This thesis is concerned with the research satisfaction and motivation of employees in selected company. The theoretical part explains the basic concepts related to that topic. In the practical part there is employee satisfaction measured by questionnaire and employee motivation by method of word association. The result of this work is output in the form of proposal and recommendations, which should lead to an increase satisfaction and motivation employee, thereby increasing productivity.

This thesis deals with area of satisfaction and motivation of employees in selected company. The first part describes theoretical aspects of motivation and its impact on human and his work performance. The practical part analyzes the motivation and satisfaction of employees by questionnaire survey. Subsequently recommendations for improving the current situation and increasing employee satisfaction are proposed which will lead to their more effective work performance.

ABSTRACT    Date:              06.06.20 Level:             Bachelor Thesis in Business Administration, 15 cr  Institution:    School of Business, Society and Engineering, Mälardalen University  Authors:         Mohamad Kaddoura               Erandika Perera                 Pia Sophie Paulsen                            (90/06/24)                           (88/06/29)                       (98/01/10) Title:              Corporate Social Responsibility and its Effect on Employee Retention Tutor:             Edward Gillmore Keywords:      CSR, HRM, employee retention, employee satisfaction, employee needs Research  question:        How does internal Corporate Social Responsibility affect employee retention  in an organization? Purpose:         To examine & identify how Corporate Social Responsibility affects employee retention as well as to determine & evaluate the relationship between CSR and employee retention. Method:         This thesis is based on the deductive approach which leads to quantitative data analysis through a cross-sectional time horizon in form of a rating question survey. The entire research is developed on Mark Saunders, Philip Lewis and Adrian Thornhill’s (2008) onion model. Conclusion:    Internal CSR, together with HRM, is influencing employee satisfaction through policies and strategies that are directed at employees and adapted to employees’ individual preferences. These preferences were identified in the form of needs and motivating & hygiene factors. The findings suggest, that even when high employee satisfaction is achieved, employee retention intention is not guaranteed. CSR, therefore, has a direct effect on employee satisfaction but not necessarily on employee retention.

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Mergers and acquisitions bring convenient solutions for organizations who are looking to broaden their scales. These activities are being pushed towards cross- border activities due to increased globalization. While strategic and financial perspectives are carefully evaluated before an M&A, the human factor is oftentimes neglected. This results in a high rate of failure and dissatisfaction. Managing a cross-border M&A comes with the responsibility of achieving employee satisfaction. While prior research has noted the importance of managerial approaches in post-merger states it failed to compare transformational and transactional leadership styles.  This paper examines the achieved employee satisfaction under transformational/transactional leaders in post-merger environments. The purpose is to compare these two managerial styles to denote how they achieve said satisfaction.  A qualitative approach with exploratory purpose and a grounded theory methodology was followed in our study. We build upon a relativist ontology paired with a social constructivist epistemology. Nine open-ended interviews were conducted with employees from three different merged organizations.  The results show that transformational and transactional leaders both carry essential virtues when it comes to achieving employee satisfaction in a cross-border, post- merger environment. Our research indicates this state is achieved when the leaders use the two approaches complementary and frequently adjusted to the situation, thus are ambidextrous.

This case study has researched the internal market orientation (IMO) in relation to a merger and acquisition (M&A) situation. Research within these two areas has been done to a great extent on their own. However, the combination of the two has not been made previously. By combining the areas, it was made possible to evaluate employee satisfaction, and how it was actively attended to, in an organization experiencing an M&A situation. Variables for evaluating the IMO were selected from an existing model, which then was combined with M&A research to create a conceptual framework. This framework was used for analysis and as the basis for the questions for the interviews.  The empirical data showed signs that even though the organization was not actively working according to an IMO mindset, there were signs of IMO in their operations. However, the M&A situation heavily influenced day-to-day tasks and infringed on managers’ ability to prioritize the employees. The research is concluded by the clear signs that actively working with an IMO can have a substantial effect on employee satisfaction and could decrease some of the negative effects that the M&A situation brings.

In the field of management control systems, employee retention is a significant challenge faced by management. In contemporary society, the workplace is experiencing increased dispersion, which presents challenges for management in effectively addressing these issues. If unsuccessful, it may result in additional costs and decreased productivity for the organisation. The current study aims to gain a deeper understanding of how management control systems can support managers in implementing remote work to enhance employee retention. The study started by evaluating modern use cases in the field, followed by collecting data on employee retention and conducting interviews. The findings shed light on the possibilities and challenges that management control systems present in the context of remote work and employee retention. The insights gained from this research hold potential benefits for academics, managers, and executives in making informed decisions to improve employee retention strategies. Furthermore, this dissertation lays the groundwork for future research that aims to optimise the advantages of effective management techniques in enhancing overall organisational performance and employee satisfaction.

This research explored the relationship between sustainability leadership practices and employeesatisfaction in small and medium-sized enterprises (SMEs) in Germany and Swede. The objective was toinvestigate how sustainability leadership practices influenced employee satisfaction within the context ofSMEs. Ten interviews were conducted with employees and managers in first-line and middle managementpositions from diverse industries across Sweden and Germany. The study aimed to gather employees'perceptions of leadership and management behaviors, practices, and outcomes within their organizationsand determine the impact of these practices on employee satisfaction. The findings of this studydemonstrated a positive relationship between the adoption of sustainability leadership practices andemployee satisfaction. Nevertheless, out of the six interviewees who expressed some level ofdissatisfaction, five acknowledged the presence of leadership practices that were consistent with thetheoretical framework of sustainability leadership. These findings enhanced our understanding of therelationship between sustainability leadership and employee satisfaction and offered insights to improveleadership practices and employee satisfaction. The research provided valuable insights for SMEmanagers, employees, and practitioners, highlighting the significance of sustainable leadership practices inenhancing organizational performance and contributing to sustainable development.

This thesis investigates employee attitudes to corporate citizenship (CC) and the impact on employer brands. It addresses the practice of CC in the German FMCG industry, considers employee understanding of CC, and examines which CC initiatives influence perceptions of employer brands. The research is driven by the dual challenges of sustainable development and the ‘war for talent’ in attracting, motivating and retaining employees. It is underpinned by the extant literature on CC dimensions, stakeholder theory and employer brands. The research approach is based on two case studies, comprising three phases: analysis of corporate documentation followed by two phases of semi-structured interviews exploring employees’ perceptions of CC and the link to employer brands. Key findings: An understanding of the positioning of CC in the corporate sustainability strategy and differing foci of CC, including environment, sustainable supply chain and people/culture. The study highlights employee understanding of eight CC dimensions, revealing economic responsibility toward employees as a new dimension. With respect to employer brands, CC initiatives focused on discretionary responsibility towards the natural environment and economic responsibility towards customers are seen as essential; legal, ethical and discretionary responsibility towards community are limited; and discretionary and economic responsibilities towards employees have a strong relationship. A focus on economic responsibilities towards owners has a strong but negative relationship. The theoretical contribution is a conceptual framework of all identified CC dimensions in practice and their relationship to employer brands. Contributions to practice include the importance of benefit packages, work-life balance support, employee development and work environment.

Background: Given the impact of job satisfaction on service quality and the value, job satisfaction holds significant importance in the hospitality industry. Understanding the drivers and hinders of job satisfaction is vital in an industry influenced by globalization and market competition. Job satisfaction is a widely debated and important topic in the hospitality sector, particularly in the hotel industry. Job satisfaction has a positive effect on the turnover of the company, employees’ fulfillment, and overall quality of goods and services. However, there is still not a clear statement which are the exact factors influencing the job satisfaction in the hospitality industry. Purpose: The focus of this paper is to determine how certain components impact the job satisfaction, specifically within the Bulgarian hospitality industry. By answering the research question, the study intends to contribute to the understanding of job satisfaction itself and how it affects employees’ performance in the hospitality and service industry. The findings will also provide a foundation for future research in this field, advancing knowledge on the influence of the drivers and hinders for job satisfaction. Method: This research paper has taken a qualitative, abductive approach. This approach fits the study as new concepts and ideas can occur by exploring various theories. Interviews were executed with employees, holding different positions in luxurious hotels in Bulgaria. The aim of the qualitative research is to attain a more profound comprehension regarding the topic based on personal experience of each respondent. Conclusion: Based on the findings of this paper, it can be concluded that the drivers indeed have a significant influence on employees' performance, which results with an increase on job satisfaction.  On the other hand, it can be stated that the hinders effect job satisfaction less compared to the drivers. Furthermore, the section indicates additional research that could have been done to determine the relationship between all the factors.