工作壓力迄今已然成為現代人壓力的主要來源，尤以警察工作性質特殊，在執法過程中，經常面臨緊張的壓力情境，諸多研究及案例報導均已證實，長期累積的工作壓力對於警察人員負面影響至鉅，如何從生活適應層面去調節工作壓力，為值得深入探究之議題。
因此，本研究旨在探討警察主管工作壓力與工作、家庭及休閒生活適應之情形。在方法上，採用深度訪談法，選取新北市政府警察局12位現職男性警察主管進行訪談。
經由訪談結果分析，警察主管在工作壓力與工作、家庭、休閒生活適應等面向之情形，發現如下：
（一）主管工作，壓力來源多元：績效要求、內部管理、民代關說、媒體報導及為民服務等，為警察主管感受甚深的壓力來源。
（二）工作壓力，身心負荷至鉅：睡眠品質不良、焦慮、情緒緊張及愧疚感等，顯見工作壓力對警察主管身心產生莫大的影響。
（三）工作績效，有賴團隊合作：警察主管於公幫助同仁解決工作問題，於私舉辦聚會活動，使整體士氣高昂，共創工作績效。
（四）遇有困境，調整心態適應：身處逆境之際，多數警察主管都能轉換心態，適應環境的轉變，或以退為進，蓄積實力。
（五）工作努力，也要兼顧家庭：警察主管雖戮力從公，也多能把握時間經營自己的家庭生活，以彌補平時對家庭照顧的不足。
（六）家人支持，最佳舒緩作用：家人的支持，對警察主管而言，在調節工作壓力及面對工作挑戰，提供了最佳的舒緩作用。
（七）休閒阻礙，常因公務牽絆：警察主管因工作繁重、輪班制度、掛心公事、以及意志不堅等，導致無法專心或參與休閒活動。
（八）從事休閒，達到紓壓效果：警察主管透過休閒活動參與，達到放鬆身心，紓解壓力的效果。
最後，依據本研究發現提出幾項建議：（一）與時俱進，檢討績效評比；（二）固守本業，回歸主要任務；（三）新血招募，增加心理測驗；（四）在職訓練，活絡講習內容；（五）系統規劃，講求工作效率；（六）各種活動，邀請眷屬參加；（七）薪資加給，視情酌予提升；（八）休閒參與，抒解工作壓力；（九）發揮創意，改造工作環境。 / Nowadays, work pressure has become the main pressure source for people in modern times, especially for police supervisors due to their special job nature. During the on-duty process, they are often faced with tense situation. It has been verified by many researches and case reports that long-term accumulated work pressure may make a great negative influence on the police supervisors. Therefore, how to adjust work pressure from life adaptation is a subject worthy of in-depth exploration.
The study is aimed at discussing the situation of police supervisors’ work pressure, work, family and leisure life adaptation. Taking in-depth interview method, it interviewed 12 male police supervisors in service in the New Taipei City Police Department.
It is found from the interview result analysis that the situation of the police supervisors’ work pressure, work, family and leisure life adaptation are shown as follows:
1. For the work of supervisors, the pressure sources are diverse: performance requirement, internal management, lobbying activities, media reports and service for people are the main pressure sources of police supervisors.
2. Heavy mental and physical load caused by work pressure: poor sleep quality, anxiety, intense emotion and sense of guilt. It indicates the work pressure can make big influence on police supervisors’ mind and body.
3. Work performance depends on teamwork. Publicly, police supervisors can help colleagues deal with work problems. Privately, they hold a party to improve the whole morale and create work performance together.
4. Adjust mentality adaptation in trouble: When in trouble, most police supervisors can change their mentality and adapt to the environment changes or retreat for the sake of advancing and accumulate strength.
5. Consider family while working hard: Though police supervisors make efforts on work, they should grasp time to manage their family life and make up their insufficient concern on family.
6. Family support has the best pressure relief effect. To police supervisors, family support can provide the best pressure relief effect in adjusting work pressure and facing work challenge.
7. Leisure disrupted by work: Police supervisors cannot focus on or participate in leisure activities because of busy work, job rotation, concern about work and weak determination, etc.
8. Relieve pressure by leisure: Police supervisors participate in leisure activities to relax mentally and physically and relieve pressure.
Finally, the study proposes some suggestions based on the research findings: 1. advance with the times and review performance appraisal; 2. hold fast to the work and go back to the major task; 3. recruit new blood and add psychological test; 4. in-service training and lecture content diversification; 5. systematical planning and emphasis on efficiency; 6. invite family dependants to take part in various activities; 7. proper salary raise and promotion; 8. leisure participation for work pressure relief; 9. develop creativity and change work environment.
| Identifer | oai:union.ndltd.org:CHENGCHI/G0095921012 |
| Creators | 吳銜禎 |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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