The healthcare industry evolved on March 23, 2010, when the Affordable Care Act (ACA) was signed into law. The general problem prompting the need for this study was that healthcare workers are affected by patient and family anxiety, evolving evidencebased practices and treatments, and regulatory complexities. Outdated managerial skills with leaders lacking emotional intelligence may produce employee dissatisfaction, and satisfied workers may influence the quality of care and patient satisfaction. The purpose of this study was to examine the relationship between senior healthcare leaders' EI and employee satisfaction. EI theory was the conceptual foundation for this research. This quantitative study used a survey to collect EI scores from 25 senior healthcare executives using the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) and employee satisfaction scores from the Press Ganey Employee Voice Solution Survey collected by their organizations. Data were analysed using Pearson correlations, independent sample t tests, and ANOVAs to test the variables of EI and employee satisfaction. Assumptions of the t test and ANOVA were met to ensure the sample size was sufficient. The results of the Pearson correlation indicated that employee satisfaction percentile and score were not related to EI within the sample. No differences were found in EI by age, gender, years of experience, or educational level. The changes in healthcare require focusing on social change as it relates to service behaviors by all individuals who have any impact on the patient-care experience.

This thesis aims to explore the effects of tight budgetary control on employee behavior focusing on employee loyalty, employee satisfaction, job related tension and tendency towards data manipulation in public sectors. The study explores the subject on the population of three countries which includes Sweden, Jordan and Pakistan. In Pakistan and Jordan, no previous study has ever been performed which tried to explore effects of tight budgetary control in employee behavior. Method: Keeping the above fact in view, method derived for this study was the combination of qualitative and quantitative approach. Questionnaires were formulated and sent to employees of the sampled companies receiving 740 responses. For qualitative method, 5 employees were interviewed from entire three countries. Finding: the study revealed that all three countries are experiencing tight budgetary control whereas Jordan and Pakistan are experiencing it on higher level and Sweden is experiencing it in lower level as compared to Pakistan and Jordan. As far employee behavior is concerned, both the method proved that loyalty was negatively related to tight budgetary control for Pakistan and Sweden whereas positively related in case of Jordan. Satisfaction is also negatively related to tight budgetary control for Sweden and Pakistan while positively related for Jordan. Job related tension and tendency towards data manipulation are positively related to tight budgetary control for all three countries. Research type: Master’s thesis.

The aim of the thesis is to evaluate importance of benefits in reward system in a selected company and to recommend steps that would lead to increased efficiency of their use. In the first part of this thesis there is a comprehensive look at the remuneration strategy, which consists of cash compensation and employee benefits. After definining the concept of benefits I concentrated on their structuring from different perspectives. The main part of the theoretical part is aimed to evaluate of different types of benefits. At the end of this section I describe current trends in the area of employee benefits. In the first section of the practical part of the thesis I mentioned a short characterization of the selected company. The practical part aims to analyze the provided benefits. Employee benefits system is divided into the following areas: vocational and language training, benefits and housing stabilization policy. I also evaluate importance of the current system of providing employee benefits in the selected company by conducting of satisfaction surveys. The conclusion focuses on the suggestion of possible improvements that would increase efficiency in the provision of benefits.

This thesis investigates employee attitudes to corporate citizenship (CC) and the impact on employer brands. It addresses the practice of CC in the German FMCG industry, considers employee understanding of CC, and examines which CC initiatives influence perceptions of employer brands. The research is driven by the dual challenges of sustainable development and the ‘war for talent’ in attracting, motivating and retaining employees. It is underpinned by the extant literature on CC dimensions, stakeholder theory and employer brands. The research approach is based on two case studies, comprising three phases: analysis of corporate documentation followed by two phases of semi-structured interviews exploring employees’ perceptions of CC and the link to employer brands. Key findings: An understanding of the positioning of CC in the corporate sustainability strategy and differing foci of CC, including environment, sustainable supply chain and people/culture. The study highlights employee understanding of eight CC dimensions, revealing economic responsibility toward employees as a new dimension. With respect to employer brands, CC initiatives focused on discretionary responsibility towards the natural environment and economic responsibility towards customers are seen as essential; legal, ethical and discretionary responsibility towards community are limited; and discretionary and economic responsibilities towards employees have a strong relationship. A focus on economic responsibilities towards owners has a strong but negative relationship. The theoretical contribution is a conceptual framework of all identified CC dimensions in practice and their relationship to employer brands. Contributions to practice include the importance of benefit packages, work-life balance support, employee development and work environment.

The main aim of this work is to determine the current level of employee satisfaction, the reasons that lead to these results, and ways that the current situation can be improved. The theoretical part is focused on the most important topics related to satisfaction characterization, it's influence of work behavior, factors affecting it, importance and methods to investigate it. The practical part is focused on exploration of employee job satisfaction in the chosen company. This finding has been based on the questionnaire survey. The list of areas examined of satisfaction and analyzed problem areas of employee satisfaction. To these results were then suggest ways, how could the current employee satisfaction effectively as possible to increase and secure.

As the airline industry continues to rapidly expand and evolve, today's airlines leaders are faced with the challenge of balancing long term strategies with short term solutions. Customer satisfaction has become significantly important for airline operations and as a result service quality has also gained paramount importance in this sector. Lean's customer-focused theme for improving service quality has gained a momentum in services, however, Lean deployment within the airline service sector is generally a long way behind manufacturing and health services. These factors have motivated research into investigating Lean phenomena within a leading UK airline company. For quantitative and qualitative data analysis, 9 cases were collected from 3 internal departments of the airline company, 35 semi-structured interviews were held, and 220 survey questionnaires were circulated of which 180 were returned. Within-case and cross-case analysis techniques were applied and, to develop a framework and 5 key relationships were identified. This study’s contribution is in the area of Quality Management as it: (a) highlights the role of ‘customer value’ and ‘engagement value’ in the domain of technical and functional service quality attributes; (b) maps cost-quality-delivery relationships through linking Lean improvements to its results; and (c) constructs an ‘outcome-driven’ framework from the findings. Ultimately, this research provides knowledge and understanding of how an airline company deploys Lean as business strategy to improve their service quality. The novelty of the research in terms of deliverables is two-fold: firstly, it establishes framework linking Lean improvement initiatives to its results, which extends to the sustainability, commitment, future profitability and market share characteristics of improvement results; and secondly, it provides a tool, which could assist key decision makers in evaluating the results of the Lean initiative to provide better understanding for Lean deployment. Key words: Lean services; business improvement strategy; service quality improvements; quality management; airline services; customer satisfaction; employee satisfaction.

The submitted diploma thesis is focused on aspects of employee satisfaction and remuneration by means of motivation factors. The thesis analyses current company´s motivation system and evaluates the feed-back from employees. It also discloses some inadequacies and contains an enhancement suggestion for working environment.

The aim of this diploma thesis is to find out the motivation and satisfaction of employees with regard to employee benefits provided by state-owned Medical Spa Janské Lázně based on theoretical knowledge and questionnaire survey. In the first chapter the reader is closer acquainted with the term job satisfaction and its factors. The second chapter relates to the definition and meaning of the term employee motivation, explanation of a process of motivation and some theories, which are examining and describing how motivation works and how influences human behaviour. The next section clarifies what is meant by the term stimulation and stimulation tools. The fourth chapter focuses on employee benefits, their meaning, pros and cons, their dividing into several groups, description of fixed and flexible system of providing employee benefits and sorting them by tax aspects. The fifth chapter is devoted to spas and spa care in the Czech Republic, the characteristics of spas in the country and the history of Medical Spa Janské Lázně. Moreover, reader can find here types of spa treatments, which the mentioned spa specializes in and also organizational structure focusing on characteristics of personnel department of Medical Spa Janské Lázně. In the conclusion of this thesis the author deals with the motivation system of Medical Spa Janské Lázně with regard to employee benefits which was conducted by way of questionnaire. Furthermore, in this last part, there are presented results of the author's own research with the recommendations that could improve current situation in the company.

The main topic of this thesis is employee satisfaction with education in company and career development.

All companies are looking for unordinary competitive advantages in order to be distinguished from the others and to succeed. That is really tough task. Fortunately, people are unique and that's why each person can be considered as a competitive advantage if you are able to handle him and treat him properly. We can influence our employees through their motivation considering their desires, wishes and fears. Motivation is the spark that sets the fire. It gets things started. Highly motivated individuals have willingness to get the job done efficiently and effectively, resulting in higher productivity, increased revenue, cost savings and satisfied employees. The key tool for handling and treating people at work is possession of motivation program which will enable to identify desired behaviors, determine achievable goals, define what constitutes achievement, create a clear plan, communicate the plane and continue to monitor and share results.