Automation could help organizations make work processes more efficient. The automatization could be seen as a digital co-worker and it is done by robotic process automatization (RPA) or artificial intelligence (AI). There is an ongoing debate about the effect of implementation of automatization. Should the effect be seen as a threat or a possibility for organizations and employees? This study examines how organizations are working or should work with automatization and what automatization requires from the organization. Moreover, this study explores automatization in organizations by studying academic books and articles about digitalization and change management. Articles and books are researched in three focus areas. The focus areas are: Goalsetting and effects, Attitude and Communication. In the empirical observation this study presents the findings from four Swedish organizations from different industries based on the focus areas. This study concludes that the work with automatization varies between the researched organizations. All four organizations were in the beginning of setting up automatization and had a vision to automate more processes. It is essential to start automatizing a small process instead of a large process or many at the same time. Also, it is necessary to map out work processes before automatization can be considered, since automatization requires distinct explanation of a process. Automatization should be managed by a business department and not from an IT-department. However, good collaboration between the two departments is vital. Furthermore, the effects, now and further on, of automatization should be communicated to the employees by their manager. Employees should be involved as change agents to help communicate the considered change to their colleagues. No resistance to change was found in any of the four organizations, instead scepticism was found more relevant in changes caused by automatization.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:liu-157648 |
| Date | January 2019 |
| Creators | Hertin, Emma, Lindberg, Kristine |
| Publisher | Linköpings universitet, Industriell ekonomi, Linköpings universitet, Industriell ekonomi |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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