In the competitive atmosphere of today's business world, corporate social responsibility (CSR) has become yet another factor organizations use to distinguish themselves and make their values apparent to their audiences. Social media have helped organizations communicate these characteristics with their audiences by enabling timely and cost-effective communication between individuals and organizations. While many studies have explored the role of social media in communicating CSR messages, few studies have focused on the social transformational cues that visual elements of these tools offer organizations in terms of communicating their socially responsible activity. Through a content analysis of social media posts by both the Reputation Institute's 20 most responsible companies and the institute's top 20 Fortune 500 companies, this study explored the ways in which organizations communicate their CSR activities over a three-month period. The analysis examined companies' CSR initiatives through their text and image posts on Instagram and Twitter, as well as how socially responsible companies express brand personality using these social media sites. Furthermore, this study compared organizations' use of image, text, and text-only based social media posts, as well as their use of image-power strategies. This study also contributed to existing work on CSR in social media by examining trends in the social media strategies of the most responsible and highest earning organizations in terms of how they communicate cues related to CSR. / Master of Arts

Yes / This study investigates the psychological effects of social identity on both posters and lurkers in online brand communities (OBCs). The results reveal the intermediate mechanisms mediating and moderating members’ social identity effects on members’ brand commitment leading to positive word-of-mouth and their resistance to negative information about the brand. This article treats social identity as a multi-dimensional construct. Differences amongst posters and lurkers on the relationships between the cognitive, affective and evaluative components of social identity are investigated along with their positive effect on brand commitment and behavioral consequences. Using a sample of 752 OBC members, both posters and lurkers emerge as valuable members and equally likely to derive social identity from their membership of an OBC. However, there are counter intuitive results for relationships within the research model between active and passive members of OBCs. These results offer implications for theory and can help managers to be better interactive marketers.

Yes / Purpose: This study investigates the role of consumer cosmopolitanism on consumer attitudes and purchase intentions towards foreign and local brands. Design/Methodology/Approach: The responses were collected on a structured questionnaire through a consumer survey. The data was then analysed through PLS-SEM. Findings: The results depict the positive influence of consumer cosmopolitanism on consumer attitudes towards foreign brands, which positively influences purchase intentions towards foreign brands and negatively influences the purchase intentions of local brands. Further, the mediating role of perceived quality was observed in explaining the consumer preference towards foreign and domestic brands. Practical Implications: Finally, the study concludes by providing implications for marketing scholars and managers of global and local brands. Originality Value: The paper examines the underlying mechanisms related to consumer cosmopolitanism and its role in influencing the foreign and local brand purchase.

Background: The luxury streetwear market has significantly grown and transformed over recent years, driven by the mix of high fashion and urban culture. An intriguing example within this niche is the Yeezy brand, and its development in collaboration between a human celebrity Kanye West and a sportswear brand Adidas. Since its founding in 2015, Yeezy has disregarded traditional fashion norms with its unique approach to design and marketing, forming a devoted consumer base despite various controversies surrounding its founder. The brand’s ability to maintain a strong brand love despite negative publicity presents an intriguing case for examining the main factors contributing to its sustained success. Purpose: The purpose of this thesis is to analyze the phenomenon of brand love towards the luxury streetwear brand Yeezy, owned by Kanye West, and to investigate how this brand love has been built and sustained despite the negative publicity surrounding its founder. By examining various aspects of brand love towards Yeezy, including the overall brand experience, the study aims to uncover the factors contributing to a brand's reputation and consumer attachment and to provide an updated model of the prototype of brand love towards luxury streetwear. Method: Using existing frameworks as a starting point, the phenomenon of brand love towards the  brand Yeezy was investigated by conducting semi-structured interviews with people who love the brand. Analysis of  previous concepts on brand love and the real-life data obtained from the respondents was combined to provide insights and to create an updated model of the prototype of brand love towards luxury streetwear. Conclusion: This thesis investigated the phenomenon of brand love towards Kanye West's brand, Yeezy and provided a model of the prototype of brand love towards luxury streetwear. Through in-depth interviews with a diverse group of Yeezy customers, the study revealed the essential elements, such as Good Quality, Intrinsic Rewards and Positive Affect, Self Identity, Willingness to Invest, Frequent Thought of Use and Length of Use, in combination with Popularity, Prestige, Exclusivity and Fashionability, as main aspects that sustain and strengthen brand love.

During centuries, places and cities have made efforts to make their land more attractive, efficient, democratic and secure. This aspire has accelerated due to globalization and other external factors. Today, there is fierce and global competition between cities and nationalities to create arenas for more investments, productive inhabitants and vibrant culture. The place brand has been a good tool and a key for success. Nevertheless, place branding is challenging; it includes the investment of all stakeholders – possessing different agendas and target markets – and at the same time their coordination and collaborations to ensure there would be no conflicting messages, misusing the place and harming the brand. Therefore, strong collaboration among stakeholders and consistent perceptions – about the city potentials – is substantially important. There are debates among scholars to choose the best initiative for involving all the groups, cultures, interests of a society into branding a city and exploit the potential of the city simultaneously. Place branding is a relatively new but growing field of research. The topic is multifaceted and therefore is considered advantageous to study place branding from a stakeholder perspective. In this current study, the stakeholders are viewed as the actors that are engaged in the act of presenting Umeå based on the cultural potential of the city during its hosting the European Capital of Culture event in 2014. Based on the purpose and research problems of this thesis, it is aimed to provide a framework to examine the gaps between the stakeholders’ perceptions about their city cultural potential during a cultural event. For this qualitative research, a single case study design is used and eight stakeholders – divided in two main groups – are identified for the data gathering by using in-depth interviews. The identity-reputation gap model is used as an analytical tool and gives guidance to the research. This study fills other research gaps by contributing with an understanding of the stakeholder’s role by studying place branding in the context of a mid-size city. With regard to the empirical contribution, this study offers a range of insights for Umeå – the image and the branded potential of the city – and findings can be regarded as a starting point for brand managers as well as cultural coordinators working to develop the place brand identity consistently in other contexts.

Consumer decisions are largely influenced by prior experiences via memory. Consumer research is limited in its consideration of the separate memory system conceptualisations dominant in psychology, and rather has primarily focused on semantic memory (SM). As Autobiographical Memory (AM) may equally affect one’s brand consumption decisions, it is critical to integrate AM into brand-related memory studies for a complete understanding of the consumer learning and decision-making process. The study conceptualises affective, self-relevant brand episodes as Brand-Related Autobiographical Memory (BRAM), and storage of abstract brand knowledge as Brand-Related Semantic Memory (BRSM). The conceptual review identified hypothesised relationships between BRAM, BRSM, self-brand congruence and affective brand commitment. Within a positivist paradigm, the study employed methodological triangulation with qualitative interviews, functional magnetic resonanace imaging (fMRI) experiment and a survey to collect data. Findings suggest that brand memories are stored in AM and SM, and brand memories that are in AM are self-relevant and emotion-laden. The construct of Specificity explains the self-brand congruence relationship while BRAM (Vividness and Affect) influence brand commitment. No relationship was discovered between BRSM, self-brand congruence and brand commitment. This is of particular significance as dominant consumer research focuses on semantic memory. The research contributes to marketing theory by: 1). identifying the importance of multiple memory systems in understanding consumers’ decision-making; 2). exploring how BRAM contributes towards emotional decision-making models; 3). identifying the importance of BRAM in self-brand congruence theory and brand commitment decisions; 4). demonstrating the use of nuroimaging (fMRI) methods to study consumer memories and 5). introducing the BRAM scale as a complementary measure to recall and recognition tests.

The main objective is a theoretical introduction to the rare-studied and published issue of the importance of museum brands for the marketing of thereof. The research problem is incorporated into the context of global penetration of the strongest brands of museums. The marketing approaches are applied to the National Agricultural Museum in Prague.

In today's world where it is becoming ever trickier to differentiate one product from another, it is even more significant to have the support of an influential brand. Obvious definitions of brand strategy are a foundation for successful management. Keeping in mind that the most ignored marketing opportunity in the Business to Business arena is the formation of a strong brand show the way to the requirement to have a clear basis for distinction. The significance of a categorization outside the B2B and B2C dichotomy is that it better explains the difficulty in the world of brands, as well as that it aids in perceiving the mutual dependence of different types of brands. It proves the extent at which brands in the shape of ingredient brands, corporate brands or mixed up B2C and B2B brand affecting the final end user and how that in its turn can have an influence on the starting point of the chain. While professionals are taught to make their managerial decisions based on a rational basis, professionals are human too and humans don't have the habit leave their emotions at elsewhere when they go to work.

Introduire la marque, dans le cadre des relations de la franchise peut se révéler efficace si les pratiques du franchiseur pour influencer les décisions des franchisés se révèlent inefficaces. Cette recherche explore et examine la qualité de la relation franchisé-marque comme un médiateur de la relation entre les bénéfices de la marque perçus par le franchisé et leurs comportements de citoyenneté de marque. Une phase qualitative a été conduite, suivie par une analyse quantitative où un modèle conceptuel a été testé par des équations structurelles (PLS-SEM). L’enquête par questionnaire a été réalisée en France et en Indonésie. L’analyse montre que les bénéfices de la marque influencent significativement la qualité de relation franchisé-marque. La qualité de la relation franchise-marque est ainsi le principal mécanisme de médiation dans la relation entre les bénéfices de la marque et les comportements de citoyenneté de marque des franchisés. Cette recherche étend le paradigme de la relation de franchise en associant le rôle du franchisé et de la marque dans le cadre relationnel au-delà de la dyade traditionnelle franchisés/franchiseur. Les résultats montrent que les franchisés deviennent des supporteurs actifs de la marque au travers des actions franchiseur/franchisés lorsqu'ils sont liés de manière émotionnelle aux marques. Nous sommes conscients que la petite taille de notre échantillon est insuffisante pour tester notre modèle conceptuel complexe. Les recherches futures peuvent bénéficier en examinant le rôle de la relation franchisé-marque comme atténuateur des transgressions de la marque du franchiseur sur les intentions de renouveler le contrat de franchisé. / Introducing the brand in the context of franchise relationships prove effective since franchisor's practices to influence the decisions of franchisees are no longer as effective. This research aims to explore and examine the quality of franchisee-brand relationship as a mediator of the relationship between franchisee-perceived brand benefits and franchisee brand citizenship behaviours. A qualitative phase was conducted, followed by a quantitative analysis where a conceptual model was tested by structural equations (PLS-SEM). The survey was carried out in France and in Indonesia. The analysis shows that franchisee-perceived brand benefits significantly influence the quality of franchisee-brand relationships. The latter also acts as the key mediating mechanism in the relationship between franchisee-perceived brand benefits and franchisee brand citizenship behaviours. This research extends the franchise relationship paradigm by combining the role of the franchisee and the brand within the relational framework beyond the traditional franchisee-franchisor dyad. The results suggest that franchisees become active supporters of the brand through franchisor-franchisee actions when they are emotionally bonded with the brands. We are aware of the sample size relative insufficiency to fit our complex conceptual model with the data. Future research can benefit by examining the role of franchisee-brand relationship in altering the effect of franchisor brand transgressions on franchisee stay intention.

Devido à progressiva importância atribuída à marca e, em especial, ao seu gerenciamento, diferentes teorias e modelos de compreensão, análise e prescrição foram e vêm sendo desenvolvidos, procurando se orientar abordagens e decisões estratégicas de negócio. Embora seja possível identificar algumas diferenças conceituais e/ou estruturais, dois aspectos, na prática, estão sempre presentes na análise de marcas e podem ser considerados decisivos na compreensão e gestão dessas: identidade e posicionamento de marca. Em relação a este segundo conceito, torna-se, ao longo do tempo, mais relevante, decisivo e crucial o processo de análise e avaliação da eficácia, adequação e relevância do posicionamento, em termos organizacionais, o entendimento da condição da marca e sua relação com o mercado, assim como modelos e procedimentos de avaliação para a decisão por sua eventual modificação ou adequação ao longo do tempo: o reposicionamento. Atualmente, o exame e a decisão de um reposicionamento de marcas está presente no cotidiano de profissionais de marketing e comunicação, porém não existe consenso ou uniformidade de abordagem deste tema, resultado, entre outras razões, da limitada literatura desenvolvida acerca do assunto. Este trabalho se propõe a abordar de forma estruturada conceitual e estrategicamente condições, desafios e riscos da adoção de uma estratégia de reposicionamento de marcas, utilizando argumentação baseada em literatura disponível, somada a intervenções exploratórias de exemplos reais, e propondo uma tipificação para as decisões e estratégias de reposicionamento, assim como orientações e alternativas para a gestão de marcas. A decisão por um reposicionamento de marca envolve desafios, investimentos e riscos, sendo que, na maioria das vezes, este processo se impõe ao gestor de marca. Com o objetivo de contribuir no exame e/ou avaliação do reposicionamento de marcas, este trabalho aborda as condições, as decisões e os impactos potenciais, oferecendo uma classificação e uma estrutura de análise orientadas para operação e gestão de estratégias de reposicionamento. / Different theories and comprehension, analysis and prescription models were and are being developed associated to progressive importance of brand management. Their objectives, in general, are to offer approached-based and strategic decisions for business. However, it is possible to identify some conceptual and/or structural differences among these papers, two aspects, in practice, are always present in brand’s analysis and may be recognized as decisive to understanding and administration brands: identity and positioning. This second concept is becoming more important and crucial as time goes by, playing a fundamental role in the brand efficacy evaluation, relevancy and compatibility of positioning and, particularly, the brand condition comprehension and its relationship with the market, as evaluation procedures and decision models for brand positioning change: the repositioning. Nowadays, brand repositioning analysis and decision are part of daily activities of marketing and communication professionals, but there is not approach consensus or uniformity to deal with this concept. As matter as fact, it is result – among other reasons – of limited developed literature about this issue. That thesis proposes itself to approach structurally, conceptually and strategically the conditions, challenges and risks to the adoption of brand repositioning strategy, using argumentation based on available literature added exploratory intervention in actual cases and proposing a taxonomy for repositioning strategies and decisions and brand management orientation and alternatives. Brand repositioning decision involves challenges, investments and risks. In general, this process in not a management decision, but an external imposition as a function of realized brand performance. With the objective to contribute to analysis and evaluation of brand repositioning, this research effort focus conditions, decisions and potential impacts, offering a structure and a classification oriented to repositioning strategies an operation management.