/oai:fau.digital.flvc.org:fau_34548 |
| Contributors | Frazer, Jacqueline M.E. (author), Hough, Phillip A. (Thesis advisor), Florida Atlantic University (Degree grantor), Dorothy F. Schmidt College of Arts and Letters, Department of Sociology |
| Publisher | Florida Atlantic University |
| Source Sets | Florida Atlantic University |
| Language | English |
| Detected Language | English |
| Type | Electronic Thesis or Dissertation, Text |
| Format | 78 p., application/pdf |
| Rights | Copyright © is held by the author, with permission granted to Florida Atlantic University to digitize, archive and distribute this item for non-profit research and educational purposes. Any reuse of this item in excess of fair use or other copyright exemptions requires permission of the copyright holder., http://rightsstatements.org/vocab/InC/1.0/ |
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