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En myndighet i förändring : En fallstudie om Lean på Migrationsverkets mottagningsenhet. / An authority in change : A case study about Lean in The Migration Agency´s reception unit.

The purpose of this thesis is to illustrate how the business philosophy Lean, originating from the Japanese manufacturing industry, has been transferred to The Swedish Migration Agency. In addition to this, I will also look at how the management philosophy New Public Management (NPM) has been introduced in The Swedish Migration Agency´s discourse.   The Swedish Migration Agency is an authority of change and 2015 has so far been an eventful year marked by record high refugee flow in combination with the new organizational structure, alongside with mass recruitment in the organization.   The Lean model gaining ground can be seen as a paradigm shift and a shift from a democratic discourse to a NPM-discourse, where the state had previously been characterized by traditional bureaucracy, but now focuses on efficiency and management by objectives. This development creates a neoliberal effect on the Swedish welfare society, where citizens gradually transforms into consumers.

Identiferoai:union.ndltd.org:UPSALLA1/oai:DiVA.org:liu-122495
Date January 2015
CreatorsDasander, Carolin
PublisherLinköpings universitet, Institutionen för samhälls- och välfärdsstudier
Source SetsDiVA Archive at Upsalla University
LanguageSwedish
Detected LanguageEnglish
TypeStudent thesis, info:eu-repo/semantics/bachelorThesis, text
Formatapplication/pdf
Rightsinfo:eu-repo/semantics/openAccess

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