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This study investigated the conflict management styles of chief student affairs officers in 4-year public institutions of higher education in the Southern Association of Colleges and Schools. The data for the study were collected using Hall's Conflict Management Survey. The sample for the study consisted of 25 chief student affairs officers. The purpose of the study was to identify the conflict management style preferences of chief student affairs officers. The other variables studied to ascertain if they had an impact on the style preferences were age, gender, number of years of experience as a chief student affairs officer, ethnicity, and the size (enrollment) of their employing institution. The study found statistically significant associations (p<.05) between ethnicity and conflict management style, specifically the synergistic and win-lose styles, and between the synergistic style and age. The association between ethnicity and conflict management style could be attributed to the fact that the Caucasian group of chief student affairs officers comprised 66.7 % of the synergistic styles and 100 % of the win-lose styles. The association between the synergistic style and age could be due to the fact that the majority of the chief student affairs officers had a synergistic style, and of that group, 66.7 % were in the 50-59 age range. No statistically significant associations were found for correlations between conflict management style and gender; conflict management styles and number of years of experience as a chief student affairs officer; or conflict management styles and size (enrollment) of their employing institutions. The lack of significance shows that there are no associations between the conflict management styles of chief student affairs officers stratified according to gender, number of years of experience, and size (enrollment) of their employing institutions.

Thesis (MPA.)--University of Limpopo, 2010 / Different studies have clearly defined conflict management but little is known as to whether inadequate conflict management skill is close relative of service delivery. This paper presents the aim and objectives of the study, summary of the methodology used, type of data collected, very brief description of the data analysis methods, summary of findings conclusion and recommendations. The aim of the study is to investigate problems affecting the implementation of conflict management strategies within the school situation as witnessed by the chaotic situation within the school. Hence the concern raised by the community on critical issues which motivate the school management team to improve their knowledge, skills and attitudes on managing conflict in the workplace. The type of data collected was both primary and secondary where people’s views were called upon to provide information on the phenomenon. The objectives of the study are to conduct research on the challenge of conflict management in Modipe High School, to examine the relationship between conflict management and service delivery, to assess the impact of conflict on service delivery and to contribute towards strategic solutions for more effective conflict management. Qualitative research methodology was applied using data collection techniques such as the interviews and questionnaires to draw information about the topic under investigation. Primary and secondary data was collected from interviews, questionnaires and literature review respectively. The data analysis methods that were employed include content and thematic analysis. This was followed by a brief summary. The study revealed that inadequate conflict management skills on service delivery can be caused by various actions, for example, unfair treatment of others, ignorance of work procedures, application of rules and regulations, and self-disciplined educators. To this end, it is recommended that if there is a difference of opinion, proper channel of communication should be followed through the union representatives and supervisors, until the complaints or needs reach the management unit for discussion and finalisation where possible, without disagreements.

This study examines and analyzes conflict management and effective communication from several complementary perspectives. The purpose of the study is to identify common types of conflicts that learners confront in the process of EFL learning / to examine and analyze EFL learners&#039 / own strategies to deal with conflicts based on the conflict handling modes in the process of EFL learning / to find out their needs in terms of effective communication skills necessary to manage conflicts / and to analyze their attitudes toward conflict management learning and their needs for conflict management strategies. In order to achieve this aim, a survey research is preferred and the quantitaitve data gathered through the questionnaires were supported with the qualitative data obtained from the interivews with participants EFL learners. In the questiionnaire, there were two parts. The first one was a demographic inventory designed to gather the demographic characteristics of the participants. In the second part, four sub-sections were desgined: (1) a rank answer questionnaire to identify common types of conflicts that learners confront in the process of EFL learning / (2) a slightly adapted, Likert scale questionnaire which was translated to Turkish by G&uuml / m&uuml / seli (1994) from the Rahim Organizational conflict Inventory II (ROCI II) to identify EFL learners&#039 / conflict management strategies / (3) another Likert scale questionnaire to find out their needs in terms of effective communication skills necessary to manage conflicts / and (4) an alternative answer questionnaire to analyze learners&#039 / attitudes toward conflict management learning and their needs for conflict management strategies. The result of these questionnaires were analyzed by SPSS 15.0. This data gathering instrument was implemented on 339 students at the preparatory school TOBB University of Economics and Technology. Data gathered from 171 students from the same school were used for the piloting of the stduy. The data gahthered from 339 students at ETU Preparatory School represented the results of the main study. In analyzing the data, descriptive statistics as frequency, percent, average, and standard deviation and inferential statistics as ANOVA was used. As the second scale of the current study, semi-structered interviewsw were conducted with 12 students studying at the same university. The results of the interviews were analyzed through content analysis. The results of the study revealed that there is a relationship between EFL learners&#039 / conflict managament strategies, need for effective communication skills, and their gender, scholarship status, last school graduated, and duration of study at a particular university. Additionally, the study displayed that students confornt various types of conflict and they need to learn conflict management skills and effective communication skills to deal with conflicts successfully.

Thesis (Ph. D.)--University of Washington, 2001. / Vita. Includes bibliographical references (leaves 346-363).

Thesis (D. Min.)--New Orleans Baptist Theological Seminary, 2000. / Includes abstract and vita. Includes bibliographical references (leaves 81-90).

Thesis (D. Min.)--New Orleans Baptist Theological Seminary, 2002. / Includes abstract and vita. "November 2002." Includes bibliographical references (leaves 148-154).

Sambandet mellan emotionell intelligens och konflikthantering är ett relativt outforskat område, framför allt inom universitetsmiljö. I denna studie utreds huruvida nivån av emotionell intelligens har någon betydelse för preferens för olika konflikthanteringsstilar. Mätinstrumenten “The Assessing Emotion Scale” och “ The Dutch Test for Conflict Handling” användes på 100 studenter för att bedöma graden av emotionell intelligens och valet av konflikthanteringsstil. Varken emotionell intelligens eller konflikthanteringsstil var med säkerhet statistiskt signifikant beroende av kön totalt sett, däremot fanns ett starkt samband mellan “Samverkan” och “Kompromiss” till nivå av emotionell intelligens, framför allt hos kvinnor men inte hos män. Resultaten av denna studie visade att sättet att lösa konflikter inte är könsberoende utan tycks vara mer relaterade till individuella egenskaper hos varje person. Dessutom tycks personer med högre grad av emotionell intelligens föredra “Samverkan” och “Kompromiss” i konflikter. / The relationship between emotional intelligence and conflict management is an area, which is relatively poorly researched especially in a university environment. In the present study, the effect of level of emotional intelligence on preference for varying styles of conflict management is investigated. The research instruments “The Assessing Emotion Scale” and “The Dutch Test for Conflict Handling” were given to 100 students in order to assess level of emotional intelligence and preference for conflict management style. Results indicated that neither level of emotional intelligence nor conflict management styles were statistically significantly influenced by gender. A strong association between “Problemsolving” and “Compromising” to level of emotional intelligence was seen in women. In men, this association was not seen. The results of this study indicate that styles to resolve conflict were not directly gender related, but rather related to the qualities shown by each individual. Additionally, individuals with a higher level of emotional intelligence preferred “Problemsolving” and “Compromising” in conflict management.

Thesis (D. Min.)--New Orleans Baptist Theological Seminary, 2004. / Includes abstract and vita. Includes project proposal. "March 2004." Includes bibliographical references (leaves 138-141, 70-74).

Thesis (D. Min.)--Dallas Theological Seminary, 1999. / Includes abstract. Includes bibliographical references (leaves 116-120).