Dentre as fases do ciclo de vida do Gerenciamento de Processos de Negócios (BPM - Business Process Management), a fase de diagnóstico de processos pode facilitar a mudança de modo a fundamentar futuros esforços de aumento de produtividade, padronização da execução do trabalho e criação de uma rotina de trabalho mais eficiente. Como técnica de diagnóstico, a ARA (Árvore da Realidade Atual) é mais ampla pois demonstra a visão geral da situação da empresa. A pergunta de pesquisa que se pretende responder com este trabalho é: como o diagnóstico da Árvore da Realidade Atual pode promover melhorias em uma Unidade de Pesquisa Clínica (UPC)? O objetivo é analisar o relacionamento entre a aplicação do diagnóstico da ARA e as melhorias realizadas em uma UPC. Para tanto, foi utilizado como método um estudo de caso em uma UPC que utilizou ARA como técnica de diagnóstico precursora da implementação de melhorias organizacionais. Nos resultados deste estudo é apresentado o diagnóstico da ARA em uma UPC e são descritas as melhorias que ocorreram na organização a partir da aplicação desta técnica. Além disso, são identificados quais fatores de sucesso do BPM contribuíram para a aplicação da ARA. Conclui-se que a utilização da ARA como técnica de diagnóstico, além de fornecer uma análise que contempla as necessidades reais da organização, pode ser relacionada com o sucesso da implementação de melhorias. Este estudo deve fornecer subsídios aos gestores de UPCs em relação à efetividade das práticas administrativas passíveis a serem adotadas, além de ser importante para pesquisadores que atuam com diagnóstico de processos e BPM ao apresentar a efetividade da utilização da ARA como técnica e relacionar as melhorias obtidas com os fatores críticos de BPM. / Among the phases of the Business Process Management (BPM) lifecycle, the process diagnostics phase can facilitate the change in order to support future efforts to increase productivity, standardize the execution of work and create a more efficient work routine. As a diagnostic technique, CRT (Current Reality Tree) is broader because it demonstrates the overall picture of the company\'s situation. The research question that intends to answer with this work is: how the diagnosis of the Current Reality Tree can promote improvements in a Clinical Research Unit (CRU)? The objective is to analyze the relationship between the application of CTR diagnosis and the improvements performed in a UPC. For that, a case study was used as a method in a UPC that used CRT as diagnostic tool for the implementation of organizational improvements. The results of this study present the diagnosis of CRT in a CRU and describe the improvements that occurred in the organization from the application of this technique. In addition, it is identified which BPM success factors contributed to the application of ARA. It is concluded that the use of ARA as a diagnostic technique, besides providing an analysis that considers the real needs of the organization, can be related to the success of the implementation of improvements. This study should provide support to UPC managers concerning to the effectiveness of the administrative practices that may be adopted, and it is important for researchers working with process and BPM diagnoses to introduce the effectiveness of the use of ARA as a technique and to relate the improvements obtained with the critical BPM factors.

Flowly is a tool for iBPMS packages, as are these intelligent suites for process management nicknamed by Gartner. These are technologies that make it possible to create and execute processes. Development of processes for these platforms goes through standard IT delivery cycle even for trivial and routine processes. Goal of this thesis is to create a tool for creating runnable business processes based on IBM Business Process Manager platform. The tool will allow creation of executable processes without programming or deep technical knowledge. Processes are created using a wizard like configurator in which processes can be drawn, users have ability to add data to the process, notifications, define SLAs and use other features. Tool created within this thesis is a workflow tool, which is a subset of iBPMS suites. The goal of this thesis is achieved by defining general functionalities of workflow tools which lay down basis of functionalities Flowly should contain. Following chapters describe in detail the creation of the tool, from initial analysis and design to technical details of implementation and user documentation. Benefits of the tool lie in simplicity of creating processes in iBPMS suites, increased agility of the company, when the creation and deployment of new process is shifted into the order of days and in massive reduction of cost of routine processes and agendas due to reduced IT involvement.

Esse trabalho aborda a Administração Legal como uma ferramenta capaz de orientar e conduzir as organizações prestadoras de serviços jurídicos rumo à inovação e à competitividade, em conjunto com a aplicação da metodologia Business Process Management (BPM) como opção alternativa na busca pela vantagem competitiva sustentável. Alinhando essas duas abordagens, a Administração Legal e o BPM, o objetivo deste trabalho é identificar os principais processos de negócio que compõem a estrutura de um escritório de advocacia. Uma pesquisa de natureza qualitativo-exploratória e quantitativo-descritiva foi realizada, sendo as estratégias metodológicas desenvolvidas em três fases. A primeira fase de coleta de dados envolve a identificação dos critérios e fundamentos terminológicos do contexto analisado, por meio da aplicação de três entrevistas individuais semi-estruturadas. Após a identificação do mapa das dimensões terminológicas, parte-se para a segunda fase da coleta de dados, a aplicação de um questionário estruturado, o qual foi aplicado nos escritórios certificados com a norma ISO 9001 no Brasil. Por meio da estatística descritiva foram identificados os principais processos de negócio que compõem a estrutura dos escritórios de advocacia, bem como seus processos de apoio. Os processos foram agrupados em quatro categorias para os processos principais e em seis categorias para os processos de apoio. / This work uses the Legal Administration, as a tool to guide and lead the legal services organizations toward to innovation and competitiveness, along with Business Process Management (BPM) methodology as an option for sustainable competitive advantage. Based on the application of both approaches together, i.e. Legal Administration and BPM, the aim of this research is to identify main business processes that make up the structure of a law firm. A qualitative-exploratory and quantitative-descriptive nature research was realized based on three main phases. The first phase involves identifying criteria and terminological basis within the context analyzed based on the application of three individual semi-structured interviews. After the identification of the terminology dimensions map, the second phase was the application of a structured questionnaire, which was applied on nine Law Firms, certified on ISO 9001, in Brazil. Based on descriptive statistics the main business processes that define the organizational structure of law firms, as well as their supporting processes were identified. The main business process were grouped in four categories and the support business processes were grouped in six categories.

Submitted by Fabio Sobreira Campos da Costa (fabio.sobreira@ufpe.br) on 2016-08-18T12:06:50Z No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) [BPMG] Santana_Tese - vFinal.pdf: 4399647 bytes, checksum: bf6190517d388436edf4bd95b245d442 (MD5) / Made available in DSpace on 2016-08-18T12:06:51Z (GMT). No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) [BPMG] Santana_Tese - vFinal.pdf: 4399647 bytes, checksum: bf6190517d388436edf4bd95b245d442 (MD5) Previous issue date: 2015-08-18 / Governança em BPM (Busines Process Management) é um aspecto frequentemente apontado como fundamental para o sucesso efetivo do gerenciamento de processos de negócio nas organizações. Isso parece ser especialmente verdade no contexto do setor público, onde a eficiência, prestação de contas e transparência (três princípios básicos da governança) precisam ser coordenadas. No entanto, as abordagens de governança em BPM têm se caracterizado por apresentarem conceitos complexos e pouco precisos, com visões bastante variadas sobre o tema, e modelos em alto nível que oferecem pouca ajuda sobre como implementá-la. Além disso, há um número reduzido de trabalhos empíricos descrevendo relatos práticos de implementação de governança em BPM. Assim, há uma escassez de modelos detalhados e consistentes nos quais praticantes e pesquisadores possam se basear. À vista dessa necessidade, essa tese teve como objetivo desenvolver e avaliar um modelo conceitual para apoiar a implantação da governança em BPM, chamado Modelo BPMG. Inicialmente, foram realizados estudos de caso exploratórios para levantamento de barreiras e facilitadores que influenciavam a governança em BPM em organizações do setor público que conduziam iniciativas de BPM. Constatou-se que as organizações não compreendiam precisamente o que é a governança em BPM nem tratavam explicitamente questões relacionadas mesmo quando conduzindo projetos de BPM. O modelo BPMG foi construído numa abordagem de design-science research contemplando também a criação de uma ferramenta de software que implementou elementos do modelo visando sua aplicação numa organização do setor público. Tanto o Modelo BPMG quanto a ferramenta tiveram sua aplicabilidade avaliada por integrantes do escritório de processos da organização pesquisada e por especialistas em governança de diferentes organizações. O resultado da avaliação apontou que o Modelo BPMG ajudou os praticantes de BPM da organização a desenvolverem um entendimento mais preciso e compartilhado da governança em BPM e foi percebido como significativamente útil para guiar a implantação dessa governança na organização. / BPM (Business Process Management) Governance is an aspect often seen as critical to the success of BPM in organizations. This seems to be especially true for the public sector, where efficiency, accountability and transparency (three basic governance principles) must be coordinated. However, governance approaches in BPM have been characterized as complex and imprecise, with quite different views on the subject, in addition to macro level models that provide little help on how to implement it. Moreover, there is a small number of empirical papers describing practical reports on BPM governance. Therefore, there is a lack of consistent and detailed conceptual frameworks and concrete applications that researchers and practitioners can rely on to properly address BPM Governance. In light of such need, this thesis presents a conceptual model to support the implementation of governance in BPM, named BPMG Model. Initially, exploratory case studies were performed to identify barriers and facilitators that impact the deployment of BPM governance in public sector organizations conducting BPM initiatives. It was observed that studied organizations do not precisely understand the concept of BPM governance. The conception of the BPMG model adopted a design-science research approach and also encompassed the development of a software tool that implemented model elements. Both the BPMG Model and the software tool were evaluated by the members of a BPM Office from a Brazilian public organization and by a group of governance experts from different organizations. Evaluation results revealed that the BPMG Model and tool supported BPM practitioners of the organization to develop a more accurate and shared understanding of governance in BPM. In particular, the model was considered as significantly helpful for the implementation of governance principles in the organization.

The goal of this paper is to benchmark Answer Set Programming (ASP) systems to test their performance when dealing with a complex optimization problem. In particular, the problem tackled is resource allocation in the area of Business Process Management (BPM). Like many other scheduling problems, the allocation of resources and starting times to business process activities is a challenging optimization problem for ASP solvers. Our problem encoding is ASP Core-2 standard compliant and it is realized in a declarative and compact fashion. We develop an instance generator that produces problem instances of different size and hardness with respect to adjustable parameters. By using the baseline encoding and the instance generator, we provide a comparison between the two award-winning ASP solvers clasp and wasp and report the grounding performance of gringo and i-dlv. The benchmark suggests that there is room for improvement concerning both the grounders and the solvers. Fostered by the relevance of the problem addressed, of which several variants have been described in different domains, we believe this is a solid application-oriented benchmark for the ASP community. / Series: Working Papers on Information Systems, Information Business and Operations

Dissertação (mestrado)—Universidade de Brasília, Faculdade de Tecnologia, Departamento de Engenharia Elétrica, 2017. / Submitted by Raquel Almeida (raquel.df13@gmail.com) on 2018-03-16T16:24:01Z No. of bitstreams: 1 2017_ValériaAparecidaGuimarães.pdf: 1828368 bytes, checksum: 4047d548f541303b269a48ee3ab36079 (MD5) / Approved for entry into archive by Raquel Viana (raquelviana@bce.unb.br) on 2018-04-17T18:21:33Z (GMT) No. of bitstreams: 1 2017_ValériaAparecidaGuimarães.pdf: 1828368 bytes, checksum: 4047d548f541303b269a48ee3ab36079 (MD5) / Made available in DSpace on 2018-04-17T18:21:33Z (GMT). No. of bitstreams: 1 2017_ValériaAparecidaGuimarães.pdf: 1828368 bytes, checksum: 4047d548f541303b269a48ee3ab36079 (MD5) Previous issue date: 2018-04-17 / Uma das técnicas de medição mais utilizadas e documentadas para a obtenção do tamanho de um software é a Análise de Pontos de Função (APF). No entanto, discussões acerca da sua aplicabilidade para projetos SOA (Arquitetura Orientada a Serviço) têm sido constantes, o que justificou a escolha desse tema de investigação. Este documento apresenta os resultados de uma pesquisa cujo objetivo foi a construção de uma proposta para a medição, por meio da utilização de Pontos de Função (PF), do tamanho funcional de softwares que utilizam as abordagens de desenvolvimento de software com SOA e BPM (Business Process Management). A proposta foi desenvolvida a partir de revisão da literatura e de análises de dados empíricos coletados durante a execução de um projeto real. Ao final do trabalho, foi possível realizar análises comparativas entre projeções usando APF, o método proposto e dados empíricos. O resultado mostrou que a APF não é adequada para a medição do tamanho funcional de projetos SOA/BPM, ao contrário do método proposto. / One of the most widely used and documented measurement techniques for obtaining software size is Function Point Analysis (FPA). However, there have been frequently discussions about its applicability to SOA (Service Oriented Architecture) projects, which justifies a choice of the research topic. This document presents the results of a research whose objective was the construction of a proposal to measure SOA and BPM (Business Process Management) softwares through the use of Function Points (PF). A proposal has been developed based on literature review and empirical data analyzes, with was collected from an execution of a real project. The research compare empirical data (from a real-world project) to projections based on FPA, as well on the proposed method. Results demonstrate that the proposed method is suitable to SOA/BPM projects, differently of FPA.

Submitted by Pedro Henrique Rodrigues (pedro.henriquer@ufpe.br) on 2015-03-05T17:19:23Z No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) Dissertação George Augusto Valença Santos _ CIn UFPE _ Bussiness Process Variability - A Systematic Literature Review.pdf: 5890061 bytes, checksum: 6ff1f1ce8ef59a0eab2536ed6f50659a (MD5) / Made available in DSpace on 2015-03-05T17:19:23Z (GMT). No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) Dissertação George Augusto Valença Santos _ CIn UFPE _ Bussiness Process Variability - A Systematic Literature Review.pdf: 5890061 bytes, checksum: 6ff1f1ce8ef59a0eab2536ed6f50659a (MD5) Previous issue date: 2012-03 / Business processes have facilitated and enhanced management activities, being considered an instrument capable of approximating the strategic guidance and the people who execute their work to achieve organizational goals. In this scenario, continuous evaluation procedures, compliance with government regulations and industry standards, evolutions in the business domain, stakeholders’ needs, new technologies and economic factors related to globalization pressure are examples of aspects that can foster changes on business processes. The impact of this changing environment is the variation of business processes, in a phenomenon called business process variability. The objective of this research is, therefore, to aggregate relevant studies which address the context of this phenomenon. The studies’ selection was accomplished through a Systematic Literature Review, conducting automatic searches in a set of digital libraries and manual searches in leading conferences and journals in the fields of Business Process Management and Computer Science. In total, 13619 studies were retrieved, from which 80 were classified as relevant. This set of primary studies acted as sources of evidence for answering 3 research questions and their respectively subquestions. From the analysis performed, the study concludes that despite efforts in the literature for managing business process variability, this concept is not clear and well delimited, involving additional aspects and, hence, lacking a structured taxonomy. Contributions of the current work are: to provide valuable information with respect to the main notions in business process variability field and, possible types and inductors of process variability;to identify the main challenges faced by organizations when dealing with this phenomenon and; to examine a set of proposals for process variability management, investigating the existence of tool support and empirical evaluations carried out.

In the first part of the diploma thesis is described the relevant theory of the Business Process Management which is fundamental background for the practical second part of the thesis. The theoretic part contains of a general description of the Business Process Management and a description of the BPM design phases, such as planning, analyzing, designing, and implementing. The second part of the diploma thesis focuses on the design of the Business Process Management in GfK Praha, s.r.o. First the company is introduced globally as well as locally. Afterwards the local branch is analyzed by real data and especially by many structural interviews with GfK employees. Most importantly, based on the workshops with the cooperative employees, there are designed new processes into the connected process maps.

Submitted by Fabio Sobreira Campos da Costa (fabio.sobreira@ufpe.br) on 2017-07-12T13:04:46Z No. of bitstreams: 2 license_rdf: 811 bytes, checksum: e39d27027a6cc9cb039ad269a5db8e34 (MD5) Dissertacao_MarcosSoutoJr_CIN_UFPE_2016.pdf: 4183341 bytes, checksum: e7c3f911daf2d3d049848418d269b87a (MD5) / Made available in DSpace on 2017-07-12T13:04:46Z (GMT). No. of bitstreams: 2 license_rdf: 811 bytes, checksum: e39d27027a6cc9cb039ad269a5db8e34 (MD5) Dissertacao_MarcosSoutoJr_CIN_UFPE_2016.pdf: 4183341 bytes, checksum: e7c3f911daf2d3d049848418d269b87a (MD5) Previous issue date: 2016-02-23 / Este trabalho objetivou entender a adoção de abordagens ágeis em BPM através da utilização do método da revisão sistemática da literatura (RSL), coletando e selecionando estudos publicados em importantes meios científicos relacionados à área, que respondessem às questões de pesquisa definidas para este fim. Após a seleção dos trabalhos, uma primeira análise foi realizada, resultando na identificação e classificação destes estudos em seis tipos de abordagens entre os estudos primários da RSL, que facilitaram a coleta e a interpretação dos dados obtidos posteriormente durante a aplicação do protocolo de pesquisa. A aplicação do protocolo permitiu a síntese das respostas às questões de pesquisa, que formaram um panorama das abordagens ágeis em BPM, esclarecendo as motivações para a sua utilização, as etapas do ciclo BPM as quais são aplicáveis, a forma de implantação, as principais características, as ferramentas e arquiteturas de sistema que as apoiam, os seus benefícios e desafios. A pesquisa buscou colaborar com o desenvolvimento do gerenciamento de processos de negócio através da construção de um conhecimento que possa ser incorporado aos futuros projetos de implantação e propõe a realização de pesquisas aplicadas relacionadas ao tema para aprofundar o entendimento e consolidar a importância das abordagens ágeis no contexto de BPM. / This study aimed to understand the adoption of agile approaches in BPM by using a systematic review, collecting and selecting studies published in important scientific sources related to the area, to answer the research questions set for this purpose. After a first analysis, the studies were classified into six types of approaches, which facilitated the collection and interpretation of data subsequently obtained during the application of the research protocol. The application of the protocol enabled the synthesis of the answers to research questions, which formed an overview of agile approaches in BPM, explaining the reasons for their use, in which stages of the BPM life cycle they are applicable, how to implement them, the main features, tools and system architectures that support them, their benefits and challenges. The research sought to collaborate with the development of business process management by building a knowledge that can be incorporated into future project implementation and proposes new applied research related to the theme to consolidate the importance of agile approaches in BPM context.

Architects are increasingly sought after for their abilities to be creative, knowledgeable, and strategic. Excessive concentration on "product" rather than "process" of architecture is challenging the architect's status as a professional. 20th century Information Technology has brought growing competition, shorter timeframes, and an increasingly knowledgeable client, which present challenges to the profession. Can IT be used effectively to manage all stakeholder relationships and how has it impacted the process of "service delivery"? An inability to effectively serve clients may result in potential loss of repeat business, paucity of new clients by referrals, and lack of projects, which directly impacts finances and an overall loss for the firm?s practice. The object of this thesis has been to study the effect of strategic IT deployment on client-architect relationship, in meeting client expectations and the identification of means by which architects can gain competitive advantage in today?s highly demanding market. IT and CRM are envisioned as enablers of a firm's sustainable competitive advantage.