Disertaciją Sistemos architektūra, grindžiamos žinių valdymo procesais sudaro šie skyriai: 1. Įvadas. 2. Žinių valdymas bei žinių valdymo technologijos. 3. Žinių valdymo sistemų ir jų architektūrų analizė. 4. Sistemos architektūra, grindžiamos žinių valdymo procesais. 5. Žinių valdymo sistemos taikymas organizacijose. 6. Bendrosios išvados. Įvadas apima tyrimo aktualumą, mokslinį naujumą, darbo tikslus ir uždavinius, praktinę tyrimo vertę bei aprobavimą tarptautinėse konferencijose ir seminaruose. Pirmame skyriuje „Žinių valdymas ir žinių valdymo technologijos“ pateikiamas žinių valdymo sąvokos apibrėžimas, apie kurį diskutuoja daugelis autorių, dirbančių mokslo ir pramonės srityse. Žinių valdymas pradedamas nagrinėti nuo žinių apibrėžimo ir jo interpretavimo, plačiai aptariamo literatūroje. Tuomet pereinama prie priemonių, padedančių įdiegti žinių valdymą praktikoje. Antrame skyriuje „Žinių valdymo sistemų ir jų architektūrų analizė“ analizuojamos kitų tyrėjų veikaluose siūlomos žinių valdymo sistemų architektūros. Klasifikuojami ir tiriami tokių sistemų arba sprendimų pavyzdžiai, suskirstant juos į komercinius ir atvirojo kodo šaltinius. Išanalizavus egzistuojančias žinių valdymo sistemų architektūras, trečiame skyriuje „Sistemos architektūra, grindžiamos žinių valdymo procesais“ siūloma žinių valdymo sistemos architektūra, sutelkta į žinių valdymo procesus. Tuomet apibūdinamos informacinės ir komunikacinės technologijos, kurias galima taikyti kiekvienam žinių valdymo... [toliau žr. visą tekstą] / The thesis “A system architecture centred on knowledge management processes” consists of these chapters: 1. Introduction. 2. Knowledge management and knowledge management tools. 3. Analysis of knowledge management systems, their architectures and solutions. 4. A system architecture centred on knowledge management processes. 5. Knowledge management implementations in organizations. 6. General conclusions. The introduction chapter covers relevance, tasks, object, scientific novelty and practical value of the research, and work approbation in international conferences. The first chapter presents knowledge management definitions discussed by many authors in academia and industry. To enter into this subject, knowledge determinations and interpretations widely discussed in literature are analysed. Later, tasks which knowledge management solves in organizations and tools which help to put it into practice are discussed. In the second chapter architectures of knowledge management systems suggested by other researchers in literature are investigated. Thereafter, a classification of them and an investigation of examples of such systems or solutions are made. After the analysis of knowledge management discipline and existing knowledge management system architectures, an architecture for knowledge management systems which is knowledge management processes centred is suggested in the third chapter. Then, specifications of information and communication technologies which could be used... [to full text]

This thesis explores, from a very personal perspective, the engagement of one South African non-government organization, The Valley Trust, with knowledge work as an integral dimension of its practice. The thesis is written as an autoethnographic case study, drawing on the complementary methodologies of writing inquiry and arts-based inquiry, including the use of metaphor as an aid to understanding learning and knowledge creation as ongoing flow and movement. It is also strongly influenced by narrative theory, and it incorporates participatory action research, with a cooperative inquiry group made up of 12 colleagues playing a key role. Although the inquiry set out to address the question: How can The Valley Trust integrate its learning processes and its knowledge creation and sharing so as to improve its effectiveness and contribute to the broader discourse around health and development?, what emerged during the inquiry process was that there are no simple answers to this question, and confirmed that within the context of the organization‟s work and the author‟s lived experience, knowledge is indeed a “…process, a temporary state…scary to many” (Eisner, 1997:7). For this reason, and to honour the importance of the co-creation of meaning which was a key theme in the inquiry, the thesis avoids conclusions and relies rather on the reader‟s engagement with the process as represented in the text and the images to allow meaning to emerge. The thesis also creates spaces for multiple voices to be heard, although not to the extent originally intended. The thesis foregrounds those dimensions of knowledge work which are neglected in many other writings on the subject: the practical difficulties of finding organizational time for conversation, reflection, and the co-creation of meaning; the challenges introduced by organizational change processes; the tensions which inevitably occur between colleagues; and the challenges of promoting a shared understanding of knowledge work and its significance in an organization where multiple paradigms help to determine priorities. Other key themes which emerged during the inquiry were the importance of seeing knowledge work within the context of the whole organizational landscape rather than as an isolated component of the organization‟s practice, and the critical importance of locating knowledge creation and sharing in relationship. The thesis closes with a reflection on the process of writing, emphasizing the primacy of process in knowledge work, and recognizes the challenges confronting the representation and sharing of knowledge work as process in the complex context of an organization working in the fields of health and development. / Thesis (Ph.D.)-University of KwaZulu-Natal, Pietermarutzburg, 2010.

The purpose of this dissertation was to understand and analyse the facilitative role of specialist and niche business-to-business (trade) media in the emergence of communities of practice, part of the knowledge management discipline, using models from systems theory to assist in the qualitative research process. First, it was considered how to define communities of practice and business-tobusiness (B2B) media. How communities of practice (CoPs) emerge and why they are an important part of a management toolkit going forward in business, is described. Sharing knowledge emerged as the key to the creation of CoPs as well as being the core currency that business-to-business media trade in to service their stakeholders. How learning takes place through shared experience, narratives and storytelling emerged as essential to how knowledge is created. Soft systems methodology as the analytical lens through which to measure the data set was also investigated once it was decided to use a qualitative inductive approach to collating and analysing the data. A semi-structured interview schedule was employed and 17 research subjects interviewed. The respondents to this study were drawn from leading media houses in South Africa, including award-winning B2B publications, bar one from a US online think tank on new media. The impact of new media technologies/internet on communication and the distribution of information and engagement of communities in the CoP and B2B space, was a strong theme throughout this dissertation. The findings revealed that while communities of practice is not a widely used term in the networks that B2B media utilise to embed themselves in industries, it is true that some of the networks and associations they are close to and derive meaning from, do in fact contain characteristics common to CoPs and could be termed CoPs, even when formally unrecognised as such. What was a stronger theme emerging from the data was that B2B media could in fact benefit more from facilitating CoPs to aid information gathering and improve credibility within the industry sectors they serve. B2B media in South Africa, in particular, were regarded as immature and sometimes lacking in ethics and innovation, according to respondents. To improve their sustainability, several characteristics emerged from the research that B2B media should focus on as a 'model for sustainability': 1) Special interest/niche communities - to assist in building knowledge assets; 2) Sustainability - through a multi-media platform business model; 3) Values - for application to serve their industry sectors; 4) Educational role through the facilitation of networks such as CoPs; and, 5) Communication channels - utilised for deeper engagement with their communities in emergent new media models where their own stakeholders were influencing content. The value inherent in this dissertation lies in the original research undertaken into the B2B media industry in South Africa which has not been formally studied, particularly not from a knowledge management perspective. This study could also be of interest to knowledge management practitioners who are interested in the role specialist media can play in aiding CoPs with information for knowledge creation. / Thesis (M.Com.)-University of KwaZulu-Natal, 2009.

In the context of knowledge management, the challenge for organizations is to convert individual human knowledge into structural capital so that the knowledge becomes persistent in the organization, making it more accessible and hence more usable. How to codify the knowledge of a workforce, including the tacit knowledge of experts, and how to apply that codified knowledge with success are unresolved issues. The conversion of individual knowledge into structural capital is of particular relevance in the field of design. Design is a complex activity that creates valuable knowledge. However, that knowledge is often implicit, unstructured, and embedded in procedures, methods, documentation, design artifacts, and of course in the minds of designers and other project stakeholders. In addition, design teams are often multidisciplinary and include experts who apply tacit knowledge to arrive at solutions. Design projects extend over time so that the risk of losing design knowledge increases. Information in itself is not knowledge for the purposes of structural capital. A user interface (UI) design specification for example, does not capture the knowledge used to create that design. The specification tells us what the artifact should be, but it does not tell us how the design came to be or why it is the way it is. Design rationale (DR) is a field of study surrounding the reasoning behind design decisions and the reasoning process that leads to the design of an artifact. The objective of creating a design rationale is to make the reasons for design decisions explicit. Design space analysis (DSA) is one perspective on design rationale that explores alternative design solutions and the assessment of each against design objectives. The rationale behind design decisions provides insight about the design knowledge that was applied and is therefore, of interest to the structural capital of organizations. Moreover, the process of making the rationale explicit is of interest to the domain of user interface design. The challenge for UI designers and the question addressed in this research is how to make the design rationale explicit and use it to effectively support the design process? The proposed solution is to conduct design space analysiS as part of the process of de.slgn. To. test this solution it is important to explore the implications of generating design rationale in practice and to explore whether DSA reflects the knowledge that expert deSigners apply. The "DSA study" demonstrated and examined the use of design space analysis by UI experts in a long-term, practical, design setting. The findings suggest that design space analysis supports communication and the reasoning process, and it provides context around past design decisions. It was also found that conducting design space analysis encourages designers to accumulate design ideas and develop an understanding of design problems in a systematic way. In addition, the study showed that designers are capable of producing and using the notation, but that the effort to conduct DSA is an obstacle to its use in practice. Conclusions are drawn that DSA can structure the reasoning aspect of design knowledge. The "design skills study" identified the skills that user interface experts apply in practice. The findings indicate that many of the skills of UI experts correspond to the skills that are emphasized by DSA. The study emphasized the pervasiveness and importance of the communication activity in design, as well as the role of reasoning in communication and decision making. The study also identified design activities that receive comparatively little attention from UI experts and design skills that may be comparatively poor. Conclusions are drawn that DSA reflects in part the knowledge that designers apply in practice. Findings from the above studies point to two approaches that maximize the positive effects of DSA and minimize the effort to conduct a design space analysis. I describe these approaches as coaching and heuristics. Informal evaluations indicate that coaching and heuristics warrant further investigation. The findings from each of the studies have implications for design space analysis. These are discussed around several themes: the tension between the processes of designing and structuring design knowledge, the trade-off in effort between structuring design knowledge and interpreting unstructured design knowledge, design knowledge and the complementary roles of communication and documentation, and DSA as it pertains to expert and novice designers. It is inevitable that where there are new findings and solutions there are also new questions to be explored. Several interesting questions raised by these investigations suggest an agenda for future work.

This thesis describes research aimed at increasing the accessibility of modelling to the general manager as a tool to promote organisational learning and improve managerial performance. An exploratory approach was adopted and a wide-ranging investigation of the whole process of modelling and its relevance to learning was carried out. A review of individual learning, organisational learning and modelling techniques in management, led to the identification of system thinking as a modelling methodology whose role in promoting learning warranted further research. Two major pieces of fieldwork were conducted. Firstly, the process of training managers in systems thinking was studied. Secondly, a case study of the adoption of systems thinking by a large manufacturing company was carried out. During the course of this work, a number of training case studies and a supply chain management training workshop, based upon the use of a generic supply chain model, were developed. This fieldwork identified model conceptualisation as a major area of difficulty for novice modellers. In order to provide assistance in this area, a new framework for model conceptualisation, based upon the use of archetypes and generic models, was developed. During the course of this work an exploration of the relationship between qualitative and quantitative modelling was carried out. This resulted in the development of simulation models of a number of the system archetypes. Additionally, a computerised Delphi-based knowledge acquisition tool was developed. The purpose of this tool was to allow a large group of geographically dispersed people to become directly involved in the modeffing process. In conclusion, this thesis has suggested that there are substantial benefits to be gained from encouraging managers to become modellers. It has also confirmed the potential of systems thinking to support modelling for learning.

No description available.

Corporations appear to be mesmerized by the revenue value of intellectual assets to the exclusion of other attributes thereof. Moreover, empirical evidence suggests that corporate lawyers share this perception, primarily conceptualizing of intellectual assets as a means of generating corporate wealth. This over-promotion of revenue value has wide ranging effects. Specifically, this example of willful blindness on the part of corporations and corporate lawyers is a potential stumbling block for the appropriate utilization of corporate intellectual assets as well as the development of intellectual property regimes and academic discourse. These negative effects stem directly from the misguided corporate perception of intellectual assets as primarily revenue value.

The purpose of this study is to explore the theoretical foundation for conceptualizing information-sharing behavior and to develop a composite index or a global scale for measuring the overall level of information sharing in the context of supply chains. Specifically, the study investigates two research questions: What are the basic characteristics of information-sharing behavior? How can the overall level of operational information sharing of small- and medium-sized Canadian enterprises in supply chains be measured? Three major characteristics of information-sharing behavior are identified in the study: there must be mutual benefits, a mixture of collaborative and competitive actions, and a dependent relationship. Correspondingly, a theoretical definition of information-sharing behavior is proposed: information-sharing behavior is a type of information behavior in which two groups of actors connected by a certain type of relationship transfer information between them through collective actions in order to achieve individual or common interests. Furthermore, a general analytical framework of information-sharing behavior is developed. The analytical framework, which includes major factors involved in information-sharing activity, broadens the scope of interactions beyond the systems and information, and adopts a new perspective emphasizing incentives and interactions between actors in addition to the system-centered and user-centered views traditionally assumed in information behavior studies. / Le but de cette étude est d’explorer les fondements théoriques pour conceptualiser le comportement du partage d’information et pour développer un index composé ou une échelle globale afin de mesurer le niveau complet du partage d’information dans le contexte de chaînes d’approvisionnement. En pratique, le partage d’information entre les membres d’une chaîne d’approvisionnement est crucial afin d’augmenter la compétitivité et la performance des entreprises individuelles et de la chaîne entière. Néanmoins, le partage d’information rendu possible par les réseaux informatiques dans les entreprises canadiennes en ·est toujours à ses balbutiements, et il n’y a aucune méthode applicable pour évaluer les efforts des entreprises pour améliorer le niveau du partage d’information dans les chaînes d’approvisionnemeont. Spécifiquement, l’étude examine les deux questions de recherche suivantes: Quelles sont les caractéristiques de base du comportement du partage d’information? Comment peut être mesuré le niveau général du partage d’information opérationnel entre les petites et les moyennes entreprises canadiennes dans les chaînes d’approvisionnement? Trois caractéristiques majeures du comportement du partage d’information sont identifiées dans l’étude: il doit y avait un avantage mutuel, un mélange d’actions collaboratives et compétitives, et une relation de dépendance. Une définition théorique de comportement du partage d’information est proposée: Le comportement du partage d’information est un type de comportement informationnel dans lequel deux groupes d’acteurs sont reliés par un certain type de relations de transfert des informations par des actions collectives afin de réaliser des intérêts individuels ou communs. En outre, une structure analytique d’ensemble du comportement de partage d’information est développée. La structure analytique, qui comprend des facteurs majeurs dans l’

In recent years, practitioners and researchers alike have turned their attention to knowledge management (KM) in order to increase organisational performance (OP). As a result, many different approaches and strategies have been investigated and suggested for how knowledge should be managed to make organisations more effective and efficient. However, most research has been undertaken in the for-profit sector, with only a few studies focusing on the benefits nonprofit organisations might gain by managing knowledge. This study broadly investigates the impact of knowledge management on the organisational performance of nonprofit organisations. Organisational performance can be evaluated through either financial or non-financial measurements. In order to evaluate knowledge management and organisational performance, non-financial measurements are argued to be more suitable given that knowledge is an intangible asset which often cannot be expressed through financial indicators. Non-financial measurement concepts of performance such as the balanced scorecard or the concept of Intellectual Capital (IC) are well accepted and used within the for-profit and nonprofit sectors to evaluate organisational performance. This study utilised the concept of IC as the method to evaluate KM and OP in the context of nonprofit organisations due to the close link between KM and IC: Indeed, KM is concerned with managing the KM processes of creating, storing, sharing and applying knowledge and the organisational KM infrastructure such as organisational culture or organisational structure to support these processes. On the other hand, IC measures the knowledge stocks in different ontological levels: at the individual level (human capital), at the group level (relational capital) and at the organisational level (structural capital). In other words, IC measures the value of the knowledge which has been managed through KM. As KM encompasses the different KM processes and the KM infrastructure facilitating these processes, previous research has investigated the relationship between KM infrastructure and KM processes. Organisational culture, organisational structure and the level of IT support have been identified as the main factors of the KM infrastructure influencing the KM processes of creating, storing, sharing and applying knowledge. Other research has focused on the link between KM and OP or organisational effectiveness. Based on existing literature, a theoretical model was developed to enable the investigation of the relation between KM (encompassing KM infrastructure and KM processes) and IC. The model assumes an association between KM infrastructure and KM processes, as well as an association between KM processes and the various levels of IC (human capital, structural capital and relational capital). As a result, five research questions (RQ) with respect to the various factors of the KM infrastructure as well as with respect to the relationship between KM infrastructure and IC were raised and included into the research model: RQ 1 Do nonprofit organisations which have a Hierarchy culture have a stronger IT support than nonprofit organisations which have an Adhocracy culture? RQ 2 Do nonprofit organisations which have a centralised organisational structure have a stronger IT support than nonprofit organisations which have decentralised organisational structure? RQ 3 Do nonprofit organisations which have a stronger IT support have a higher value of Human Capital than nonprofit organisations which have a less strong IT support? RQ 4 Do nonprofit organisations which have a stronger IT support have a higher value of Structural Capital than nonprofit organisations which have a less strong IT support? RQ 5 Do nonprofit organisations which have a stronger IT support have a higher value of Relational Capital than nonprofit organisations which have a less strong IT support? In order to investigate the research questions, measurements for IC were developed which were linked to the main KM processes. The final KM/IC model contained four items for evaluating human capital, five items for evaluating structural capital and four items for evaluating relational capital. The research questions were investigated through empirical research using a case study approach with the focus on two nonprofit organisations providing trade promotions services through local offices worldwide. Data for the investigation of the assumptions were collected via qualitative as well as quantitative research methods. The qualitative study included interviews with representatives of the two participating organisations as well as in-depth document research. The purpose of the qualitative study was to investigate the factors of the KM infrastructure (organisational culture, organisational structure, IT support) of the organisations and how these factors were related to each other. On the other hand, the quantitative study was carried out through an online-survey amongst staff of the various local offices. The purpose of the quantitative study was to investigate which impact the level of IT support, as the main instrument of the KM infrastructure, had on IC. Overall several key themes were found as a result of the study: • Knowledge Management and Intellectual Capital were complementary with each other, which should be expressed through measurements of IC based on KM processes. • The various factors of the KM infrastructure (organisational culture, organisational structure and level of IT support) are interdependent. • IT was a primary instrument through which the different KM processes (creating, storing, sharing and applying knowledge) were performed. • A high level of IT support was evident when participants reported higher level of IC (human capital, structural capital and relational capital). The study supported previous research in the field of KM and replicated the findings from other case studies in this area. The study also contributed to theory by placing the KM research within the nonprofit context and analysing the linkage between KM and IC. From the managerial perspective, the findings gave clear indications that would allow interested parties, such as nonprofit managers or consultants to understand more about the implications of KM on OP and to use this knowledge for implementing efficient and effective KM strategies within their organisations.

Organisations are constantly under pressure to be more efficient and effective. Lessons learned activities are recognised as a method to seek improved performance in the project environment and considered to be best practice, however they are often not implemented (Eppler et al, 2000). How should lessons learned be conducted in a project environment? This research investigated industry practices to identify the factors affecting lessons learned and important aspects to take into consideration when developing a lessons learned process. Additionally several associate management theories were investigated to determine if they could be used to develop effective procedures or processes. / This dissertation proposes a model incorporating three pillars that need to be equal in strength to support the process. The first pillar of the lessons learned process: identifying and capturing the lessons learned. The second pillar of the lessons learned process: Documenting and disseminating, allows the knowledge to be shared through out the organisation and to future project teams. Finally the third pillar: applying the lessons learned, is the application of the knowledge to existing and future projects, providing new opportunities for knowledge creation. / Finally this dissertation provides area in which further research in the field could be undertaken. / Thesis (MProjectManagement)--University of South Australia, 2005.